Cisco Unified Contact Center Enterprise
Cisco Unified Contact Center Enterprise

Author: Gary Ford

Publisher: Pearson Education

Published: 2011-06-27

Total Pages: 457

ISBN-13: 1587141388

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Cisco Unified Contact Center Enterprise (UCCE) The complete guide to managing UCCE environments: tips, tricks, best practices, and lessons learned Cisco Unified Contact Center Enterprise (UCCE) integrates multiple components and can serve a wide spectrum of business requirements. In this book, Gary Ford, an experienced Cisco UCCE consultant brings together all the guidance you need to optimally configure and manage UCCE in any environment. The author shares in-depth insights covering both the enterprise and hosted versions of UCCE. He presents an administrator’s view of how to perform key UCCE tasks and why they work as they do. He thoroughly addresses application configuration, agents, scripting, IVR, dial plans, UCM, error handling, reporting, metrics, and many other key topics. You’ll find proven, standardized configuration examples that help eliminate errors and reduce downtime, step-by-step walkthroughs of several actual configurations, and thorough coverage of monitoring and troubleshooting UCCE systems. Cisco Unified Contact Center Enterprise (UCCE) is an indispensable resource to help you deploy and operate UCCE systems reliably and efficiently. · Understand the Cisco Unified Contact Center product portfolio and platform architecture · Choose the right single-site, multi-site, or clustered deployment model for your environment · Take a lifecycle services approach to UCCE deployment and application configuration-–including preparation, planning, design, and implementation · Implement traditional, current-generation, and next-generation call routing · Master the latest best practices for call flow scripting · Understand UCCE’s nodes and distributed processes and build a clean system startup sequence · Design, implement, and deliver unified CM/IP IVR solutions · Set up and efficiently manage UCCE databases · Make the most of UCCE’s reporting tools · Create advanced applications with Data-Driven Routing · Effectively maintain any UCCE deployment, including older versions · Use a best-practice methodology for troubleshooting, and master valuable, little-known Cisco diagnostic tools This IP communications book is part of the Cisco Press® Networking Technology Series. IP communications titles from Cisco Press help networking professionals understand voice and IP telephony technologies, plan and design converged networks, and implement network solutions for increased productivity.

Cisco Unified Communications Manager 8
Cisco Unified Communications Manager 8

Author: Tanner Ezell

Publisher: Packt Publishing Ltd

Published: 2012-03-30

Total Pages: 431

ISBN-13: 1849684332

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This book is written in an easy-to-read style, with a strong emphasis on real-world, practical examples. Step-by-step explanations are provided for performing important administration tasks. If you are Cisco Unified Communications administrators or engineers looking forward for advanced recipes to perform important administration tasks, then this is the best guide for you. This book assumes familiarity with the basics of Cisco's Unified Communications Manager architecture.

Practical Cisco Unified Communications Security
Practical Cisco Unified Communications Security

Author: Brett Hall

Publisher: Cisco Press

Published: 2020-12-04

Total Pages: 780

ISBN-13: 0136654444

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Master the foundations of modern Cisco Unified Communications (UC) system security This guide helps you build foundational knowledge for securing modern Cisco Unified Communications environments that support voice, video, messaging, and meetings, and support different types of real-time collaboration capabilities based on mobile/remote access and mobile devices based on bring-your-own-device (BYOD) initiatives. Writing for administrators and managers, two Cisco collaboration experts bring together methods and insights to illuminate both the “why” and the “how” of effective collaboration security. Using the proven “Explain, Demonstrate, and Verify” methodology, they explain each threat, demonstrate remediation, and show how to confirm correct implementation. You'll walk through securing each attack surface in a logical progression, across each Cisco UC application domain. The authors address key updates to Cisco collaboration architecture, including Expressway, Cisco Meeting Server, encryption enhancements, and advanced business-to-business collaboration. You'll find quick-reference checklists in each chapter, and links to more detail wherever needed. Begin by protecting your workforce through basic physical security and life/safety techniques Understand how attackers seek to compromise your UC system's network environment—and your best countermeasures Maintain security across all UC deployment types n Protect core UC applications by locking down and hardening the core operating system Use encryption to protect media and signaling, and enforce secure authentication Secure Cisco Unified Communications Manager, Cisco Unity Connection, and Cisco Meeting Server Deploy Session Border Controllers to provide security controls for VoIP and video traffic Provide additional protection at the edge of the network Safeguard cloud-based and hybrid-cloud services Enable organizations to seamlessly and securely connect to cloud UC services Allow remote teleworker users to connect safely to local UC resources

