Customer Is King: How to Exceed Their Expectations
Customer Is King: How to Exceed Their Expectations

Author: Robert Craven

Publisher: Random House

Published: 2012-02-29

Total Pages: 242

ISBN-13: 1448132096

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Updated eBook edition What happens to your customers when you do business with them? Customer is King helps you to approach the problem from the point of view of the clients and work towards the level of customer satisfaction that makes them come back to you again and again. Practical and packed full of easy-to-understand advice, you'll find: * checklists and worksheets * case studies of real businesses * frequently asked questions

Converting Customer Value
Converting Customer Value

Author: John J. Murphy

Publisher: John Wiley & Sons

Published: 2005-11-18

Total Pages: 416

ISBN-13: 0470016345

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A company exists to make profit, and everything it does is a step towards that goal. Many firms are trying to get closer to their customers, but few realise how crucial this is to corporate value. Indeed, the long-term value of a company is perhaps best described as the sum of future profits from customers, discounted to a present value. Tackling two hot topics in business - CRM and corporate value - and based on a study undertaken by the Customer Management Leadership Group, John Murphy's new book links customer management directly to company profitability for the first time. By implementing its Customer Management Integration Framework, a company can see cash flows for each customer relationship, and use that information to effectively manage key customers for higher and more resilient levels of profitability.

Self-Motivation Through Risk Taking!
Self-Motivation Through Risk Taking!

Author: M. Nadarajan Munisamy

Publisher: iUniverse

Published: 2005-07

Total Pages: 114

ISBN-13: 0595362729

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If you want success in life but hesitate to take action, this book is for you! The revelations in Self-Motivation Through Risk Taking will help you understand the evolving characteristics of today's phenomenon and the new challenges faced by us. Many people fail to achieve their desired goal in life not because of their physical disability or lack of intelligence, but largely due to the fear of taking risks coupled with a lack of self-motivation. Self-Motivation Through Risk Taking takes you through a journey of modernity, and presents the trends and triumphs of our successful forefathers. These lessons of self-motivation through risk taking will embolden you and energize you to act. You'll strive to make real progress and achieve higher levels of success in entrepreneurship, business, investments, athletics, and family. Self-Motivation Through Risk Taking will guide you to act rather than succumb to your problems. By using the concepts in this book, you'll stay motivated and find the success you desire.

Fleet Services
Fleet Services

Author: Tim C King

Publisher: SAE International

Published: 2015-09-10

Total Pages: 240

ISBN-13: 0768081734

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A keen focus on operations, cost management, leadership, and customer service is presented in this book for fleets to thrive in today’s competitive business environment. Basic concepts and customer service fundamentals, along with integrated best practices, and business tools are fully described. This model can be applied by service groups of any size to achieve quality performance benefits for both the customer and the fleet-provider. Fleet Services: Redefining Success presents: • A back-to-basics approach that begins by redefining a fleet's customers to fully identify and provide customer-driven services. • A hierarchy for success that includes development of management goals and strategies to exceed customer expectations. • Best practices and associated business tool requirements that assure exceptional service and win-win results. • An innovative business model that maximizes opportunities and positive outcomes for fleet service providers. It is the only single-source book of its kind that brings together the interests of fleet managers and their customers to achieve a higher level of business performance.

Diploma in Business - City of London College of Economics - 6 months - 100% online / self-paced
Diploma in Business - City of London College of Economics - 6 months - 100% online / self-paced

Author: City of London College of Economics

Publisher: City of London College of Economics

Published:

Total Pages: 510

ISBN-13:

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Overview The diploma in business provides the core business knowledge and skills needed to move into management roles or become an entrepreneur and launch your own company. Content - The U. S Business Environment - Business Ethics and Social Responsibility - Entrepreneurship, New Ventures, and Business Ownership - The Global Context of Business - Business Management - Organizing the Business - Operations Management and Quality - Employee Behavior and Motivation - Leadership and Decision Making - Human Resource Management and Labor Relations - Marketing Processes and Consumer Behavior - Pricing, Distribution, and Promoting Products - Information Technology for Business - The Role of Accountants and Accounting Information - Money and Banking - Managing Finances Duration 6 months Assessment The assessment will take place on the basis of one assignment at the end of the course. Tell us when you feel ready to take the exam and we’ll send you the assignment questions. Study material The study material will be provided in separate files by email / download link.