Business Process Change: A Business Process Management Guide for Managers and Process Professionals, Fourth Edition, provides a balanced view of the field of business process change. Bestselling author and renowned expert in the field Paul Harmon offers concepts, methods, cases for all aspects, and phases of successful business process improvement. Students and professionals alike will benefit from the comprehensive coverage and customizable, integrated approach to broad business process management that focuses on improving efficiency and productivity. In this updated Edition, particular attention is paid to the impact of disruptive technology on business and the need for agile transformation. - Covers Business Process Management Systems and the integration of process redesign and Six Sigma - Explores how different process elements fit together, including the human aspects of process redesign - Presents best-practice methodologies that can be applied and tailored to an organization's specific needs - Offers invaluable, detailed case studies demonstrating how these key methods are implemented
In the decade after publication of the seminal book, "Business Process Management: The Third Wave, " much has been written about BPM concepts and vision. Yet Zen Master Thich Nhat Hanh teaches us, Once there is seeing, there must be acting. Otherwise, what is the use of seeing? Finally, now comes the first real-world story that shares the lessons learned by "doing the work" of strategic BPM in one of the world s largest organizations. Don t just read this book; apply the hard-earned lessons in your organization. ____________________________________________________________ Jim Boots makes clear the things that people need to do differently to manage for sustainable excellence. And he does not gloss over the challenges related to behavioral change. Rather, backed up by examples and stories, he explains how to overcome resistance and engage people at all levels to make BPM the way we do things here. --Julie M. Smith, Ph.D., Co-founder of CLG This book provides the kind of deep and broad coverage of BPM that only an experienced practitioner like Jim could provide. The result is a source of deep learning for BPM professionals and a comprehensive overview of the topic for those who want to learn more about BPM. --Prof. Brian Donnellan, Co-Director, Innovation Value Institute They say the key to many challenges, like climbing Mount Everest or running the four-minute mile, lies in knowing for certain it can be done. Once someone has done it, then, suddenly many others are confident enough to do it too. Jim shows how an organization can wring productivity out of business operations with hard work and constant attention to detail. Reading about what Jimand his colleagues at Chevron have accomplished may very well empower you to do something similar at your organization. --Paul Harmon, Executive Editor, BPTrends The need for business process management is one constant in an era of continuous change. Jim Boots book is a lighthouse to help executives find their way to success. --Prof. Martin Curley, Vice-President and Director, Intel Labs Europe, Intel Corporation"
Business organizations, both public and private, are constantly challenged to innovate and generate real value. CIOs are uniquely well-positioned to seize this opportunity and adopt the role of business transformation partner, helping their organizations to grow and prosper with innovative, IT-enabled products, services and processes. To succeed in this, however, the IT function needs to manage an array of inter-related and inter-dependent disciplines focused on the generation of business value. In response to this need, the Innovation Value Institute, a cross-industry international consortium, developed the IT Capability Maturity FrameworkTM (IT-CMFTM). This second edition of the IT Capability Maturity FrameworkTM (IT-CMFTM) is a comprehensive suite of tried and tested practices, organizational assessment approaches, and improvement roadmaps covering key IT capabilities needed to optimize value and innovation in the IT function and the wider organization. It enables organizations to devise more robust strategies, make better-informed decisions, and perform more effectively, efficiently and consistently. IT-CMF is: • An integrated management toolkit covering 36 key capability management disciplines, with organizational maturity profiles, assessment methods, and improvement roadmaps for each. • A