You Make the Call - Healthcare's Mandate for Post-Discharge Follow Up

You Make the Call - Healthcare's Mandate for Post-Discharge Follow Up

Author: Kristin Baird

Publisher: eBookIt.com

Published: 2013-02

Total Pages: 72

ISBN-13: 1456608517

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Every day, thousands of people are discharged from hospitals. While relieved to be going home, they are often frightened and insecure about caring for themselves at home. How the hospital manages follow up can make a world of difference in spotting adverse reactions, quelling fears, and providing appropriate direction. Adverse conditions can lead to costly readmissions that hurt the bottom line and dissatisfied consumers who can hurt the hospital's reputation. You Make the Call presents a solid case for a post-discharge call system to improve clinical outcomes and improve the patient experience. This book provides the rationale and key steps for launching a post-discharge follow-up call process. Kristin Baird offers case examples, models, and tools to help you evaluate the need for follow-up calls as well as tools for integrating them into a comprehensive care plan. An award-winning author and consultant, Baird's expertise stems from over 30 years as a nurse, executive, and consultant. Her passion for the patient experience has set her career path and is a driving force behind this book. Are you doing post-discharge follow up? Does it make sense for your organization? Should you devote resources to post-discharge calls? Read Baird's book and then you make the call.


Minimizing Inpatient Readmissions Through the Use of Discharge Phone Calls

Minimizing Inpatient Readmissions Through the Use of Discharge Phone Calls

Author: Vilaylack Sydara

Publisher:

Published: 2015

Total Pages:

ISBN-13:

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Discharge phone call is a new approach that many hospitals are utilizing to ensure a patient's safe transition home. A study showed that 65 percent of patients said, during hospitalization, no one discussed about managing their care at home (Clark et al., 2005). Hospital reimbursements are based on performance measures for patient satisfaction, as well as 30-day readmission rates, hospitals are seeking alternatives to improve the patient experience and prevent readmissions (D'Amore et al., 2011). Discharge phone call provides an opportunity for the patient to ask questions, while allowing healthcare providers to assess the patient's understanding of the discharge instructions. We piloted the discharge phone call on the surgical unit. The targeted population were those anticipating to be discharge home with a urinary catheter. Nurses were provided with two inservices and a discharge checklist to review key teaching points for patients going home with urinary catheter/ leg bag. Over 50 percent of nurses attended the inservices. A poster board was created highlighting 10 easy steps to follow when teaching patients anticipating discharge with a catheter. Follow up phone calls were made within 48hrs after discharge to ensure quality teaching and that all concerns were answered. Post inservices, nurses were more comfortable and confident with educating and discharging patient with a urinary catheter. During the piloted period, results from the discharge phone calls showed that patients did not have any signs and symptoms of infection but instead other concerns were found and addressed on a as needed basis. Discharge phone call is still new and needs further research


The CMS Hospital Conditions of Participation and Interpretive Guidelines

The CMS Hospital Conditions of Participation and Interpretive Guidelines

Author:

Publisher:

Published: 2017-11-27

Total Pages: 546

ISBN-13: 9781683086857

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In addition to reprinting the PDF of the CMS CoPs and Interpretive Guidelines, we include key Survey and Certification memos that CMS has issued to announced changes to the emergency preparedness final rule, fire and smoke door annual testing requirements, survey team composition and investigation of complaints, infection control screenings, and legionella risk reduction.


Facilitating Patient Understanding of Discharge Instructions

Facilitating Patient Understanding of Discharge Instructions

Author: Institute of Medicine

Publisher: National Academies Press

Published: 2014-12-01

Total Pages: 108

ISBN-13: 0309307414

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The Roundtable on Health Literacy brings together leaders from academia, industry, government, foundations, and associations and representatives of patient and consumer interests who work to improve health literacy. To achieve its mission, the roundtable discusses challenges facing health literacy practice and research and identifies approaches to promote health literacy through mechanisms and partnerships in both the public and private sectors. To explore the aspects of health literacy that impact the ability of patients to understand and follow discharge instructions and to learn from examples of how discharge instructions can be written to improve patient understanding of-and hence compliance with-discharge instructions, the Roundtable on Health Literacy held a public workshop. The workshop featured presentations and discussions that examined the implications of health literacy for discharge instructions for both ambulatory and inpatient facilities. Facilitating Patient Understanding of Discharge Instructions summarizes the presentations and discussions of the workshop. This report gives an overview of the impact of discharge instructions on outcomes, and discusses the specifics of inpatient discharge summaries and outpatient after-visit summaries. The report also contains case studies illustrating different approaches to improving discharge instructions.


