3 Minuten Zusammenfassung von Amaze Every Customer Every Time von Shep Hyken
3 Minuten Zusammenfassung von Amaze Every Customer Every Time von Shep Hyken

Author: thimblesofplenty

Publisher: thimblesofplenty

Published: 2015-09-11

Total Pages: 6

ISBN-13:

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Thimblesofplenty ist eine Gruppe von Freunden, die zufällig auch Geschäftsleute und Bücherwürmer sind. Wir wollten zu halten mit den neuesten Geschäfts-Bücher, fand aber Zeit war ein Faktor. So wir haben die Arbeit geteilt und jeder von uns nahm ein Buch und es für die anderen zusammengefasst haben. Wir haben gedacht dass es eine gute Idee wäre, diese Zusammenfassungen mit Ihnen zu teilen. Für einen kleinen Preis und eine 3 Minuten Zeitaufwand unsere Zusammenfassungen bietet Ihnen einige der Weisheit aus dem Buch, einige Denkanstöße und hoffentlich den Anstoß, Zeit machen, das ganze Buch zu lesen!

3 Minute Summary of Amaze Every Customer Every Time by Shep Hyken
3 Minute Summary of Amaze Every Customer Every Time by Shep Hyken

Author: thimblesofplenty

Publisher: thimblesofplenty

Published:

Total Pages: 6

ISBN-13:

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thimblesofplenty is a group of friends who also happen to be business people and avid readers. We wanted to keep up with the latest business books but found that time was a factor. So we divided out the work and each of us took a book and summarised it for the others. We though it might be a great idea to share these summaries with you. For a small price and a 3 minute time investment, our summary gives you some of the wisdom from the book, some food for thought and hopefully the impetus to make some time to read the whole book!

Summary: Amaze Every Customer Every Time
Summary: Amaze Every Customer Every Time

Author: BusinessNews Publishing,

Publisher: Primento

Published: 2014-10-28

Total Pages: 45

ISBN-13: 2511025051

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The must-read summary of Shep Hyken's book: "Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet". This complete summary of the ideas from Shep Hyken's book "Amaze Every Customer Every Time" shows how you have a competitive edge when you amaze your customers every time they deal with you, regardless of the state of the economy or the dynamics of the marketplace in which you operate. In his book, the author explains that there are five elements that are necessary for creating customer experiences that amaze: great leaders, culture, tools, service and community. This summary details each of these elements and provides advice on exactly how to improve them. Added-value of this summary: • Save time • Understand key concepts • Expand your knowledge To learn more, read "Amaze Every Customer Every Time" and discover the key to leaving customers amazed after every interaction.

Amaze Every Customer Every Time
Amaze Every Customer Every Time

Author: Shep Hyken

Publisher: Greenleaf Book Group

Published: 2013-09-03

Total Pages: 249

ISBN-13: 1626340102

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You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business—in any market and any economy. Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top ten customer service brands in America by Businessweek and ranked highest in its industry for customer satisfaction. Through revealing stories from Ace’s over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community. Delivering amazing service requires everyone in your organization to step up and be a leader. It doesn’t take a title. It takes the right set of tools and principles. To help you empower employees at all levels, Shep brings the content to a deeply practical level. His 52 Amazement Tools—like “Ask the extra question” and “Focus on the customer, not the money”—are simple, clear, useful for almost anybody, and supported with compelling research and stories. Between these covers, you will find the tools and tactics you need to transform your company into a seriously customer-focused operation that will amaze every customer every time.

