With hundreds of ready-to-use model business letters that you can adapt for your own business correspondence! These clear, easy-to-follow sample letters cover the most important type of business correspondence: Proposals and requests for bids or information Claims, complaints, and policy statements Sales and solicitation letters And many more! They'll make your business communications quicker, easier, and more efficient by showing you how to create outstanding letters that get your point across—and get results you want. Effective phrases • Clear terminology • Proper format
The author combines detailed instruction with sound advice and more than 70 model letters that show how to write clear, concise business correspondence. Model letters include formal business announcements, credit applications, inquiry letters, sales letters, and many more. New in this edition are model letters via electronic communication, and pointers for using e-mail appropriately in business contexts.
This book/CD-ROM reference for professionals teaches letter-writing basics and offers style and grammar guidelines, along with some 365 sample letters for sales, marketing, and public relations, vendor and supplier issues, credit and collections, transmittal and confirmation, personnel matters, and every other business situation. Appendices list frequently misused words, punctuation guidelines, abbreviations, and telephone and online grammar hotlines. The CD-ROM contains all of the sample letters from the book, which can be customized for immediate use. Seglin teaches magazine publishing in the graduate department of writing, literature, and publishing at Emerson College. Annotation copyrighted by Book News, Inc., Portland, OR
Updated for the third edition, this guides shows the basic skills in planning a letter; writing and answering complaints; and writing standard letters, personal letters, job applications, letters overseas and problem letters.
This book is the ultimate, single-source guide for writing clear, effective business documents. A comprehensive, easy-to-use reference book packed with valuable information, useful techniques, practical tips and guidelines.
Author Biography: Nana Yaw Oppong has worked in varied private sector organisations in administration and human resource roles, both in Ghana and the UK. He has also taught in higher and further education institutions in Ghana, UK and Germany. His experience from years of producing and managing varied business letters has encouraged him to put together this book as a resource for learners and practitioners. Nana holds PhD in talent management and development from the Leeds Business School, UK after his MBA from the East London Business School, UK and a BA and Diploma in Education from the University of Cape Coast, Ghana. He is currently a senior lecturer in Human Resource Management in the School of Business of the University of Cape Coast, Ghana. He also teaches Industrial Relations; Executive Secretarial Practice; and Organisational Behaviour. His research interests include cross-cultural HRM practices; talent management and development; and indigenous methods of developing employees, with publications covering these areas, and has also shared knowledge in these area through conference presentations in Ghana, Greece, United Kingdom, Germany, Australia and Hong Kong. He is as well a consultant in human resource management and development. Book Description: Writing business letters is one of the few most frequently performed administrative (managerial) duties at our workplaces, as almost every business activity involves letter writings and/or memos. This makes it an important administrative task. Yet, in many English speaking countries, there is not much emphasis on this important subject in business studies curricula. The book is divided into seven sections. Section One considers stationery: the types and sizes of the paper and other stationery items needed to produce various business documents with special emphasis on business letters. This section also considers the appropriate methods of storage, preservation and issues of stationery items. Section Two tackles parts of a letter: the rules regarding their formation and appropriate positioning on paper, while Section Three deals with some writing rules that need to be observed to create professional and effective letters (and other business documents). Section Four takes readers through the formation of the letter, or what goes into the letter to render it effective. It also includes some letter writing habits to avoid. Section Five covers how letters are written with the help of others (subordinates), and considers manuscript writing and dictation management. Sections Six and Seven consider some specimen letters: Section Six deals with specimen letters in the areas of enquiries; orders; complaints; accounts; shipping and forwarding; packaging; and banking. Section Seven considers personnel letters (forming a bulk of the letters), covering job inquiries; advertising jobs; applications; seeking and providing references; making job offers; probation and confirmation; transfers and promotions; grievance and discipline; redundancy management; meetings; separation; request for assistance; reservation and appointment. This section also focuses on some social letters including hospitality, condolences, apology, congratulations, gratitude, and get-well messages. Together, there are 174 specimen letters. The letters come with comments on formation, content, layout, and pitfalls to avoid. The aim of providing the sample letters is for readers to receive some guidance to suit their own purposes, or to use the sample letters as guides to write their own letters.
E-mail and computer keyboards may have replaced dictation and typewriters in the business world, but the importance of clear and effective written communication has never been greater. In her all-new book, business-writing expert Sheryl Lindsell-Roberts offers practical advice on writing messages guaranteed to get results. Drawing on her experience leading writing workshops for Fortune 500 companies, Lindsell-Roberts walks the reader through a variety of letter-writing exercises and shows how a well-crafted message can make any writer stand out in the crowd. Getting from a blank page or screen to a results-oriented message is easy with Lindsell-Roberts's proven Six Step Process. And numerous tips and reminders help make the central point that a successful message should always focus on what the primary reader needs to know. Best of all, Strategic Business Letters and E-mail is designed to save the user time and effort. Specific chapters on such areas as sales and marketing, customer relations, and personal business offer hundreds of sample letters, memos, and e-mail messages that can be used verbatim or with minimal alteration to fit a particular circumstance. Opening this invaluable book is the first step to jump-starting effective business communication.
This book contains all the information about letter writing starting from informal letters to formal letters, from applications to job application letters and from business letters to business email. Those who have any doubt or query about letter writing, must read this book. The book starts from the base level and teaches you all about letter writing. If you want to know about informal letter, formal letter, social correspondence, applications, application letter for job, resume, C.V. business letter/business correspondence or business email, you must read this book.