Fundamentals of Nursing - E-Book

Fundamentals of Nursing - E-Book

Author: Patricia A. Potter

Publisher: Elsevier Health Sciences

Published: 2016-02-02

Total Pages: 1392

ISBN-13: 0323399916

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It’s your complete guide to nursing — from basic concepts to essential skills! Fundamentals of Nursing, 9th Edition prepares you to succeed as a nurse by providing a solid foundation in critical thinking, evidence-based practice, nursing theory, and safe clinical care in all settings. With illustrated, step-by-step guidelines, this book makes it easy to learn important skills and procedures. Care plans are presented within a nursing process framework, and case studies show how to apply concepts to nursing practice. From an expert author team led by Patricia Potter and Anne Griffin Perry, this bestselling nursing textbook helps you develop the understanding and clinical reasoning you need to provide excellent patient care. 51 skills demonstrations provide illustrated, step-by-step instructions for safe nursing care — and include rationales for each step. 29 procedural guidelines provide streamlined, step-by-step instructions for performing basic skills. UNIQUE! Critical Thinking Models in each clinical chapter show how to apply the nursing process and critical thinking to achieve successful clinical outcomes. Evidence-Based Practice chapter shows how nursing research helps in determining best practices. UNIQUE! Caring for the Cancer Survivor chapter prepares nurses to care for cancer patients who may still face physical and emotional issues. Case studies include unique clinical application questions and exercises, allowing you to practice using care plans and concept maps. The 5-step nursing process provides a consistent framework for care, and is demonstrated in more than 20 care plans. 15 review questions in every chapter test your retention of key concepts, with answers available in the book and on the Evolve companion website. Practical study tools on Evolve include video clips of skills, skills checklists, printable key points, a fluid & electrolytes tutorial, a concept map creator, an audio glossary, and more. UNIQUE! Clear, streamlined writing style makes complex material more approachable. More than 20 concept maps show care planning for clients with multiple nursing diagnoses. Key points and key terms in each chapter summarize important content for more efficient review and study. Unexpected Outcomes and Related Interventions for each skill alert you to potential problems and appropriate nursing actions. Delegation coverage clarifies which tasks can and cannot be delegated. A glossary provides quick access to definitions for all key terms.


Arnold and Boggs's Interpersonal Relationships - E-Book

Arnold and Boggs's Interpersonal Relationships - E-Book

Author: Claire Mallette

Publisher: Elsevier Health Sciences

Published: 2021-11-15

Total Pages: 594

ISBN-13: 0323763677

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Now more than ever, effective communication skills are key for successful patient care and positive outcomes. Arnold and Boggs’s Interpersonal Relationships: Professional Communication Skills for Canadian Nurses helps you develop essential skills for communicating effectively with patients, families, and colleagues in order to achieve treatment goals in health care. Using clear, practical guidelines, it shows how to enhance the nurse-patient relationship through proven communication strategies, as well as principles drawn from nursing, psychology, and related theoretical frameworks. With a uniquely Canadian approach, and a variety of case studies, interactive exercises, and evidence-informed practice studies, this text ensures you learn how to apply theory to real-life practice.