coherent set of concepts and principles, expressed in business language, that can be used to guide discussions on setting goals and evaluating performance. • A unifying (or umbrella) framework that complements other, domain-specific frameworks already in use in the organization, helping to resolve conflicts between them, and filling gaps in their coverage. • Industry/sector and vendor independent. IT-CMF can be used in any organizational context to guide performance improvement. • A rigorously developed approach, underpinned by the principles of Open Innovation and guided by the Design Science Research methodology, synthesizing leading academic research with industry practitioner expertise ‘IT-CMF provides us with a structured and systematic approach to identify the capabilities we need, a way to assess our strengths and weaknesses, and clear pathways to improve our performance.’ Suresh Kumar, Senior Executive Vice President and Chief Information Officer, BNY Mellon ‘To successfully respond to competitive forces, organizations need to continually review and evolve their existing IT practices, processes, and cultural norms across the entire organization. IT-CMF provides a structured framework for them to do that.’ Christian Morales, Corporate Vice President and General Manager EMEA, Intel Corporation ‘We have successfully applied IT-CMF in over 200 assignments for clients. It just works. Or, as our clients confirm, it helps them create more value from IT.’ Ralf Dreischmeier, Senior Partner and Managing Director, The Boston Consulting Group ‘By using IT-CMF, business leaders can make sure that the tremendous potential of information technology is realized in their organizations.’ Professor Philip Nolan, President, Maynooth University ‘I believe IT-CMF to be comprehensive and credible. Using the framework helps organizations to objectively identify and confirm priorities as the basis for driving improvements.’ Dr Colin Ashurst, Senior Lecturer and Director of Innovation, Newcastle University Business School
Humanity is dying. Much of the population is living in the wild like psychotic animals ravaged by a seemingly incurable disease. J .J. Berger and his Shadow Team are the defenders of the last remnants of Democracy, threatened by the sick and by the totalitarian forces of the East. On the Iberian southern plains, a flicker of hope sparks up, as a little girl and her mother flee their brutal captors towards the dim beacon of civilization still burning in the West. While trying to stop an invading Russian army, Berger and his Special Forces operatives will battle organized gangs, hordes of the sick and mysterious suicidal terrorists. But maybe little Laura and her mother bring the answers and hope they have been longing for. From the author of The Alex 9 Saga and The Dark Sea War Chronicles. With this new series, award-winning author Bruno Martins Soares ventures into a post-apocalyptic world, where his action-filled breathtaking militaristic style rises to a different level, on the southern plains of Spain and Portugal. This is a post-apocalyptic story that is action packed and keeps you reading. I was hooked to this one and didn't want to put it down. I do highly recommend this. Canadian Book Addict Blog on Laura and the Shadow King When calling Bruno Martins Soares the Portuguese George R.R. Martin his publishers didn’t know they were creating a monster. Martins Soares honors the comparison. Scifiworld Portugal on The Dark Sea War Chronicles
Humanity is dying. Much of the population is living in the wild like psychotic animals ravaged by a seemingly incurable disease. J.J. Berger and his Shadow Team are the defenders of the last remnants of Democracy, threatened by the sick and by the totalitarian forces in the East, wondering if theirs is a lost cause. On the Iberian southern plains, a flicker of hope sparks up, as a little girl and her mother flee their brutal captors towards the dim beacon of civilization still burning in the West. While trying to stop an invading army of the East, Berger and his Special Forces operatives will battle organized gangs, hordes of the sick and mysterious suicidal terrorists. But maybe little Laura and her mother bring the answers and hope they have been longing for. With this new series, award-winning author Bruno Martins Soares ventures into a post-apocalyptic world, where his action-filled breathtaking militaristic style rises to a different level, on the southern plains of Spain and Portugal.
