Customer Astonishment
Customer Astonishment

Author: Darby Checketts

Publisher: Author's Choice Publishing

Published: 2010

Total Pages: 174

ISBN-13: 9781931741682

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Great customer relationships make the world go around. Customers give us the opportunity to apply our talents to serve them. Then, they transfer money from their bank accounts to ours so that we have the financial leverage to meet our goals. This simple, everyday economic interdependence is what business success, professional accountability, and personal prosperity are all about. In today's competitive world, a satisfied customer is no longer enough. A satisfied customer is still shopping around until you provide that WOW experience and make that WOW connection that creates customer loyalty. To do so, you must move beyond mere customer service to the new world of Customer Astonishment. To astonish is to strike with awe and wonder. Author Darby Checketts has spent the past 14 years preparing to show you how. You will learn the principles and methods to make these secrets work for you and your team. Discover the Power of WOW, which is necessary to positively astonish those who depend on you. Set your own mark for world-class customer care.

Kirsch's Guide to the Book Contract
Kirsch's Guide to the Book Contract

Author: Jonathan Kirsch

Publisher:

Published: 1999

Total Pages: 296

ISBN-13:

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Kirsch's Guide to the Book Contract is a comprehensive clause by clause guide to the standard (and not so standard) book contract. Award winning attorney and author Jonathan Kirsch sweeps away the confusing verbiage and cuts to the key points. Kirsch's guide is an indispensable tool for every writer, publisher, editor and agent, whether novice or vet.

What to Wear, Where
What to Wear, Where

Author: Hillary Kerr

Publisher: Abrams

Published: 2011-04-01

Total Pages: 290

ISBN-13: 1613121369

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“Your go-to source for cool, ‘It’ girl style . . . It’s truly relatable for women of all ages, styles, and locations.” —Rachel Zoe, celebrity stylist and bestselling author Life is stressful; your outfit shouldn’t be. That’s the philosophy behind What to Wear, Where, the second book from the authors of the popular style guide Who What Wear. This time Hillary Kerr and Katherine Power give readers exactly what they’ve asked for: specific advice on how to put together the perfect look for any social occasion. What to Wear, Where addresses more than 50 major social situations, explains what you should wear and what you shouldn’t wear, and shows you exactly what the authors would wear. What to Wear, Where is loaded with practical tips and style suggestions, making it the perfect resource for anyone who wants to feel more confident about her outfit choices. It’s your go-to guide for wardrobe advice and inspiration! “[A] definitive guide to looking trendy and timeless. With style advice for more than fifty special occasions, What to Wear, Where is the ultimate investment piece.” —Harper’s Bazaar “Authors Hillary Kerr and Katherine Power know fashion, and their book, which shares the same name as their style-advising business, WhoWhatWear, offers enlightening insights.” —The Wall Street Journal “WhoWhatWear.com does such a great job of compiling the newest trends. And the founders have a good eye for putting together inspiring clothing combinations.” —Rachel Bilson, actor

Coup D'etat
Coup D'etat

Author: Edward Luttwak

Publisher:

Published: 1968

Total Pages: 198

ISBN-13:

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Textbook on revolution and political problems, with particular reference to the planning of a coup d Etat for the purpose of seizing political leadership.

A Handbook of Short-Term Psychodynamic Psychotherapy
A Handbook of Short-Term Psychodynamic Psychotherapy

Author: Penny Rawson

Publisher: Routledge

Published: 2019-01-02

Total Pages: 118

ISBN-13: 0429910320

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Short-term psychotherapy has become more and more popular in recent years and there is an increasing need for therapists to be able to offer help without entering into many years of therapy. This practical volume is an introductory text and a quick reference guide to short-term therapy, by an experienced therapist and teacher of psychodynamic short-term therapy. It is based on lectures given on the topic to experienced therapists wanting to familiarise themselves with short-term therapy. In a clear and concise manner, the author explores the basics of this approach and moves on to discuss such topics as the importance of the first session; the timescale of the therapy, the different techniques; and ending of analysis. Full of useful tables and bullet points, this volume is an indispensable guide to short-term psychodynamic therapy for experienced therapists as well as laypeople who are interested in learning more about this method of therapy.

Jessica's Guide to Dating on the Dark Side
Jessica's Guide to Dating on the Dark Side

Author: Beth Fantaskey

Publisher: Houghton Mifflin Harcourt

Published: 2009

Total Pages: 373

ISBN-13: 0152063846

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The undead can really screw up your senior year . . . Marrying a vampire definitely doesn't fit into Jessica Packwood's senior year "get-a-life" plan. But then a bizarre (and incredibly hot) new exchange student named Lucius Vladescu shows up, claiming that Jessica is a Romanian vampire princess by birth--and he's her long-lost fiancé. Armed with newfound confidence and a copy of Growing Up Undead: A Teen Vampire's Guide to Dating, Health, and Emotions, Jessica makes a dramatic transition from average American teenager to glam European vampire princess. But when a devious cheerleader sets her sights on Lucius, Jess finds herself fighting to win back her wayward prince, stop a global vampire war--and save Lucius's soul from eternal destruction

Letitia Balderige's New Complete Guide to Executive Manners
Letitia Balderige's New Complete Guide to Executive Manners

Author: Letitia Baldrige

Publisher: Simon and Schuster

Published: 1993-10-12

Total Pages: 632

ISBN-13: 0892563621

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America's #1 bible of business manners is rewritten for the '90s and includes such issues as sexual harrassment, non-discriminatory managing, substance abuse, disabled workers, and other timely topics. Every business person, from entry-level to CEO, needs this guide to the behavior that spells success.

Hidden New York
Hidden New York

Author: Steven J. Zeitlin

Publisher: Rutgers University Press

Published: 2006-11-25

Total Pages: 400

ISBN-13: 9780813538907

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Thirty-two unusual locations that cover all five boroughs of New York City are detailed in this guide that takes one through the historical and cultural significance of Brooklyn's Empire Roller Disco, Hua Mei Garden on the Lower East Side of Manhattan, Coney Island, Arthur Avenue Market, Strawberry Fields, Governors Island, and others. Original.