CCIE Collaboration Quick Reference
CCIE Collaboration Quick Reference

Author: Akhil Behl

Publisher: Pearson Education

Published: 2014

Total Pages: 315

ISBN-13: 0133845966

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CCIE Collaboration Quick Reference provides you with detailed information, highlighting the key topics on the latest CCIE Collaboration v1.0 exam. This fact-filled Quick Reference allows you to get all-important information at a glance, helping you to focus your study on areas of weakness and to enhance memory retention of important concepts. With this book as your guide, you will review and reinforce your knowledge of and experience with collaboration solutions integration and operation, configuration, and troubleshooting in complex networks. You will also review the challenges of video, mobility, and presence as the foundation for workplace collaboration solutions. Topics covered include Cisco collaboration infrastructure, telephony standards and protocols, Cisco Unified Communications Manager (CUCM), Cisco IOS UC applications and features, Quality of Service and Security in Cisco collaboration solutions, Cisco Unity Connection, Cisco Unified Contact Center Express, and Cisco Unified IM and Presence. This book provides a comprehensive final review for candidates taking the CCIE Collaboration v1.0 exam. It steps through exam objectives one-by-one, providing concise and accurate review for all topics. Using this book, exam candidates will be able to easily and effectively review test objectives without having to wade through numerous books and documents for relevant content for final review.

Implementing Cisco Collaboration Applications (CAPPS) Foundation Learning Guide (CCNP Collaboration Exam 300-085 CAPPS)
Implementing Cisco Collaboration Applications (CAPPS) Foundation Learning Guide (CCNP Collaboration Exam 300-085 CAPPS)

Author: Chris Olsen

Publisher: Cisco Press

Published: 2015-12-22

Total Pages: 602

ISBN-13: 0134272978

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Now fully updated for the new Cisco CAPPS 300-085 exam, Implementing Cisco Collaboration Applications (CAPPS) Foundation Learning Guide is your Cisco® authorized learning tool for CCNP® Collaboration preparation. Part of the Cisco Press Foundation Learning Series, it teaches advanced skills for designing, deploying, configuring, and troubleshooting Cisco Collaboration and Unified Communications applications, devices, and networks. Author Chris Olsen shows how to effectively use Cisco Unity Connection, Cisco Unity Express, Cisco Instant Message and Presence, Cisco TelePresence Video Communication Server, and Cisco TelePresence Management Suite in production environments. He begins by introducing the server platforms and overlays that are the basis for all Cisco Unity Connection design and integration. Next, he presents in-depth coverage of a wide range of essential tasks–from user configuration to voicemail redundancy, configuring Cisco Jabber Mobile, to provisioning Cisco Prime Collaboration. Each chapter opens with a list of topics that clearly identifies its focus. Each chapter ends with a summary of key concepts for quick study, as well as review questions to assess and reinforce your understanding. Throughout, configuration examples and sample verification outputs illustrate critical issues in network operation and troubleshooting. Whether you are preparing for the CCNP Collaboration certification exams or you are just interested in learning about how to deploy and operate Cisco collaboration applications, you will find this book to be an invaluable resource. Shows how to integrate Cisco Unity Connection with Cisco Unified Communications Manager or other PBXs Covers configuring Cisco Unity Connection users, templates, service classes, distribution lists, security, LDAP, dial plans, and call management Walks through Unified Messaging single Inbox configuration Shows how to design, integrate, and configure feature-rich branch office messaging solutions with Cisco Unity Express Explains Cisco Unified IM and Presence components, design, integration, deployment, and feature configuration Covers Cisco Jabber and Cisco Jabber Mobile configuration Guides you through deploying Cisco Collaboration Systems Applications with Cisco Prime Collaboration Introduces Cisco TelePresence Management Suite (Cisco TMS) capabilities and scheduling options This book is in the Foundation Learning Guide Series. These guides are developed together with Cisco® as the only authorized, self-paced learning tools that help networking professionals build their understanding of networking concepts and prepare for Cisco certification exams.