Poems to Learn by Heart
Poems to Learn by Heart

Author: Caroline Kennedy

Publisher: Hyperion

Published: 2013-03-26

Total Pages: 0

ISBN-13: 9781423108054

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For this companion to her New York Times best-selling collection A Family of Poems, Caroline Kennedy has hand-selected more than a hundred of her favorite poems that lend themselves to memorization. Some are joyful. Some are sad. Some are funny and lighthearted. Many offer layers of meaning that reveal themselves only after the poem has been studied so closely as to be learned by heart. In issuing the challenge to memorize great poetry, Caroline Kennedy invites us to a deeply enriching experience. For as she reminds us, “If we learn poems by heart, not only do we have their wisdom to draw on, we also gain confidence, knowledge and understanding that no one can take away.” Illustrated with gorgeous, original watercolor paintings by award-winning artist Jon J Muth , this is truly a book for all ages, and one that families will share again and again. Caroline’s thoughtful introductions shed light on the many ways we can appreciate poetry, and the special tradition of memorizing and reciting poetry that she celebrates within her own family.

The Remarkable Farkle McBride
The Remarkable Farkle McBride

Author: John Lithgow

Publisher: Simon and Schuster

Published: 2011-09-20

Total Pages: 40

ISBN-13: 144244245X

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In his first book, actor and musician John Lithgow introduces a memorable character, a fickle yet lovable child prodigy who brings the sounds and rhythms of an orchestra to sprawling visual life. With a double gatefold showing the entire orchestra, this is the ultimate book for the music lover in all of us.

America's Best Breakfasts
America's Best Breakfasts

Author: Lee Brian Schrager

Publisher: Clarkson Potter

Published: 2016-04-05

Total Pages: 242

ISBN-13: 055344722X

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Rise and dine! If there’s one meal of the day to get passionate about—no matter where you’re from in this great land—it’s breakfast with all the fixings. Featuring down-home diners, iconic establishments, and the newest local hot spots, America’s Best Breakfasts is a celebration of two of this nation’s honored traditions: hitting the open road and enjoying an endless variety of breakfasts. Even without a road trip, you can re-create favorites that will satisfy any time of day, including: - Shrimp and Grits, Hominy Grill, Charleston - Croque Monsieur Sandwiches, Tartine, San Francisco - Kimchi Pancakes, Sunshine Tavern, Portland - Filipino Steak with Garlic Fried Rice, Uncle Mike’s, Chicago - Cannoli French Toast, Café Lift, Philadelphia - Brioche Cinnamon Buns, Honey Bee, Oxford - Morning Glory Muffins, Panther Coffee, Miami

Data Warehouse Management Handbook
Data Warehouse Management Handbook

Author: Richard J. Kachur

Publisher: Prentice Hall Trade

Published: 2000

Total Pages: 376

ISBN-13:

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This complete hands-on guide is for the information systems manager whose company is applying data warehouse management within the IS environment and includes how to understand data warehousing and how to incorporate this technology into the company's business operations. Tells how to define a business case, develop an architectural framework, strategize policy that will generate high return on investment and more.

Sales Force Automation Using Web Technologies
Sales Force Automation Using Web Technologies

Author: Navtej (Kay) Khandpur

Publisher: Wiley

Published: 1997-11-03

Total Pages: 448

ISBN-13: 9780471191148

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A complete guide to planning, implementing, and managing Web-based sales force automation systems Companies all over the world have discovered that the use of Web-based technologies can dramatically contribute to the effectiveness and efficiency of their sales force, and at the same time increase customer satisfaction. Yet, until now, there has not been one comprehensive guide for sales managers, Webmasters, and IT managers to get the sales process and technical know-how they need to successfully integrate automation technologies into their organizations' business processes. In this book, authors Kay Khandpur and Jasmine Wevers take you step-by-step through such key functions of the sales process as lead generation and qualification, sales calls, and customer relationship management, and demonstrate how each function can be automated using Web technologies. They present a comprehensive framework for planning and implementing SFA projects, and they review in depth some commercially available tools and technologies used in SFA, including a marketing encyclopedia system, a sales configuration system, a sales reporting system, and an entire sales force automation solution. The CD-ROM includes: * HTML templates for key sales activities such as lead generation, lead qualification, sales configuration, and more * A template for a Request for Proposal for sales force automation tools * SFA product information and demonstration software from leading vendors Visit our Web site at www.wiley.com/compbooks/