Trauma Informed Behaviour Support

Trauma Informed Behaviour Support

Author: EdD Kay Ayre

Publisher:

Published: 2021-08-25

Total Pages: 348

ISBN-13: 9780648769835

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This book is a practical guide to developing resilient learners by equipping educators with trauma informed practices and behaviour support strategies.


If It Wasn't for the Customers I'd Really Like This Job

If It Wasn't for the Customers I'd Really Like This Job

Author: Robert Bacal

Publisher: Bacal & Associates

Published: 2011-02-28

Total Pages: 191

ISBN-13: 1452803803

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Bacal provides a practical guide to dealing with nasty, hostile, angry, and even abusive customers. He gives you the skills and confidence to deal with the most troublesome of customers.


Relationship Marketing and Customer Relationship Management

Relationship Marketing and Customer Relationship Management

Author: Annekie Brink

Publisher: Juta and Company Ltd

Published: 2008

Total Pages: 228

ISBN-13: 9780702177392

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Presenting a dramatic shift in the way marketing is viewed and how its value is determined, this diverse resource focuses on the retention of customers through excellent customer service. Attending to the “4 Ps” of marketing, the guidebook addresses the ways in which a marketer can make decisions with the customer’s perspective as the priority. With strategies both for one-to-one marketing and for mass customization, this critical handbook offers information for today’s ever-adapting business environment.


Don't Mom Alone

Don't Mom Alone

Author: Heather MacFadyen

Publisher: Revell

Published: 2021-10-12

Total Pages: 208

ISBN-13: 1493431978

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Being a good mom isn't about doing everything right to create a set of perfect trophy children--though every mom has felt the pressure to do just that and to do it all on her own. To ask for help feels like defeat. Yet when we try to do it all by our own strength, we end up depleted, lonely, and ineffective. Heather MacFadyen wants you to know that you are not meant to go it alone. Sharing her most vulnerable, hard mom moments, she shows how moms can be empowered by God, supported by others, and connected with their children. With encouragement and insight, she helps you foster the key relationships you need to be the mom you want to be. Whether you work or stay home, whether you have teenagers or babes in arms, you'll find here a compassionate friend who wants the best--not just for your kids but for you.


Widen the Window

Widen the Window

Author: Elizabeth A. Stanley, PhD

Publisher: Penguin

Published: 2019-09-24

Total Pages: 498

ISBN-13: 0735216592

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"I don't think I've ever read a book that paints such a complex and accurate landscape of what it is like to live with the legacy of trauma as this book does, while offering a comprehensive approach to healing." --from the foreword by Bessel van der Kolk A pioneering researcher gives us a new understanding of stress and trauma, as well as the tools to heal and thrive Stress is our internal response to an experience that our brain perceives as threatening or challenging. Trauma is our response to an experience in which we feel powerless or lacking agency. Until now, researchers have treated these conditions as different, but they actually lie along a continuum. Dr. Elizabeth Stanley explains the significance of this continuum, how it affects our resilience in the face of challenge, and why an event that's stressful for one person can be traumatizing for another. This groundbreaking book examines the cultural norms that impede resilience in America, especially our collective tendency to disconnect stress from its potentially extreme consequences and override our need to recover. It explains the science of how to direct our attention to perform under stress and recover from trauma. With training, we can access agency, even in extreme-stress environments. In fact, any maladaptive behavior or response conditioned through stress or trauma can, with intentionality and understanding, be reconditioned and healed. The key is to use strategies that access not just the thinking brain but also the survival brain. By directing our attention in particular ways, we can widen the window within which our thinking brain and survival brain work together cooperatively. When we use awareness to regulate our biology this way, we can access our best, uniquely human qualities: our compassion, courage, curiosity, creativity, and connection with others. By building our resilience, we can train ourselves to make wise decisions and access choice--even during times of incredible stress, uncertainty, and change. With stories from men and women Dr. Stanley has trained in settings as varied as military bases, healthcare facilities, and Capitol Hill, as well as her own striking experiences with stress and trauma, she gives readers hands-on strategies they can use themselves, whether they want to perform under pressure or heal from traumatic experience, while at the same time pointing our understanding in a new direction.