Securing Cisco IP Telephony Networks
Securing Cisco IP Telephony Networks

Author: Akhil Behl

Publisher: Cisco Press

Published: 2012-08-31

Total Pages: 1155

ISBN-13: 0132731061

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The real-world guide to securing Cisco-based IP telephony applications, devices, and networks Cisco IP telephony leverages converged networks to dramatically reduce TCO and improve ROI. However, its critical importance to business communications and deep integration with enterprise IP networks make it susceptible to attacks that legacy telecom systems did not face. Now, there’s a comprehensive guide to securing the IP telephony components that ride atop data network infrastructures–and thereby providing IP telephony services that are safer, more resilient, more stable, and more scalable. Securing Cisco IP Telephony Networks provides comprehensive, up-to-date details for securing Cisco IP telephony equipment, underlying infrastructure, and telephony applications. Drawing on ten years of experience, senior network consultant Akhil Behl offers a complete security framework for use in any Cisco IP telephony environment. You’ll find best practices and detailed configuration examples for securing Cisco Unified Communications Manager (CUCM), Cisco Unity/Unity Connection, Cisco Unified Presence, Cisco Voice Gateways, Cisco IP Telephony Endpoints, and many other Cisco IP Telephony applications. The book showcases easy-to-follow Cisco IP Telephony applications and network security-centric examples in every chapter. This guide is invaluable to every technical professional and IT decision-maker concerned with securing Cisco IP telephony networks, including network engineers, administrators, architects, managers, security analysts, IT directors, and consultants. Recognize vulnerabilities caused by IP network integration, as well as VoIP’s unique security requirements Discover how hackers target IP telephony networks and proactively protect against each facet of their attacks Implement a flexible, proven methodology for end-to-end Cisco IP Telephony security Use a layered (defense-in-depth) approach that builds on underlying network security design Secure CUCM, Cisco Unity/Unity Connection, CUPS, CUCM Express, and Cisco Unity Express platforms against internal and external threats Establish physical security, Layer 2 and Layer 3 security, and Cisco ASA-based perimeter security Complete coverage of Cisco IP Telephony encryption and authentication fundamentals Configure Cisco IOS Voice Gateways to help prevent toll fraud and deter attacks Secure Cisco Voice Gatekeepers and Cisco Unified Border Element (CUBE) against rogue endpoints and other attack vectors Secure Cisco IP telephony endpoints–Cisco Unified IP Phones (wired, wireless, and soft phone) from malicious insiders and external threats This IP communications book is part of the Cisco Press® Networking Technology Series. IP communications titles from Cisco Press help networking professionals understand voice and IP telephony technologies, plan and design converged networks, and implement network solutions for increased productivity.

Cisco Unified Computing System (UCS) (Data Center)
Cisco Unified Computing System (UCS) (Data Center)

Author: Silvano Gai

Publisher: Pearson Education

Published: 2010-06-01

Total Pages: 705

ISBN-13: 1587141957

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The definitive guide to UCS and the Cisco® Data Center Server: planning, architecture, components, deployment, and benefits With its new Unified Computing System (UCS) family of products, Cisco has introduced a fundamentally new vision for data center computing: one that reduces ownership cost, improves agility, and radically simplifies management. In this book, three Cisco insiders thoroughly explain UCS, and offer practical insights for IT professionals and decision-makers who are evaluating or implementing it. The authors establish the context for UCS by discussing the implications of virtualization, unified I/O, large memories and other key technologies, and showing how trends like cloud computing and green IT will drive the next-generation data center. Next, they take a closer look at the evolution of server CPU, memory, and I/O subsystems, covering advances such as the Intel® XEON® 5500, 5600, 7500, DDR3 memory, and unified I/O over 10 Gbps Ethernet. Building on these fundamentals, the authors then discuss UCS in detail, showing how it systematically overcomes key limitations of current data center environments. They review UCS features, components, and architecture, and demonstrate how it can improve data center performance, reliability, simplicity, flexibility, and energy efficiency. Along the way, they offer realistic planning, installation, and migration guidance: everything decision-makers and technical implementers need to gain maximum value from UCS–now, and for years to come. Silvano Gai has spent 11 years as Cisco Fellow, architecting Catalyst®, MDS, and Nexus switches. He has written several books on networking, written multiple Internet Drafts and RFCs, and is responsible for 80 patents and applications. He teaches a course on this book’s topics at Stanford University. Tommi Salli, Cisco Technical Marketing Engineer, has nearly 20 years of experience with servers and applications at Cisco, Sun, VERITAS, and Nuova Systems. Roger Andersson, Cisco Manager, Technical Marketing, spent more than 12 years in the CLARiiON® Engineering Division at EMC, and 5 years as Technical Product Manager at VERITAS/Symantec. He is now focused on Cisco UCS system management. Streamline data centers with UCS to systematically reduce cost of ownership Eliminate unnecessary server components–and their setup, management, power, cooling, and cabling Use UCS to scale service delivery, simplify service movement, and improve agility Review the latest advances in processor, memory, I/O, and virtualization architectures for data center servers Understand the specific technical advantages of UCS Integrate UCS 6100 Fabric Interconnect, Cisco UCS 2100 Series Fabric Extenders, UCS 5100 Series Blade Server Enclosures, UCS B-Series Blade Servers, UCS C-Series Rack Servers, and UCS Adapters Use Cisco UCS Manager to manage all Cisco UCS components as a single, seamless entity Integrate third-party management tools from companies like BMC ®, CA ®, EMC ®, IBM ®, Microsoft ®, and VMware ® Practice all this with a copy of Cisco Unified Computing SystemTM Platform Emulator Lite (UCSPE Lite) on the DVD in the back of the book This book is part of the Networking Technology Series from Cisco Press®, which offers networking professionals valuable information for constructing efficient networks, understanding new technologies, and building successful careers.