The Impact of a Nurse-driven Evidence-based Discharge Planning Protocol on Organizational Efficiency and Patient Satisfaction in Patients with Cardiac Implants

The Impact of a Nurse-driven Evidence-based Discharge Planning Protocol on Organizational Efficiency and Patient Satisfaction in Patients with Cardiac Implants

Author: Tracey L. King

Publisher:

Published: 2008

Total Pages: 122

ISBN-13:

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Purpose: Healthcare organizations are mandated to improve quality and safety for patients while stressed with shorter lengths of stay, communication lapses between disciplines, and patient throughput issues that impede timely delivery of patient care. Nurses play a prominent role in the safe transition of patients from admission to discharge. Although nurses participate in discharge planning, limited research has addressed the role and outcomes of the registered nurse as a leader in the process. The aim of this study was determine if implementation of a nurse-driven discharge planning protocol for patients undergoing cardiac implant would result in improved organizational efficiencies, higher medication reconciliation rates, and higher patient satisfaction scores. Methods: A two-group posttest experimental design was used to conduct the study. Informed consent was obtained from 53 individuals scheduled for a cardiac implant procedure. Subjects were randomly assigned to either a nurse-driven discharge planning intervention group or a control group. Post procedure, 46 subjects met inclusion criteria with half (n=23) assigned to each group. All subjects received traditional discharge planning services. The morning after the cardiac implant procedure, a specially trained registered nurse assessed subjects in the intervention for discharge readiness. Subjects in the intervention groups were then discharged under protocol orders by the intervention nurse after targeted physical assessment, review of the post procedure chest radiograph, and examination of the cardiac implant device function. The intervention nurse also provided patient education, discharge instructions, and conducted medication reconciliation. The day after discharge the principal investigator conducted a scripted follow-up phone call to answer questions and monitor for post procedure complications. A Hospital Discharge Survey was administered during the subject's follow-up appointment. Results: The majority of subjects were men, Caucasian, insured, and educated at the high school level or higher. Their average age was 73.5±9.8 years. No significant differences between groups were noted for gender, type of insurance, education, or type of cardiac implant (chi-square); or age (t-test). A Mann-Whitney U test (one-tailed) found no significant difference in variable cost per case (p=.437) and actual charges (p=.403) between the intervention and control groups. Significant differences were found between groups for discharge satisfaction (p=.05) and the discharge perception of overall health (p=.02), with those in the intervention group reporting higher scores. Chi square analysis found no significant difference in 30-day readmission rates (p=.520). Using an independent samples t-test, those in the intervention group were discharged earlier (p=.000), had a lower length of stay (p=.005), and had higher rates of reconciled medications (p=.000). The odds of having all medications reconciled were significantly higher in the intervention group (odds ratio, 50.27; 95% CI, 5.62-450.2; p=.000). Discussion/Implications: This is the first study to evaluate the role of the nurse as a clinical leader in patient throughput, discharge planning, and patient safety initiatives. A nurse driven discharge planning protocol resulted in earlier discharge times which can have a dramatic impact on patient throughput. The nurse driven protocol significantly reduced the likelihood of unreconciled medications at discharge and significantly increased patient satisfaction. Follow-up research is needed to determine if a registered nurse can impact organizational efficiency and discharge safety in other patient populations.


Access to Health Care in America

Access to Health Care in America

Author: Institute of Medicine

Publisher: National Academies Press

Published: 1993-02-01

Total Pages: 240

ISBN-13: 0309047420

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Americans are accustomed to anecdotal evidence of the health care crisis. Yet, personal or local stories do not provide a comprehensive nationwide picture of our access to health care. Now, this book offers the long-awaited health equivalent of national economic indicators. This useful volume defines a set of national objectives and identifies indicatorsâ€"measures of utilization and outcomeâ€"that can "sense" when and where problems occur in accessing specific health care services. Using the indicators, the committee presents significant conclusions about the situation today, examining the relationships between access to care and factors such as income, race, ethnic origin, and location. The committee offers recommendations to federal, state, and local agencies for improving data collection and monitoring. This highly readable and well-organized volume will be essential for policymakers, public health officials, insurance companies, hospitals, physicians and nurses, and interested individuals.


Legal Aspects of Health Care Administration

Legal Aspects of Health Care Administration

Author: Pozgar

Publisher: Jones & Bartlett Learning

Published: 2018-03-08

Total Pages: 643

ISBN-13: 1284127176

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This authoritative guide presents a wide range of health care topics in a comprehensible and engaging manner that will carefully guide your students through the complex maze of the legal system. With new case studies and news clippings in each chapter, the 13th edition continues to serve as an ideal introduction to the legal and ethical issues in the healthcare workplace.