Author: GEOFF. RAMM

Publisher:

Published: 2021-01-11

Total Pages: 224

ISBN-13: 9781912300372

Geoff Ramm has a passion for incredible customer service.In this book, heâs hand-picked THE most original, unique and quirky examples of creative customer experiences that are guaranteed to inspire you and your team to outperform, outmanoeuvre and stand head and shoulders above the competition.This is the book that your competitors wish they had, itâs your ticket to service superstardom and itâs going to reveal to you: The gap in your service that you never knew existed. Smart techniques to help you generate clever experiences of your own. Simple, cost-effective ideas and touches that will mean the world to your customers. Fun, fresh and exciting new perspectives that will inject your entire team with enthusiasm. Fantastic ideas and inspiring stories that will get you spectacular results. Why not join Geoff on this highly enjoyable, eye-opening and rewarding customer service journey around the world? Heâll introduce you to some of the amazing people heâs met who have discovered extraordinary ways to deliver world-class experiences, and heâll show you how you can use their strategies to make your own brand unforgettable, your business unmissable and your customers coming back for more.So, are you ready to become a true Celebrity Service Superstar?Great! Itâs time to get started on getting people talkingâ¦about you!âEntertaining and thought-provoking! Geoff Rammâs knowledge and insight will reshape the way you think about customer serviceâ â Heather McNamee, Area General Manager, Fraserâs Hospitality UK