The Grid

The Grid

Author: Matt Watkinson

Publisher: Random House

Published: 2017-08-24

Total Pages: 286

ISBN-13: 1473537851

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____________________ This ground-breaking book from award-winning author MATT WATKINSON reveals the fundamental, inseparable elements behind the success of every business. The Grid provides the mental scaffolding to help you: · Evaluate and refine product and service ideas · Reduce risk by considering the broader impact of strategic decisions · Identify the root causes of business challenges · Anticipate the impact of changes in the market and turn them to your advantage · Collaborate more effectively across teams Combining practical guidance with real-world examples, The Grid will bring clarity and confidence to your business decision-making. ____________________ 'The Grid provides you with a simple way to look at the complex system which is your business. With the possible exception of Warren Buffett, everyone needs to read this book.' RORY SUTHERLAND, VICE CHAIRMAN, OGILVY GROUP 'The Grid provides a systematic framework for looking at virtually all the critical aspects of your business, and maybe more valuable, at how each affects the others. It'll be a rare reader who doesn't come away with fresh, useful insights into his or her enterprise.' WALTER KEICHEL III, author of The Lords of Strategy 'Matt Watkinson distils strategic know-how into nine ingenious perspectives and, with the use of clever examples, shows us how to apply this technique of thinking to any business problem or market opportunity. An extraordinarily powerful book.' DR JULES GODDARD, author of Uncommon Sense, Common Nonsense 'The Grid presents a unique, joined up approach to decision-making, revealing both the holistic nature of business and all the key elements a business must consider. I can safely say that if you only read one business book in your life it should be The Grid.' PHILIP ROWLEY, Chief Finance Officer, Sony Pictures Entertainment


Mechanical Tolerance Stackup and Analysis

Mechanical Tolerance Stackup and Analysis

Author: Bryan R. Fischer

Publisher: CRC Press

Published: 2004-06-22

Total Pages: 398

ISBN-13: 0203021193

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Written by one of the foremost authorities in the field, Mechanical Tolerance Stackup and Analysis presents proven and easy-to-use methods for determining whether selected dimensioning and tolerancing schemes will yield functional parts and assemblies and the most practical procedure to communicate the results. Using a variety of examples and real-


The Zones of Regulation

The Zones of Regulation

Author: Leah M. Kuypers

Publisher:

Published: 2011

Total Pages: 188

ISBN-13: 9780982523162

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"... a curriculum geared toward helping students gain skills in consciously regulating their actions, which in turn leads to increased control and problem solving abilities. Using a cognitive behavior approach, the curriculum's learning activities are designed to help students recognize when they are in different states called "zones," with each of four zones represented by a different color. In the activities, students also learn how to use strategies or tools to stay in a zone or move from one to another. Students explore calming techniques, cognitive strategies, and sensory supports so they will have a toolbox of methods to use to move between zones. To deepen students' understanding of how to self-regulate, the lessons set out to teach students these skills: how to read others' facial expressions and recognize a broader range of emotions, perspective about how others see and react to their behavior, insight into events that trigger their less regulated states, and when and how to use tools and problem solving skills. The curriculum's learning activities are presented in 18 lessons. To reinforce the concepts being taught, each lesson includes probing questions to discuss and instructions for one or more learning activities. Many lessons offer extension activities and ways to adapt the activity for individual student needs. The curriculum also includes worksheets, other handouts, and visuals to display and share. These can be photocopied from this book or printed from the accompanying CD."--Publisher's website.


Fundamentals of Ecology

Fundamentals of Ecology

Author: Agarwal S. K.

Publisher: APH Publishing

Published: 2008

Total Pages: 468

ISBN-13: 9788131303429

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The Fundamentals of ecology has all the characteristics of scientific explanation. It provides advanced students an insight into the rich and varied investigations on the modern concepts with particular reference to the Indian sub-continent. It is hoped that this attempt will shed some light on the expanding horizons, serious controversy and major concepts by opposing schools of thought and stimulate others to clarify the subject further.


The Influence of Culture and Personality on Customer Satisfaction

The Influence of Culture and Personality on Customer Satisfaction

Author: Franziska Krüger

Publisher: Springer

Published: 2016-02-23

Total Pages: 221

ISBN-13: 3658125578

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Franziska Krüger presents two quantitative cross-cultural studies that examine the generalizability of the Zone of Tolerance and the Confirmation/Disconfirmation-Paradigm across countries. She investigates the potential influence of Hofstede's cultural dimensions and the Big Five personality traits on the models' variables. As a result, the studies confirm that both models can be used to explain customer satisfaction and its determinants across national borders and cultures.