Cisco Unified Presence Fundamentals
Cisco Unified Presence Fundamentals

Author: Brian Morgan

Publisher: Pearson Education

Published: 2010-06-15

Total Pages: 378

ISBN-13: 1587140578

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Cisco® Unified Presence offers companies powerful opportunities to improve productivity. Building on the migration to IP telephony and the deployment of Cisco Unified Communications environments, it helps people find each other faster, solve problems more quickly, pursue opportunities with more agility, and increase customer satisfaction. Written by three leading Cisco experts, Cisco Unified Presence Fundamentals explains the concepts behind Unified Presence, the technologies involved, their interdependencies, and how to troubleshoot them. The authors support their discussions of concepts and techniques with many sample applications, guiding network professionals to real-world mastery even if they have never used presence technologies. This book will be an indispensable resource for all Cisco partners and system integrators who need to understand Unified Presence and build solutions, and for all IT and networking professionals who must work with or support those solutions. This is the only book that Walks readers step by step through configuring Cisco Unified Presence Presents practical sample applications that encourage readers to explore and innovate in their own organizations Thoroughly covers the technical aspects of deploying Presence and explains how it can be used within key vertical markets Presents troubleshooting techniques from both server- and client-side perspectives Plan, install, configure, support, and profit from Cisco Unified Presence Understand the components of a Cisco Unified Presence solution and how they fit together Gain valuable insight into how Cisco Unified Presence can increase productivity, scheduling capabilities, and interactivity for evolving industries Understand crucial interdependencies that impact Cisco Unified Presence design, functionality, and behavior Configure Cisco Unified Presence for Federation Understand how to resolve Unified Presence issues with built-in tools and diagnostic utilities This book is part of the Cisco Press® Fundamentals Series. Books in this series introduce networking professionals to new networking technologies, covering network topologies, sample deployment concepts, passwords, and management techniques.

