Business and Administration

Business and Administration

Author: Carol Carysforth

Publisher: Heinemann Library

Published: 2006

Total Pages: 395

ISBN-13: 9780435463335

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Covering both core and option units, with an accompanying CD-ROM containing further IT units, this full-colour candidate handbook matches the NVQ Business and Administration standards.


Understanding Enterprise

Understanding Enterprise

Author: Simon Bridge

Publisher: Bloomsbury Publishing

Published: 2017-10-17

Total Pages: 634

ISBN-13: 1350304875

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Now in its fifth edition, Understanding Enterprise has established itself as one of the most widely respected guides to the discipline, providing a refreshingly perceptive approach to understanding and applying theory. It offers a critical introduction to enterprise in its broadest context, with particular emphasis on its application to entrepreneurs and small business. Divided into three parts, the course examines traditional approaches, new perspectives on the subject, and the success-or otherwise-of government policy. Written by leading experts with a combined wealth of research, teaching and consulting experience, this textbook will be an essential companion for undergraduate and postgraduate students of enterprise and small business. Policy makers and practitioners will also benefit from this comprehensive guide. New to this Edition: - Extensively revised to take into account the latest thinking and research, with updated content and examples throughout - Updated coverage of the impact and failings of comparative government policies - Enhanced pedagogical features to engage students and enliven their learning experience


Administration

Administration

Author: Carol Carysforth

Publisher: Heinemann Educational Publishers

Published: 2001

Total Pages: 508

ISBN-13: 9780435451486

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This book covers the 8 mandatory units of the NVQ level 2 award in Administration. It provides the link between classroom theory and realities of office life, and allows you to build on your own experiences of work through the managing chapters.


The Business Environment

The Business Environment

Author: Ian Worthington

Publisher: Pearson Education

Published: 2006

Total Pages: 566

ISBN-13: 9780273704249

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By encouraging students to explore the challenges and opportunities managers face in the business environment, this text will provide students with a solid foundation from which to build upon their business knowledge.


Innovative Assessment in Higher Education

Innovative Assessment in Higher Education

Author: Cordelia Bryan

Publisher: Routledge

Published: 2006-09-27

Total Pages: 281

ISBN-13: 1134250843

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Throughout higher education assessment is changing, driven by increased class size, changing curricula and the need to support students better. At the same time assessment regulations and external quality assurance demands are constraining assessment options, driven by worries about standards, reliability and plagiarism. Innovative Assessment in Higher Education explores the difficulty of changing assessment in sometimes unhelpful contexts. Topics discussed include: problems with traditional assessment methods rationales behind different kinds of innovation in assessment complex assessment contexts in which teachers attempt to innovate innovation in assessment within a range of academic settings theoretical and empirical support for innovations within higher education. More than a ‘how to do it’ manual, this book offers a unique mix of useful pragmatism and scholarship. A vital resource for higher education teachers and their educational advisors, it provides a fundamental analysis of the role and purpose of assessment and how change can be managed without compromising standards.


Business Information Systems

Business Information Systems

Author: Paul Beynon-Davies

Publisher: Bloomsbury Publishing

Published: 2019-11-06

Total Pages: 872

ISBN-13: 1350304697

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This textbook offers students a systematic guide to how information systems underpin organisational activity in today's global information society, covering everything from ICT infrastructure and the digital environment to electronic marketing, mobile commerce and design thinking. While academically rigorous and underpinned by the author's deep knowledge of the subject, an engaging writing style combined with extensive pedagogical features, cases and innovative examples from around the world ensure that the text remains accessible to those approaching the topic for the first time. Taking an approach that views businesses as complex systems, the book illustrates how valuable systems thinking can be in our everyday working lives, while theoretical ideas are always supported by examples of their application in the real world. This text is the ideal course companion for all students studying business information systems or management information systems modules at undergraduate, postgraduate or MBA level. New to this Edition: - New coverage of key contemporary topics, including big data, analytics, cloud computing, the internet of things, blockchain and bitcoin, green IS, ethics, and cyber security. - Brand new chapters on Mobile Commerce and Social Media, and Designing Digital Organisation (design thinking). - A revised concluding chapter considering contemporary technological trends, as well as reflections and predictions for future innovations.


Customer Service

Customer Service

Author: Paul R. Timm

Publisher:

Published: 2011

Total Pages: 0

ISBN-13: 9780135063972

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Customer Service: Career Success through Customer Loyalty, 5e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement. This edition is reorganized so it is easy to see how key concepts fit together. New information is included on internal customers, emerging technologies, and stress-reducing techniques. Throughout the text, there is an emphasis on transforming good service intentions into a workable plan that exceeds customer expectations and creates loyalty and success.