A Practical Guide to Dealing with Difficult Stakeholders

A Practical Guide to Dealing with Difficult Stakeholders

Author: Jake Holloway

Publisher: Routledge

Published: 2016-12-19

Total Pages: 155

ISBN-13: 1351962027

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All project stakeholders have different needs, objectives, responsibilities and priorities. For many project managers it is disturbing to realise that, for any number of personal or professional reasons, some of their stakeholders may not be as co-operative and helpful as they expect. It could be a negative and powerful sponsor (the 'Anti-sponsor'), a demotivated team, low-maturity or unrealistic external clients, maliciously compliant gatekeepers and finance teams, or uninterested internal customers. The reality of project management is that stakeholders can be difficult! Jake Holloway, Professor David Bryde and Roger Joby bring their years of project management experience and combine it with research and insight from social psychology to delve into how and why project stakeholders can be difficult. The book describes some of the common stakeholder types - such as Sponsors, the Team, Gatekeepers, Clients and Contractors - and associated unhelpful or difficult behaviour profiles that you will often come across on projects. It then provides practical ideas, techniques and methods that will help the project manager to effectively manage the impact of these stakeholders on the project. As projects get larger and more complicated, the role and influence of stakeholders grows too. A Practical Guide to Dealing with Difficult Stakeholders will provide your project teams with the basis for a more sophisticated and resilient approach to stakeholder management.


Wrestling with Difficult Stakeholders

Wrestling with Difficult Stakeholders

Author:

Publisher:

Published: 2020

Total Pages: 0

ISBN-13: 9781925999495

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Wrestling with Difficult Stakeholders offers practical, validated techniques and insights that all employees - from recent graduates to experienced managers - can apply to master their interactions with a range of difficult stakeholders in their workplaces and in their lives. The ability to deal with difficult stakeholders is essential in interacting with others in our work. It is important to identify the reasons why we experience these stakeholders to be difficult, and to explore how we felt and behaved during these challenging times. By developing an understanding of what happened, and how we responded, we are able to develop helpful strategies to successfully communicate with the difficult stakeholder, manage ourselves, and recover our performance - building our resilience, and maintaining a successful relationship with the stakeholder. In this interactive handbook, you will learn practical strategies for dealing with difficult stakeholders, outraged people, and people demonstrating emotional distress. You can then adjust and improve your approach and responses when faced with difficult stakeholders. Wrestling with Difficult Stakeholders will help you be assured and effective whenever you face difficult stakeholders, outraged people, and people demonstrating emotional distress. Individuals who can manage difficult stakeholders progress more rapidly in their work objectives, and are also more appreciably likely to enjoy their work and family lives.


Coping with Difficult People

Coping with Difficult People

Author: Robert M. Bramson, Ph.D.

Publisher: Dell

Published: 1988-09-01

Total Pages: 242

ISBN-13: 0440202019

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Bosses, friends, family members, they've made your life hell -- until now! Based on fourteen years of research and observation, Dr. Robert Bramson's proven-effective techniques are guaranteed to help you right the balance and take charge of your life. Learn how to: Stand up to anyone -- without fighting. Blunt a sniper's attack. Get a clam to talk. Cut off a Sherman tank at the pass. Manage bulldozers. Get stallers off the dime. Move a complainer into a problem-solving mode. Learn the six basic steps that allow you to cope with just about anyone. Reclaim the power the rightfully belongs to you in any relationship!


The Complete Idiot's Guide to Coping With Difficult People

The Complete Idiot's Guide to Coping With Difficult People

Author: Arlene Uhl

Publisher: Penguin

Published: 2007-05-01

Total Pages: 340

ISBN-13: 1440696942

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Easy ways of dealing with difficult people. Psychotherapist Arlene Matthews Uhl offers the most effective strategies for dealing with difficult people—from strangers and co-workers to friends and family—by characterizing the four major types and revealing specific methods to cope with them in every aspect of life. - Jargon-free, practical advice and strategies—for home and at work. - Unique approach based on behavioral patterns, not simply personality types. - Includes tactics on diffusing tense encounters in any situation. - Features tips for “cutting the cord” when personal relationships become too difficult.


