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Author: Siva Chippada
Publisher: Siva Chippada
Published: 2014-04-19
Total Pages: 247
ISBN-13: 9810798261
DOWNLOAD EBOOKThis is a book of opportunity to lead a new life with confidence and motivation. This is a book of secrets, facts, basic, principles, policies and strategies to lead a mature life and to full fill your satisfaction.
Author: Craig Cochran
Publisher: Paton Professional
Published: 2003
Total Pages: 121
ISBN-13: 0971323143
DOWNLOAD EBOOKCustomer satisfaction is the single most important issue affecting organizational survival. Despite this fact, most companies have no clue what their customers really think. They operate in a state of ignorant bliss, believing that if their customers were anything less than 100-percent satisfied they'd hear about it. Then they are shocked when their customer base erodes and their existence is threatened. The key to competitive advantage is proactively gauging customer perceptions and aggressively acting on the findings. The techniques for doing this don't have to be difficult, they just have to be timely and effective. This book explores a range of practical techniques for probing your customers' true level of satisfaction. Tools and specific instructions for use are described in detail, enabling the organization to get started immediately. The tools range from very basic to highly sophisticated, providing a path for organizations to follow as they progressively become more familiar with the unique drivers of customer satisfaction. This is the perfect reference for organizations that want to continually improve and outpace their competition. Contents What is Customer Satisfaction? Call Reports Field Reports Comment Cards Complaint Systems Quantitative Customer Surveys In Conclusion
Author: Claes Fornell
Publisher: Palgrave MacMillan
Published: 2007-11-27
Total Pages: 264
ISBN-13:
DOWNLOAD EBOOKA leading expert redefines customer service for the twenty-first century
Author: Jeffrey H. Gitomer
Publisher: Bard Press (TX)
Published: 1998
Total Pages: 330
ISBN-13:
DOWNLOAD EBOOKA nationally syndicated columnist and sales trainer shows how to convert "satisfied" customers into "loyal" customers. Includes real-world techniques, helpful checklists, inspiring stories, and thought-provoking self-tests.
Author: Nicholas Lore
Publisher: Simon and Schuster
Published:
Total Pages: 450
ISBN-13: 1451608322
DOWNLOAD EBOOKAuthor: Jeff Mar
Publisher: Packt Publishing Ltd
Published: 2024-05-31
Total Pages: 171
ISBN-13: 183546677X
DOWNLOAD EBOOKExplore strategies, methods, critical skills that top CSMs exhibit in delivering well-designed, proactive customer success services, fostering lasting customer relationships and sowing the seeds for advocacy Key Features Master the art of driving measurable customer value, a cornerstone of business success Explore techniques to ensure your work is relevant, stimulating, and aligns with the evolving needs of your customers and business Ratchet up your understanding of building and operating dynamic and resilient CS organizations Purchase of the print or Kindle book includes a free PDF eBook Book DescriptionThe rapidly evolving customer success landscape has left many Customer Success Managers (CSMs) struggling to keep pace with the complexities of this dynamic role. This Customer Success book bridges the gap by providing a comprehensive framework for mastering the essential skills required to excel. You’ll find out why the Customer Success function is indispensable today and gain expert insights into account segmentation, financial tiering, ideal customer profiles, and the complexity of customer engagement process design. You’ll then delve into playbook development, where you’ll find practical guidance for CSMs and Customer Success Operations Managers who want to improve their ability to drive desired business outcomes. Through insightful case studies, the authors illustrate their own experience of successful Customer Success implementation, showing you what it takes to exceed customer expectations with well-designed, proactive services. The journey doesn’t end there—it extends to highlighting the resilience required to build and operate successful Customer Success organizations. By the end of this guide, you’ll be equipped with the tactics and mindset necessary to stand out as a world-class Customer Success leader in your organization, driving growth at every turn.What you will learn Drive higher customer retention and expansion rates with a customer-centric strategy Understand the essential role of measurement in achieving service delivery excellence Recognize the importance of the human dimension in vendor-customer relationships in the age of AI Refine engagement models by incorporating observations of customer behavior Discover techniques for creating ideal customer profiles Leverage technology to boost business relevance of CSMs Identify how to drive successful customer outcomes through collaboration Who this book is for This book is for aspiring and established Customer Success professionals who want to learn how to develop and refine service delivery in customer engagements. Professionals embarking on a journey to excellence will be able to master the evolving business landscape of Customer Success and foster relationships with other internal organizations and external partners. A foundational understanding of business basics, typical B2B structures, and Customer Success concepts is necessary to get started. Intermediate to advanced customer engagement skills from customer-facing roles will prove useful.
