42 Rules for Outsourcing Your Call Center
42 Rules for Outsourcing Your Call Center

Author: Geoffrey A. Best

Publisher: Happy About

Published: 2011-09-29

Total Pages: 140

ISBN-13: 1607730693

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Annotation A foundation for anyone considering outsourcing their call center, this volume provides a path for companies outsourcing their first call center with a logical sequence of steps for moving an existing operation to an outsourced organization.

42 Rules for Outsourcing Your Call Center
42 Rules for Outsourcing Your Call Center

Author: Geoffrey A. Best

Publisher: Happy About

Published: 2011-09

Total Pages: 139

ISBN-13: 1607730685

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A foundation for anyone considering outsourcing their call center, this volume provides a path for companies outsourcing their first call center with a logical sequence of steps for moving an existing operation to an outsourced organization.

Model Rules of Professional Conduct
Model Rules of Professional Conduct

Author: American Bar Association. House of Delegates

Publisher: American Bar Association

Published: 2007

Total Pages: 216

ISBN-13: 9781590318737

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The Model Rules of Professional Conduct provides an up-to-date resource for information on legal ethics. Federal, state and local courts in all jurisdictions look to the Rules for guidance in solving lawyer malpractice cases, disciplinary actions, disqualification issues, sanctions questions and much more. In this volume, black-letter Rules of Professional Conduct are followed by numbered Comments that explain each Rule's purpose and provide suggestions for its practical application. The Rules will help you identify proper conduct in a variety of given situations, review those instances where discretionary action is possible, and define the nature of the relationship between you and your clients, colleagues and the courts.

Business Process Outsourcing
Business Process Outsourcing

Author: John K. Halvey

Publisher: John Wiley & Sons

Published: 2007-03-22

Total Pages: 602

ISBN-13: 0470126930

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Many corporations are currently restructuring their business processes in order to become more competitive and cost effective. Once the decision has been made to outsource, a corporation must structure the deal. This book will show them how to request proposals and negotiate and close the agreement--creating the outsourcing strategy.

The Complete Idiot's Guide to Successful Outsourcing
The Complete Idiot's Guide to Successful Outsourcing

Author: Gene Marks

Publisher: Alpha Books

Published: 2005

Total Pages: 356

ISBN-13: 9781592573707

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Nowadays just about anything can be outsourced. From telemarketing to inventory management, collecting receivables to answering the phone, email account hosting to company management, it's all up for grabs. Business owners, managers at mid-level companies, and entrepreneurs who are even thinking about outsourcing some part of the business need The Complete Idiot's Guide to Successful Outsourcing. Included- The historical and global issues of outsourcing that may affect outsourcing decisions Tips on how to determine whether or not to outsource at all Advice on how to decide the costs and benefits of outsourcing Guidance on hiring and managing the outsourced help An explanation of ways to stay within government compliance