'An Introduction to the UK Hospitality Industry: a comparative approach' is a core text for introductory hospitality modules and courses. Unique in its structure; this text looks at key aspects and compares them with each sector of the industry to give students a broader and comprehensive view of the topic. Key aspects of the industry are discussed, including the following areas: * Management practices * Work patterns and employment practices * Industry and financial structures * IT applications * Customers and markets Written in a user friendly style, the following features have been incorporated: * Chapter objectives * Case studies * Review questions * Chapter conclusions * Further reading and bibliography. Contributors to this text are amongst the most highly acclaimed in the hospitality field and bring with them a wealth of knowledge.
Tourism is the UK's 5th largest industry employing over 1.4 million people and generating over £85 billion for the economy per annum. This report, from the Culture, Media and Sport Committee (HCP 133-I, session 2007-08, ISBN 9780215521705) examines tourism from a broader perspective, looking at governance, funding, skills and the environment. An earlier report focused on the structure of the tourism industry (HCP 65, session 2002-03, ISBN 9780215007957). The Department for Culture, Media and Sport is the sponsor department for tourism, whilst promotion of UK destinations overseas is the reponsibility of VisitBritain. The English Regional Development Agencies (RDAs) have responsibility for regional tourism. In the past decade there has been little growth in the domestic tourism sector (tourism in the UK) which accounts for 80% of the value to the industry. The Committee expressed a strong reservation in the funding cut to VisitBritain by the DCMS, from £49.9 million to £40 million. This funding cut could also have an impact on the marketing and promotion of UK tourism overseas with the 2012 Olympic Games representing a major opportunity for the UK's tourism industry. The Committee also sees insufficient incentives for local authorities to invest in tourism. The Committee also expresses concern at the lack of confidence displayed by the tourism industry in DCMS. The Committee would like to see tourism becoming a mainstream issue in government. The Committee though does support the Government's initiative in raising the quality of accommodation and an increase those accredited. The UK is perceived to have poor levels of customer service, despite £500 million being spent by the public sector on skills development. The Committee also feels there is too heavy a reliance on a migrant workforce in the tourism industry and greater efforts are needed to employ locally unemployed people.The cost of visting the UK is also expensive, in part due to charges payable by overseas visitors, averaging £207 per person in visa, taxes and other government charges. The Committee recommends that the Government reviews options that would make obtaining a visa a simpler process. For Volume 2, Oral and written evidence (HCP 133-II, ISBN 9780215521699).
This new edition combines within two covers: * A dictionary of 2500 terms * Descriptions of 300 organizations * A biographical dictionary of 100 personalities * Explanations of 1200 acronyms and abbreviations * Key data for well over 200 countries * A concise bibliography listing more than 100 useful sources of further information The author's long and wide experience of these fields makes this an indispensable companion for students and teachers, and those employed in relevant businesses and organizations, as well as for the travellers, tourists and guests who are the raison d'être of it all.
A concise, practical guide that provides the skills and knowledge for current and future managers across the hospitality industry. The book provide a concise resource for all emerging hospitality managers, and for academics preparing students for careers within the hospitality industry.With a ‘how to do’ agenda, the authors offer a practical guide to the skills and knowledge needed by those who will be managing bars, restaurants and hotels in the fast moving hospitality retailing contexts. Written in a non-academic style, this book will be a valuable resource for students and early career managers working in the hospitality sector.
'In Search of Hospitality' is a unique contribution to the study of hospitality, exploring the practice of hospitality across disciplines, and adopting an international perspective where appropriate. 'In Search of Hospitality': *brings together an extraordinary collection of leading researches and writers in hospitality, sociology, philosophy and social history, providing a truly global perspective on hospitality * focuses the study of hospitality across the range of human, social and economic settings * provides a reference point for the future development of hospitality as an academic discipline. This text is ideal for students and academics in both the applied fields of hospitality and tourism studies, and general academic fields in business studies and behavioral sciences. For practitioners in hospitality, leisure and tourism businesses the text provides a provocative and informative guide to understanding and providing hospitality in commercial contexts.
Endorsed by the Hotel and Catering International Management Association (HCIMA).Contains detailed information of new human resources initiatives such as the IIP scheme and the British Hospitality Association's Excellence Through People Scheme.Ideal reading for students, time managers and personnel managers throughout the industry with effective coverage of recruitment, staff selection, job descriptions, training and remuneration.
Topics covered include travel, tourism, ticketing, hotels and staff, restaurants, kitchens, table settings, service and cooking, along with general business, accounting and personnel terms. Handy supplements include quick-reference lists of airline and airport codes, currencies, international dialling codes, time zones, balance sheets and international public holidays. Ideal for students, employers, or employees who work in any part of the hotel or tourism industry or who need to use specialist English vocabulary for their work or studies.
