Antecedents and Consequences of Internal Branding in Organizations in Indian Services Sector
Antecedents and Consequences of Internal Branding in Organizations in Indian Services Sector

Author: Asha Binu Raj

Publisher:

Published: 2015

Total Pages: 30

ISBN-13:

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Internal branding has a positive impact on attitudinal and behavioural aspects of employees. The effectiveness of internal branding depends on an understanding of the internal as well as the external environment of the organization. Organizations can build a strong employee brand image by focussing on Value based and Strategic Management, Autonomy, Employee Well-Being and Functional Benefits for the employees. Employee Commitment, Person-Organization Fit, Employee Engagement, Organizational Citizenship Behaviour, Brand Driven Culture, Employee based Brand Equity, and Talent Acquisition are seen as positive outcomes of employee's understanding of brand values through a strong internal branding process. The present descriptive and empirical study has identified the factors of internal branding which contribute to the overall employment experience and create and retain a strong employer brand. A sample size of 443 respondents across four different services sector in India was selected through stratified random sampling method. Self -designed and validated structured questionnaires were used to collect data. Empirical analysis of the study shows how organizations can create a strong employee brand image by focusing on various antecedents of brand creation. The major findings of the study include identification of seven factors which act as antecedents of internal branding and five significant factors which act as the consequences of internal branding practices. This study proposes an empirically tested integrated framework for internal branding based on its antecedents and consequences and helps organizations to identify the factors of internal branding which they need to emphasize upon to measure the effectiveness of their brand building process.

Antecedents and Outcomes of Employee-Based Brand Equity
Antecedents and Outcomes of Employee-Based Brand Equity

Author: Bari, Muhammad Waseem

Publisher: IGI Global

Published: 2022-06-17

Total Pages: 316

ISBN-13: 166843623X

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Branding and human capital are considered a firm’s most important assets, and the development of these intangible assets is a particularly challenging and important management task for human resource managers and marketers. Employee-based brand equity is a key advantage for the organization and an important part of the brand-based evaluation. To develop an effective and strong employee-based brand equity, firms need to focus on the perceptions of employees and promote positive attitudes about affiliation with the firm. Antecedents and Outcomes of Employee-Based Brand Equity explores the antecedents and consequences of employee-based brand equity from different perspectives and different artifacts of employee-based brand equity. This book highlights the importance of brand equity from a human resource management perspective. It further highlights the ways in which brand equity can be fruitful in understanding and learning different theories and concepts with the interaction of different industries and culture. Covering topics such as employee retention, psychological capital, and brand experience, this premier reference source is an indispensable resource for corporate offices, human resource managers, business leaders and managers, governmental organizations, marketing professionals, customer service professionals, libraries, students and educators of higher education, researchers, and academicians.

Doing Business in Emerging Markets
Doing Business in Emerging Markets

Author: Sudhir Rana

Publisher: Taylor & Francis

Published: 2021-09-27

Total Pages: 163

ISBN-13: 1000434958

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This volume presents a comprehensive analysis of the business, financial and economic aspects of emerging markets. Using case studies from India, Turkey, Bangladesh and Africa, it discusses themes such as megaprojects, infrastructure and sustainability; cross-border mergers and acquisitions; a new paradigm for educational markets; exports competitiveness; work engagement in service sector; mobile banking and crowdfunding; and venture capital flow into emerging economies, to focus on the trade, foreign investment, financial, and social progress of these economies. The chapters review the current state, learnings, changing scenarios, business practices, and financial and economic perspectives across emerging markets while examining progression, challenges and the way forward. With its rigorous approach and topical content, this book will be useful to scholars and researchers of management studies, business management, financial management, business economics, international business, finance and marketing, development studies and economics. It will also interest policymakers and practitioners in the field.

Researching Marketing Decisions
Researching Marketing Decisions

Author: Ritu Mehta

Publisher: Taylor & Francis

Published: 2019-05-22

Total Pages: 236

ISBN-13: 0429515456

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This book looks at customer value creation through marketing decisions and analyses the critical phases of theoretical and methodological advancements in solving certain problems and customer-centric issues that firms face. The chapters highlight how theories have been borrowed from sociology, psychology and economics to understand phenomena such as customer preferences and decision-making, and how operations research and statistical tools have been applied to take optimal decisions on marketing-related issues such as channel management and pricing. The volume covers an array of topics including marketing orientation, consumer behaviour, and marketing mix comprising the elements of product, price, promotion and place. The articles offer both methodological and theoretical contributions, and also discuss some key results of implementation of marketing strategies by various firms. This book will be of interest to researchers and students of marketing, consumer behaviour, business management, economics, finance, international marketing, services marketing and international business.