NX-OS and Cisco Nexus Switching
NX-OS and Cisco Nexus Switching

Author: Kevin Corbin

Publisher: Cisco Press

Published: 2010-06-10

Total Pages: 691

ISBN-13: 1587140381

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Cisco® Nexus switches and the new NX-OS operating system are rapidly becoming the new de facto standards for data center distribution/aggregation layer networking. NX-OS builds on Cisco IOS to provide advanced features that will be increasingly crucial to efficient data center operations. NX-OS and Cisco Nexus Switching is the definitive guide to utilizing these powerful new capabilities in enterprise environments. In this book, three Cisco consultants cover every facet of deploying, configuring, operating, and troubleshooting NX-OS in the data center. They review the key NX-OS enhancements for high availability, virtualization, In-Service Software Upgrades (ISSU), and security. In this book, you will discover support and configuration best practices for working with Layer 2 and Layer 3 protocols and networks, implementing multicasting, maximizing serviceability, providing consistent network and storage services, and much more. The authors present multiple command-line interface (CLI) commands, screen captures, realistic configurations, and troubleshooting tips—all based on their extensive experience working with customers who have successfully deployed Nexus switches in their data centers. Learn how Cisco NX-OS builds on and differs from IOS Work with NX-OS user modes, management interfaces, and system files Configure Layer 2 networking: VLANs/private VLANs, STP, virtual port channels, and unidirectional link detection Configure Layer 3 EIGRP, OSPF, BGP, and First Hop Redundancy Protocols (FHRPs) Set up IP multicasting with PIM, IGMP, and MSDP Secure NX-OS with SSH, Cisco TrustSec, ACLs, port security, DHCP snooping, Dynamic ARP inspection, IP Source Guard, keychains, Traffic Storm Control, and more Build high availability networks using process modularity and restart, stateful switchover, nonstop forwarding, and in-service software upgrades Utilize NX-OS embedded serviceability, including Switched Port Analyzer (SPAN), Smart Call Home, Configuration Checkpoint/Rollback, and NetFlow Use the NX-OS Unified Fabric to simplify infrastructure and provide ubiquitous network and storage services Run NX-OS on Nexus 1000V server-based software switches This book is part of the Networking Technology Series from Cisco Press®, which offers networking professionals valuable information for constructing efficient networks, understanding new technologies, and building successful careers.

Cisco TelePresence Fundamentals
Cisco TelePresence Fundamentals

Author: Tim Szigeti

Publisher: Cisco Press

Published: 2009-05-26

Total Pages: 819

ISBN-13: 1587059142

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Cisco TelePresenceTM Systems (CTS) create live, face-to-face meeting experiences, providing a breakthrough virtual conferencing and collaboration experience that transcends anything previously achievable by videoconferencing. Although the business case for deploying CTS is compelling, implementing it requires advanced knowledge of the latest networking technologies, an attention to detail, and thorough planning. In this book, four leading CTS technical experts cover everything you need to know to successfully design and deploy CTS in your environment. The authors cover every element of a working CTS solution: video, audio, signaling protocols and call processing, LAN and WAN design, multipoint, security, inter-company connectivity, and much more. They deliver start-to-finish coverage of CTS design for superior availability, QoS support, and security in converged networks. They also present the first chapter-length design guide of it’s kind detailing the room requirements and recommendations for lighting, acoustics, and ambience within various types of TelePresence rooms. Cisco Telepresence Fundamentals is an indispensable resource for all technical professionals tasked with deploying CTS, including netadmins, sysadmins, audio/video specialists, VoIP specialists, and operations staff. This is the only book that: Introduces every component of a complete CTS solution and shows how they work together Walks through connecting CTS in real-world environments Demonstrates how to secure virtual meetings using Cisco firewalls and security protocols Includes a full chapter on effective TelePresence room design Walks through every aspect of SIP call signaling design, including both single-cluster and intercluster examples for use in a TelePresence environment Provides prequalification, room, and network path assessment considerations to help you anticipate and avoid problems Tim Szigeti, CCIE® No. 9794, technical leader within the Cisco® Enterprise Systems Engineering team, is responsible for defining Cisco TelePresence network deployment best practices. He also coauthored the Cisco Press book End-to-End QoS Network Design. Kevin McMenamy, senior manager of technical marketing in the Cisco TelePresence Systems Business Unit, has spent the past nine years at Cisco supporting IP videoconferencing, video telephony, and unified communications. Roland Saville, technical leader for the Cisco Enterprise Systems Engineering team, tests and develops best-practice design guides for Cisco TelePresence enterprise deployments. Alan Glowacki is a Cisco technical marketing engineer responsible for supporting Cisco TelePresence customers and sales teams. Use Cisco TelePresence Systems (CTS) to enhance global teamwork and collaboration, both within your own enterprise and with your customers, partners, and vendors Understand how the various components of the Cisco TelePresence Solution connect and work together Integrate CTS into existing LAN, enterprise, and service provider networks Successfully design and deploy a global TelePresence network Understand the importance of room dimensions, acoustics, lighting, and ambience and how to properly design the physical room environment Provide the high levels of network availability CTS requires Leverage the Cisco quality of service (QoS) tools most relevant to CTS network provisioning and deployment Systematically secure CTS using TLS, dTLS, sRTP, SSH, and Cisco firewalls This book is part of the Cisco Press® Fundamentals Series. Books in this series introduce networking professionals to new networking technologies, covering network topologies, sample deployment concepts, protocols, and management techniques. Category: IP Communications Covers: Cisco TelePresence Systems