Zen and the Art of Dealing with Difficult People

Zen and the Art of Dealing with Difficult People

Author: Mark Westmoquette

Publisher: Watkins Media Limited

Published: 2021-12-14

Total Pages: 182

ISBN-13: 1786786109

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This is a unique guide to coping with challenging people using practical Zen and mindfulness tools. It helps readers explore their reactions, break free from knee-jerk response patterns and see if these people may in fact prove to be useful teachers in life – troublesome Buddhas. This is a guide to applying the teachings of mindfulness and Zen to the troublesome or challenging people in our lives. Perhaps you can see there’s often a pattern to your behaviour in relation to them and that it often causes pain – perhaps a great deal of pain. The only way we can grow is by facing this pain, acknowledging how we feel and how we’ve reacted, and making an intention or commitment to end this repeating pattern of suffering. In this book, Mark Westmoquette speaks from a place of profound personal experience. A Zen monk, he has endured two life-changing traumas caused by other people: his sexual abuse by his own father; and his stepfather’s death and mother’s very serious injury in a car crash due to the careless driving of an off-duty policeman. He stresses that by bringing awareness and kindness to these relationships, our initial stance of “I can’t stand this person, they need to change” will naturally shift into something much broader and more inclusive. The book makes playful use of Zen koans – apparently nonsensical phrases or stories – to help jar us out of habitual ways of perceiving the world and nudge us toward a new perspective of wisdom and compassion.


How to Deal With Difficult People: Powerful Tactics for Dealing With Difficult People (The Art of Dealing With Difficult People - No More Conflict)

How to Deal With Difficult People: Powerful Tactics for Dealing With Difficult People (The Art of Dealing With Difficult People - No More Conflict)

Author: Joseph Wilson

Publisher: Joseph Wilson

Published: 2021-11-23

Total Pages: 193

ISBN-13:

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Negative people are like a bloodsucking virus. They successfully ruin your day with their negative comments and opinions. Mostly abusive and manipulative, they complain about everything easily blame you for every problem. Toxic people are found in the workplace and even at home, but what if you are in a relationship with this person? What if you have to face them every day? What if they are a significant part of your life? Here is a preview of what you'll get... • Difficult people 101: types and characteristics • How to approach difficult people • How to deal with difficult people at work • Effective strategies of dealing with difficult people • And much, much more... Difficult people are difficult in every sense of the word; it is difficult to get along with them, communicate, work, or even live with them. Difficult people normally range from being mildly irritating to being almost impossible to deal with, and the annoying part is that we all have someone in our life that we can describe as difficult. They can be your family members, friends, workmates, or even spouses.


Dealing with Difficult People

Dealing with Difficult People

Author: Charles J. Keating

Publisher: Paulist Press

Published: 1984

Total Pages: 228

ISBN-13: 9780809125968

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Surveys the various types of personalities and recommends methods for handling conflicts with people at home and at work.


Setting Boundaries® with Difficult People

Setting Boundaries® with Difficult People

Author: Allison Bottke

Publisher: Harvest House Publishers

Published: 2011-10-01

Total Pages: 240

ISBN-13: 0736941347

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Continuing her popular Setting Boundaries® series, Allison Bottke offer her distinctive “Six Steps to SANITY” to readers who must deal with difficult people. S…Stop your own negative behavior A…Assemble a support group N…Nip excuses in the bud I…Implement rules and boundaries T….Trust your instincts Y…Yield everything to God Whether it’s a spouse, in-law, boss, coworker, family member, neighbor, or friend, readers who have allowed others to overstep their boundaries will learn how these six steps can help them reset those boundaries and take back their life…for good. Setting Boundaries® with Difficult People is designed to inspire, empower, and equip readers with the tools to transform lives.