Innovations in Services Marketing and Management: Strategies for Emerging Economies
Innovations in Services Marketing and Management: Strategies for Emerging Economies

Author: Goyal, Anita

Publisher: IGI Global

Published: 2013-10-31

Total Pages: 410

ISBN-13: 1466646721

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Modern corporations face a variety of challenges and opportunities in the field of sustainable development. Properly managing assets and maintaining effective relationships with customers are crucial considerations in successful businesses. Innovations in Services Marketing and Management: Strategies for Emerging Economies presents insights into marketing strategies and tactical perspectives in both large and small enterprises. The chapters in this book explore case studies, contemporary research, and theoretical frameworks in effective business management, providing students, academicians, researchers, and managers with the resources and insight necessary to identify key trends in emerging economies and build the next generation of innovative services.

Human Resource Management and Internal Marketing
Human Resource Management and Internal Marketing

Author: Teena Mishra

Publisher: Taylor & Francis

Published: 2022-12-30

Total Pages: 184

ISBN-13: 1000826929

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This book explains various key concepts of internal marketing and its relation to human resource management, commitment, service quality, market orientation, etc. Various human resource models are insufficient to define internal marketing. Therefore there is a need to focus on the models and key concepts of human resource management and internal marketing and in what way they contribute to organizational success. It involves motivation, internal market research, internal communication, internal segmentation, employee retention, inter-functional coordination, and internal branding. The current need for human resource management is to link human resource management and marketing practices which are called internal marketing. Internal marketing plays an eminent role in organizational success. This book helps students, practitioners, start-ups, and educationists. This is a research monograph that will assist an organization to decide the future of human resource management as well as organizational development. This book is for marketing as well as human resource discipline, as internal marketing is the integration of marketing and human resource management. Due to new technology, globalization, and liberalization market need and demand are also changing, thus it is necessary to understand new trends in the application of human resources. Therefore, it is necessary to motivate and satisfy internal customers and make them market and skill-oriented.

Promotional Strategies and New Service Opportunities in Emerging Economies
Promotional Strategies and New Service Opportunities in Emerging Economies

Author: Nadda, Vipin

Publisher: IGI Global

Published: 2017-01-10

Total Pages: 446

ISBN-13: 1522522077

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Continuous improvements in emerging economies have created more opportunities for industrialization and rapid growth. This not only leads to higher standards in accounting and security regulations, but it increases the overall marketing efficiency. Promotional Strategies and New Service Opportunities in Emerging Economies is a key resource in the field of service marketing and promotions, service innovations, and branding in developing countries. Highlighting multidisciplinary studies on self-service technologies, sustainable consumption, and customer relation management, this publication is an ideal reference source for policy makers, academicians, practitioners, researchers, students, marketers, and government officials actively involved in the services industry.

Internal Marketing
Internal Marketing

Author: Nermin Morsy

Publisher:

Published: 2011

Total Pages:

ISBN-13:

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There is widely acknowledged interest and recognition of the importance of internal marketing as a management approach that provides a systematic framework for managing employees towards a market orientation by aligning external marketing objectives with the internal capabilities of the organization. It is reasonable to expect that the concept has a clear meaning and a related body of empirical findings. However, marketing scholars have not agreed upon a single, common definition of internal marketing. The extant literature on internal marketing contains a variety of interpretations in relation to the domain of internal marketing, its aims and its focus. Therefore, much of the knowledge available is mainly derived from normative work as the proportion of empirical studies remains limited. Internal marketing practice remains limited, probably because of the lack of a proper underlying philosophy as well as the mixed evidence relating to implementation. This study proposes a conceptual framework which seeks to define the domain of the internal marketing concept, together with its' antecedents and consequences. The subject of internal marketing is investigated within the context of tourism as a unique service industry in which there is a high level; of contact between customers and employees and where internal programmes aimed at employees have value to complement external programmes targeted at customers. A qualitative case study of one of the leading travel firms in UK from an employment perspective is used to shed light on the unique culture that underlies internal marketing practices, how internal marketing is practiced in reality, the way in which it affects both internal and external aspects of the organisation The findings highlight the importance of organisational culture and the manner in which culture underpins effective internal marketing within a business context. Internal marketing practices are shown to be vital in building and sustaining a people- and service-orientated culture throughout the organisation. The organisational managerial approach appears to have considerable consequences for an internal marketing programme as well as for the employees' performance which, in turn, will affect customer satisfaction.