Collins Hotel and Hospitality English
Author: Mike Seymour
Publisher:
Published: 2011
Total Pages:
ISBN-13:
DOWNLOAD EBOOKRead and Download eBook Full
Author: Mike Seymour
Publisher:
Published: 2011
Total Pages:
ISBN-13:
DOWNLOAD EBOOKAuthor: Mike Seymour
Publisher: Collins
Published: 2012-01-05
Total Pages: 160
ISBN-13: 9780007431984
DOWNLOAD EBOOKThis unique self-study course is for elementary-level adults who need English for the hospitality industry, such as workers in hotels and restaurants. Ideal for front-line staff who need to communicate confidently in English to maintain good customer relations. 24 compact units cover a wide range of practical scenarios, such as meeting and greeting guests, taking orders at breakfast and at the bar, handling guest complaints and dealing with guest requests. 4-page unit includes an easy-to-follow photo story that deals with the topic of the unit and introduces key functional language. The pocket-sized course book also contains vocabulary lists for quick reference, practical examples of typical emails, an answer key and a pronunciation guide to further aid the self-study learner. The audio CD provides valuable listening practice to accompany each unit.
Author: Mike Seymour
Publisher: Collins
Published: 2012
Total Pages: 0
ISBN-13: 9780007462995
DOWNLOAD EBOOK24 compact units cover a wide range of practical scenarios, such as meeting and greeting guests, taking orders at breakfast and at the bar, handling guest complaints and dealing with guest requests. 4-page unit includes an easy-to-follow photo story that deals with the topic of the unit and introduces key functional language.
Author: Mike Seymour
Publisher:
Published: 2012
Total Pages: 135
ISBN-13: 9789574455300
DOWNLOAD EBOOKAuthor: Mike Seymour
Publisher:
Published: 2020-06-11
Total Pages: 0
ISBN-13: 9788578274900
DOWNLOAD EBOOKSarah, Simon and David work at the Metro Hotel, as receptionist, head of Guest Services, and bar tender. In the Hotel & Hospitality English self-study pack students follow the daily life of staff at Metro Hotel and improve their English as they do so. Real-life situations and tasks: Includes 2 CDs with 24 conversations plus exercises. Recommended for front-line staff in hotels and restaurants at CEFR level A1-A2.
Author: Viswamohan
Publisher: Pearson Education India
Published:
Total Pages: 216
ISBN-13: 9353944201
DOWNLOAD EBOOKEnglish for the Hotel Industry is meant for those professionals who work in the hospitality industry, interact with corporate and international clients, aim to go and work in English-speaking countries or just want to improve their English language abilities. Essentially, it simulates situations where you might need English to talk to your clients, guests, tourists and customers.
Author: Barbara Black
Publisher: Ohio State University Press
Published: 2021-10-15
Total Pages: 256
ISBN-13: 9780814255612
DOWNLOAD EBOOKHotel London: How Victorian Commercial Hospitality Shaped a Nation and Its Stories examines Victorian London's grand hotels as both an institution and a culture intimately connected to the urban landscape. In her new study, Barbara Black argues that London's grand hotels provided an essential space for socializing, fashioned by concerns relating to class, gender, and nationality. Rooted in Walter Benjamin's "new velocities" of the nineteenth century and Wayne Koestenbaum's hotel theory, Hotel London explores how the emergence of the grand hotel as a physical and metaphorical space helped to construct a consumer economy that underscored London's internationalism and, by extension, England's global status. Incorporating the works of Oscar Wilde, Henry James, Wilkie Collins, Arnold Bennett, Florence Marryat, and Marie Belloc Lowndes, as well as contemporary depictions of the hotels in Mad Men, American Horror Story, and The Grand Budapest Hotel, Black examines how the hotel supported a corporate identity that would ultimately assist in the rise of modern capitalist structures and the middle class. In this way, Hotel London exposes the aggravations of class stratifications through the operations of status inside hotel life, giving a unique perspective on Victorian London that could only come from the stories of a hotel.
Author: Abraham Pizam
Publisher: Routledge
Published: 2010-05-14
Total Pages: 331
ISBN-13: 1136394230
DOWNLOAD EBOOKThe International Dictionary of Hospitality Management is the must have companion for all those working or studying in the field of hospitality management. With over 728 entries, it covers everything you need to know, from a concise definition of back office systems, to management accounting and yield management. It covers all of the relevant issues in the field of hospitality management from both a sectoral level: * Lodging * Restaurants and Food service * Time-share * Clubs * Events As well as a functional one: * Accounting and Finance * Marketing * Strategic Management * Human Resources * Information Technology * Facilities Management An abridged version of the successful International Encyclopedia of Hospitality Management, its user friendly layout provides readers with quick and concise answers across this diverse area of industry.
Author: Michael Collins
Publisher:
Published: 2019-08-30
Total Pages: 0
ISBN-13: 9781792401527
DOWNLOAD EBOOKFocuses on the application of sound customer service theory and best industry practices within the context of a hotel, lodging, or resort setting. Exceptional customer experiences and financial returns are interdependent and Delivering the Guest Experience explains this synergistic relationship.
Author: Lawrence J. Zwier
Publisher:
Published: 2007
Total Pages: 85
ISBN-13: 9781599660752
DOWNLOAD EBOOKThis book and audio CD help future workers in the hotel and restaurant fields develop the English vocabulary they need for interacting with customers and colleagues. The 61 lessons show essential language structures for such common functions as welcoming a guest, dealing with a guest's luggage, taking a meal order, and finding medical care for a guest. Each two page lesson provides full-colour illustrations and clear captions. The CD provides audio for each lesson in the book.