Author: Arlene S. Hirsch
Publisher:
Published: 1996
Total Pages: 296
ISBN-13:
DOWNLOAD EBOOKDown-to-earth survival manual for today's unhappy, disillusioned worker.
Author: Chuck Solomon
Publisher: Start Contractor Business
Published: 2009-12-03
Total Pages: 140
ISBN-13: 1448633524
DOWNLOAD EBOOKInformative guide to help start and grow your handyman business or home improvement contracting company. Includes access to 65 business forms and templates customizable to your business. Learn more at www.BuildHandymanBusiness.com
Author: Gaddiel R. Ackah
Publisher: Page Publishing Inc
Published: 2021-07-15
Total Pages: 122
ISBN-13: 1662425392
DOWNLOAD EBOOKConclusion. When moments pass in our lives and we realize that our lives mismatch the life we imagined in our past, its better we change our current choices, decisions, and dreams so that we can enjoy better life in future because everything you are doing now reflects your life in the future. We reap what we sow. Successful life is never a mere hoping and wishing, but it’s about active doing, active determination, and active becoming by sowing meaningful big dreams and investments today to get meaningful life tomorrow. Becoming successful is not limited to age, location or education. It is only limited to ‘I won’t’. Success depends on principles and positive use of your brain. The human brain including yours are the storehouse of all the magic we need to heal all the wounds of unsuccessful lives in our world. Just change your altitude and take first step to begin something now and you will enjoy success as J. K. Rowling said “We do not need magic to transform our world. We carry all of the powers we need inside ourselves already”. It’s never too late, too young or too old to begin planning your future from now and get started all over by dreaming newer goals and possibilities today for a better future. Officer Ackah, using practical examples, prompts readers that the great technological and infrastructural advancements and positions in the United States and elsewhere did not magically fall from the sky, but they were created by the positive application of the minds of ordinary people like you. This book helps you to change your altitudes, thinking and get started to create unimaginable successes, advancements and positions in our world to place you on top, and you will become the topic of remembrance. Officer Ackah, speaking from personal experiences of victory and success from both the civilian and military points, has provided the positive, passionate, practical and possible principles to arouse your appetite for creating unbelievable successes to change your life exceptionally and to effect inimitably the transformation of our world. Gaddiel R Ackah is encouraging readers in finding freedom in their lives to overcome the three mistakes that block successful living; fear to identify one’s purposes in life, ignorant of how powerful their brain can work to change things and the misunderstanding of creating desirable successes. He prompts that you are not living to tiptoe and die but to achieve your dreams by your positive and courageous daily choices and investments. When life is not okay, but you are struggling in life, this book is for you to reexamine and change your goal, job title, and social status. 2 2
Author: James Clear
Publisher: Penguin
Published: 2018-10-16
Total Pages: 321
ISBN-13: 0735211299
DOWNLOAD EBOOKThe #1 New York Times bestseller. Over 20 million copies sold! Translated into 60+ languages! Tiny Changes, Remarkable Results No matter your goals, Atomic Habits offers a proven framework for improving--every day. James Clear, one of the world's leading experts on habit formation, reveals practical strategies that will teach you exactly how to form good habits, break bad ones, and master the tiny behaviors that lead to remarkable results. If you're having trouble changing your habits, the problem isn't you. The problem is your system. Bad habits repeat themselves again and again not because you don't want to change, but because you have the wrong system for change. You do not rise to the level of your goals. You fall to the level of your systems. Here, you'll get a proven system that can take you to new heights. Clear is known for his ability to distill complex topics into simple behaviors that can be easily applied to daily life and work. Here, he draws on the most proven ideas from biology, psychology, and neuroscience to create an easy-to-understand guide for making good habits inevitable and bad habits impossible. Along the way, readers will be inspired and entertained with true stories from Olympic gold medalists, award-winning artists, business leaders, life-saving physicians, and star comedians who have used the science of small habits to master their craft and vault to the top of their field. Learn how to: make time for new habits (even when life gets crazy); overcome a lack of motivation and willpower; design your environment to make success easier; get back on track when you fall off course; ...and much more. Atomic Habits will reshape the way you think about progress and success, and give you the tools and strategies you need to transform your habits--whether you are a team looking to win a championship, an organization hoping to redefine an industry, or simply an individual who wishes to quit smoking, lose weight, reduce stress, or achieve any other goal.