From evil vampires to a mysterious pack of wolves, new threats of danger and vengeance test Bella and Edward's romance in the second book of the irresistible Twilight saga. For Bella Swan, there is one thing more important than life itself: Edward Cullen. But being in love with a vampire is even more dangerous than Bella could ever have imagined. Edward has already rescued Bella from the clutches of one evil vampire, but now, as their daring relationship threatens all that is near and dear to them, they realize their troubles may be just beginning. Bella and Edward face a devastating separation, the mysterious appearance of dangerous wolves roaming the forest in Forks, a terrifying threat of revenge from a female vampire and a deliciously sinister encounter with Italy's reigning royal family of vampires, the Volturi. Passionate, riveting, and full of surprising twists and turns, this vampire love saga is well on its way to literary immortality. It's here! #1 bestselling author Stephenie Meyer makes a triumphant return to the world of Twilight with the highly anticipated companion, Midnight Sun: the iconic love story of Bella and Edward told from the vampire's point of view. "People do not want to just read Meyer's books; they want to climb inside them and live there." -- Time "A literary phenomenon." -- The New York Times
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With so many diets and programs to choose from, finding the right nutritional path can be challenging. Many modern diets are rooted in misrepresented science, rely heavily on supplements, or are just simply not sustainable in the long term. World’s Strongest IFBB Pro Bodybuilder Stan Efferding and Dr. Damon McCune have partnered to bring you a program that sets the confusion aside and puts you on the path to weight loss, better performance, and overall better health, today. The Vertical Diet provides practical nutrition and lifestyle solutions that are simple, sensible, and sustainable. Stan and Damon provide a specific plan and comprehensive tools that will help you develop a greater understanding of which foods are nutrient-dense and digested easily and efficiently for maximal health benefits. With example menus and easy-to-follow recipes, The Vertical Diet takes all the guesswork out of what to eat and when. You will also learn how to build a daily checklist of healthy behaviors to follow to support your long-term success on the program. The Vertical Diet is complete with: A selective (not restrictive) dietary plan that’s rich in easy-to-digest carbs and proteins Recommendations for lifestyle changes that address everything from ways to boost metabolism to better sleep hygiene Personal testimonials from Vertical Diet clients; data from scientific sources; references to experts in the field, and actionable tools such as calorie calculators, shopping lists, and recipes to help explain these concepts Stan and Damon’s Compliance Is the Science method to help you establish the motivation and mindset for lifelong success What you learn in these pages will allow you to make informed decisions about your diet and will enable you to approach the dieting process from a total-body perspective. Whether you are a performance athlete, a weekend warrior, or simply looking to take a step toward better health, look no further than The Vertical Diet.
Now in a thoroughly revised and updated edition, this classic text presents a comprehensive survey of the many alternative theories that attempt to explain the causes of interstate war. For each theory, Greg Cashman examines the arguments and counterarguments, considers the empirical evidence and counterevidence generated by social-science research, looks at historical applications of the theory, and discusses the theory’s implications for restraining international violence. Among the questions he explores are: Are humans aggressive by nature? Do individual differences among leaders matter? How might poor decision making procedures lead to war? Why do leaders engage in seemingly risky and irrational policies that end in war? Why do states with internal conflicts seem to become entangled in wars with their neighbors? What roles do nationalism and ethnicity play in international conflict? What kinds of countries are most likely to become involved in war? Why have certain pairs of countries been particularly war-prone over the centuries? Can strong states deter war? Can we find any patterns in the way that war breaks out? How do balances of power or changes in balances of power make war more likely? Do social scientists currently have an answer to the question of what causes war? Cashman examines theories of war at the individual, substate, nation-state, dyadic, and international systems level of analysis. Written in a clear and accessible style, this interdisciplinary text will be essential reading for all students of international relations.
Bridging the fields of conservation, art history, and museum curating, this volume contains the principal papers from an international symposium titled "Historical Painting Techniques, Materials, and Studio Practice" at the University of Leiden in Amsterdam, Netherlands, from June 26 to 29, 1995. The symposium—designed for art historians, conservators, conservation scientists, and museum curators worldwide—was organized by the Department of Art History at the University of Leiden and the Art History Department of the Central Research Laboratory for Objects of Art and Science in Amsterdam. Twenty-five contributors representing museums and conservation institutions throughout the world provide recent research on historical painting techniques, including wall painting and polychrome sculpture. Topics cover the latest art historical research and scientific analyses of original techniques and materials, as well as historical sources, such as medieval treatises and descriptions of painting techniques in historical literature. Chapters include the painting methods of Rembrandt and Vermeer, Dutch 17th-century landscape painting, wall paintings in English churches, Chinese paintings on paper and canvas, and Tibetan thangkas. Color plates and black-and-white photographs illustrate works from the Middle Ages to the 20th century.
