From Citizen's Charter to Public Service Guarantees

From Citizen's Charter to Public Service Guarantees

Author: Great Britain: Parliament: House of Commons: Public Administration Select Committee

Publisher: The Stationery Office

Published: 2008

Total Pages: 48

ISBN-13: 9780215522085

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From citizen's charter to public service Guarantees : Entitlements to public services, twelfth report of session 2007-08, report, together with formal Minutes


The Citizen's Charter

The Citizen's Charter

Author: J. A. Chandler

Publisher: Dartmouth Publishing Company

Published: 1996

Total Pages: 186

ISBN-13:

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This work aims to offer more concrete information about John Major's initiative on the Citizen's Charter. It emerges from a conference - The Waves of Change: Public Management in the 1990s, organised in 1993 by the Sheffield Business School. Some of the papers have been much revised.


Ombudsmen

Ombudsmen

Author: Mary Seneviratne

Publisher: Cambridge University Press

Published: 2002-09

Total Pages: 386

ISBN-13: 9780406946768

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Part of Butterworths 'Law in Context Series', this is a description and evaluation of the UK public sector ombudsman system, focusing on the Parliamentary, Health Service and Local Government ombudsmen in England. It also covers the public sector ombudsmen in Scotland, Wales and Northern Ireland.