Dealing With Difficult People At Work & At Home

Dealing With Difficult People At Work & At Home

Author: Samantha Claire

Publisher: JNR Publishing via PublishDrive

Published: 2018-04-20

Total Pages: 51

ISBN-13:

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WHOSE FAULT IS IT WHEN YOU ARE SURROUNDED BY A-HOLES? HOW TO HANDLE THEM, BY FOLLOWING THESE EASY DIRECTIONS Whether at work or in your personal life, conflicts are verywhere! Conflict could arise from all manner of things, and the biggest challenge that most people face is dealing with the conflicts and petty fights constructively. Conflict brings out negative feelings and yet it's necessary to build intimacy in relationships. How then do you transform such a negative thing into a positive one? Your feelings and attitude towards conflict are important, as well as how you speak your truth to a "difficult" person while still remaining fair. It is therefore important to learn assertiveness and how to fight fair to avoid damaging the relationship. It is important to establish firm boundaries! You will learn the following: INTRODUCTION WHAT ARE BOUNDARIES? KINDS OF BOUNDARIES INDICATORS OF UNHEALTHY BOUNDARIES SETTING BOUNDARIES IMPLEMENT YOUR BOUNDARIES SELF-RESPECT RESPECT ANOTHER PERSON'S BODY AS WELL AS YOUR OWN. DON'T TAKE WITHOUT ASKING PROTECT YOUR MOST PRECIOUS RESOURCE: YOU DON'T LOSE YOURSELF IN A RELATIONSHIP IMPLEMENTING BOUNDARIES EMOTIONAL LIMITATIONS SHIELD YOUR FEELINGS FROM OTHER PEOPLE. TO SET A LIMIT WITH AN UPSET PERSON SPEAKING YOUR TRUTH IN DIFFICULT SITUATIONS CONFRONTATION DO A SELF-CHECK CHOOSE YOUR BATTLES TAKE A PAUSE CLEARLY STATE THE ISSUES THAT UPSET YOU STICK TO THE FACTS MINIMIZE YOUR INTERACTIONS SEEK MEDIATION CHANGE YOUR MINDSET DON'T BE EASILY OFFENDED EXAMINE YOUR OWN BEHAVIOR BE AWARE OF HOW YOU PERCEIVE OTHERS WHEN YOU ARE THE DIFFICULT PERSON YOUR SELF-WORTH IS LOW PEOPLE LEAVE YOU OUT IF YOU ARE ALWAYS COMPLAINING YOU KEEP BLOWING UP YOU FEEL LIKE EVERYONE IS AGAINST YOU YOUR PERFORMANCE REVIEWS REVEAL THAT YOU ARE DIFFICULT RESOLVING CONFLICT THAT YOU CAUSED CONFIRM WHAT YOU REALLY WANT UNDERSTAND WHAT ACTUALLY HAPPENED HANDLE YOUR FEELINGS FIRST GET INTO THE OTHER PERSON’S SHOES MAKE A LIST OF REASONS WHY YOU NEED TO MAKE AMENDS MAKE AMENDS WHEN YOUR HEART IS CLEAR DECIDE HOW YOU’LL MAKE UP FOR THE WRONG THAT YOU DID DETERMINE WHAT YOU’LL SAY APOLOGIZE IN PERSON PRIORITIZE THE APOLOGY MAKE IT QUICK AND SIMPLE ALLOW THE OTHER PERSON TO VENT PROVIDE RESTITUTION AVOID FUTURE MISTAKES WHAT YOU CAN CONTROL IN CONFLICT RESOLVING CONFLICT AT THE WORKPLACE WHEN TWO PEOPLE COME TO YOU FOR HELP MEDIATION. FIGHTING FAIR IN YOUR RELATIONSHIPS TEACHING CHILDREN CONFLICT RESOLUTION TEACHING STYLES MAKING GOOD BEHAVIOUR STICK WHEN TO GET HELP WHY PEOPLE MISUSE YOU YOU FEEL GUILTY ABOUT DISPUTES YOU ARE A PEOPLE PLEASER LEARNING TO BE ASSERTIVE GUIDELINES FOR BEING ASSERTIVE HOW TO LET A DIFFICULT PERSON KNOW THAT THEIR BEHAVIOUR IS WRONG IF THEY DON’T BELIEVE IT GET YOUR TEAM TO FOLLOW YOUR LEAD HOW TO GAIN RESPECT FROM DIFFICULT PEOPLE Get your copy today!


Wrestling Rhinos

Wrestling Rhinos

Author: Rhoberta Shaler

Publisher: People Skills Press

Published: 2004-09

Total Pages: 284

ISBN-13: 9780971168978

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This year's must-read business title provides a practical communication and conflict management approach that's not as painful as the problems it attempts to solve.