Assessing Service Quality

Assessing Service Quality

Author: Peter Hernon

Publisher: American Library Association

Published: 2015-05-12

Total Pages: 552

ISBN-13: 0838913105

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This extensively revised and updated edition explores even further the ways technology influences both the experiences of library customers and the ways libraries themselves can assess those experiences.


Telling the Technical Services Story

Telling the Technical Services Story

Author: Kimberley A. Edwards

Publisher: ALA Editions

Published: 2021-04-30

Total Pages: 242

ISBN-13: 9780838949467

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The real-world initiatives and straightforward advice in this collection will embolden technical services managers and administrators to demonstrate the value of their work to stakeholders throughout their organization.


ICT-Based Assessment, Methods, and Programs in Tertiary Education

ICT-Based Assessment, Methods, and Programs in Tertiary Education

Author: Meri Yilan, Serpil

Publisher: IGI Global

Published: 2020-04-17

Total Pages: 444

ISBN-13: 1799830640

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The use of information and communication technologies (ICTs) in education has revolutionized learning. Shifting beyond traditional mode of education, the integration of ICTs has become an advantage for students at tertiary education when used for the right purpose to enhance learning. The use of technology brings forth a flexible and accessible mode of education and bridges the gap of learning across borders. This enables students at tertiary level to have access to other universities and academic resource materials globally, thereby expanding their knowledge. Thus, it is crucial to consider the development of technology in education as part of a comprehensive pedagogical framework and take into account new developments in ICTs. ICT-Based Assessment, Methods, and Programs in Tertiary Education is an essential research publication that provides relevant theoretical frameworks and recent empirical research findings on integrating ICTs in tertiary education to enhance learning and allow students to take more control of their learning. Highlighting topics such as assessment, language learning, and e-learning, this book is ideal for teachers, professionals, academicians, researchers, administrators, curriculum designers, instructional designers, and students.


Technical Services in the 21st Century

Technical Services in the 21st Century

Author: Samantha Schmehl Hines

Publisher: Emerald Group Publishing

Published: 2021-01-08

Total Pages: 178

ISBN-13: 1800438303

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By showcasing the work of technical services, and the ground-breaking changes they have encountered, this edited collection provides readers with an opportunity to re-assess the opportunities and challenges for library administration, and to understand how libraries should be managed in the future.


Assessment Strategies for Online Learning

Assessment Strategies for Online Learning

Author: Dianne Conrad

Publisher: Athabasca University Press

Published: 2018-07-15

Total Pages: 220

ISBN-13: 1771992328

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Assessment has provided educational institutions with information about student learning outcomes and the quality of education for many decades. But has it informed practice and been fully incorporated into the learning cycle? Conrad and Openo argue that the potential inherent in many of the new learning environments being explored by educators and students has not been fully realized. In this investigation of a variety of assessment methods and learning approaches, the authors aim to discover the tools that engage learners and authentically evaluate education. They insist that moving to new learning environments, specifically those online and at a distance, afford opportunities for educators to adopt only the best practices of traditional face-to-face assessment while exploring evaluation tools made available by a digital learning environment in the hopes of arriving at methods that capture the widest set of learner skills and attributes.


Techniques for Electronic Resource Management

Techniques for Electronic Resource Management

Author: Jill Emery

Publisher: ALA Editions

Published: 2019-10-28

Total Pages: 0

ISBN-13: 9780838919040

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Whether a single team manages electronic resources or responsibility is spread across your library, this book will be your go-to ERM reference.


From Needs Assessment to Action

From Needs Assessment to Action

Author: James W. Altschuld

Publisher: SAGE

Published: 2000

Total Pages: 304

ISBN-13: 9780761909323

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Through the use of real world examples drawn from various fields, the book provides in-depth procedures for: analyzing and combining different types of data collected in the needs assessment process, prioritizing needs, selecting solution strategies, designing and implementing solution strategies, and examining major multiple-method needs assessment studies."--BOOK JACKET.


Creative Curriculum

Creative Curriculum

Author: Teaching Strategies

Publisher: Delmar Pub

Published: 1988-01-01

Total Pages:

ISBN-13: 9780766832886

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The Creative Curriculum comes alive! This videotape-winner of the 1989 Silver Apple Award at the National Educational Film and Video Festival-demonstrates how teachers set the stage for learning by creating a dynamic well-organized environment. It shows children involved in seven of the interest areas in the The Creative Curriculum and explains how they learn in each area. Everyone conducts in-service training workshops for staff and parents or who teaches early childhood education courses will find the video an indispensable tool for explainin appropriate practice.


Needs and Capacity Assessment Strategies for Health Education and Health Promotion - BOOK ALONE

Needs and Capacity Assessment Strategies for Health Education and Health Promotion - BOOK ALONE

Author: Gary Gilmore

Publisher: Jones & Bartlett Publishers

Published: 2011-08-18

Total Pages: 377

ISBN-13: 144960210X

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Needs and Capacity Assessment Strategies for Health Education and Health Promotion, Fourth Edition provides practitioners with a handbook that can be used in the classroom and in the field. It focuses on realistic needs and capacity assessment strategies with considerations for preparation, implementation, and incorporation of findings into the planning process. It also provides an overview of settings, specific target audiences, approaches to assessing needs, and recommendations for addressing problems encountered along the way. The Fourth Edition continues to be reader friendly and worthwhile in terms of practical recommendations. The twelve chapters are realistic process discussions with mini-examples at the end based on the authors’ experiences and those of others in the field. Case studies provide insight into various combinations of strategies used in a variety of settings. Two special articles at the end of the book provide further insight regarding community risk estimation and the use of metaphors to gain a better understanding of the perceived needs and capacities that are assessed.


Assessment and Teaching of 21st Century Skills

Assessment and Teaching of 21st Century Skills

Author: Patrick Griffin

Publisher: Springer

Published: 2014-10-21

Total Pages: 314

ISBN-13: 9401793956

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This second volume of papers from the ATC21STM project deals with the development of an assessment and teaching system of 21st century skills. Readers are guided through a detailed description of the methods used in this process. The first volume was published by Springer in 2012 (Griffin, P., McGaw, B. & Care, E., Eds., Assessment and Teaching of 21st Century Skills, Dordrecht: Springer). The major elements of this new volume are the identification and description of two 21st century skills that are amenable to teaching and learning: collaborative problem solving, and learning in digital networks. Features of the skills that need to be mirrored in their assessment are identified so that they can be reflected in assessment tasks. The tasks are formulated so that reporting of student performance can guide implementation in the classroom for use in teaching and learning. How simple tasks can act as platforms for development of 21st century skills is demonstrated, with the concurrent technical infrastructure required for its support. How countries with different languages and cultures participated and contributed to the development process is described. The psychometric qualities of the online tasks developed are reported, in the context of the robustness of the automated scoring processes. Finally, technical and educational issues to be resolved in global projects of this nature are outlined.