The Empathetic Workplace
The Empathetic Workplace

Author: Katharine Manning

Publisher: HarperCollins Leadership

Published: 2021-02-16

Total Pages: 225

ISBN-13: 1400220033

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This critical resource gives managers, HR, and anyone who may come into contact with someone in trauma—including workplace violence, harassment, assault, illness, addiction, fraud, bankruptcy, and more—the tools they need to be prepared for what lies ahead. This book is crucial for every manager or HR representative who shouldn’t just prepare to one day be faced with a report of a traumatic experience at work, but plan on it. This five-step method will help managers make survivors feel supported and understood. The Empathetic Workplace guides supervisors of any level through an understanding of how stories of trauma impact the brain of both the survivor and the listener, as well as the tools to handle the interaction appropriately, to help the listener, the organization, and most importantly, the survivor. The easy-to-follow LASER method outlined in these pages includes the following elements that all managers should know and understand: Listen-Controlling your own reaction, managing your body language, asking open-ended questions, hearing what is not being said, and winding down the speaker when the conversation becomes unproductive are essential elements in being a good listener. Acknowledge-Once someone shares a difficult personal story with you, it is important to acknowledge that gift. Share-You can help the speaker regain some measure of control by sharing information with him or her about what happened or what happens next, your personal or organizational values, and what you don’t yet know but hope to learn. Empower-You can help the traumatized person by providing him or her with resources that are available to them through the company or outside groups. Return-The final step is to ensure that the traumatized person has a way to come back later when he or she cannot remember all that you said, thinks of more questions, or wishes for updates. The LASER technique can benefit all who are responsible for others, from top-tier managers at Fortune 500 companies to Residence Advisors in college dormitories.

The Optimistic Workplace
The Optimistic Workplace

Author: Shawn Murphy

Publisher: AMACOM

Published: 2015-10-28

Total Pages: 258

ISBN-13: 081443620X

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While you can't personally transform the corporate culture, you can influence the workplace climate and create meaningful and lasting change. Supported by the latest research, this eye-opening book argues that our best work is the product of a positive environment. When it comes to work these days, we're expected to do more with less--but is this nose-to-the-grindstone philosophy the best way to run a business? Alarmingly low employee engagement numbers indicate otherwise. So, if pushing everyone harder isn't the path to productivity, what is? Advocating a steward model of management, The Optimistic Workplace reveals how to: Explore personal and organizational purpose--and align them for astonishing results Overcome resistance and skepticism Build camaraderie and deepen loyalty Increase intrinsic motivation Help your team find meaning in their work Identify goals collaboratively and track progress Examples from companies large and small demonstrate how this people-centric focus ignites employee potential, increases innovation, and catapults the organization to new levels of performance. The Optimistic Workplace presents an array of surprisingly simple strategies as well as practical 30-, 60-, and 90-day plans designed to focus your actions and make employee optimism not just a worthy goal--but a real and measurable result.

The Great Workplace
The Great Workplace

Author: Michael J. Burchell

Publisher: John Wiley & Sons

Published: 2010-11-23

Total Pages: 277

ISBN-13: 0470931728

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Gold Medal Winner, Human Resources and Employee Training, 2012 Axiom Business Book Awards Trust, Pride and Camaraderie—transform your company into a "Great Place to Work" The Great Place to Work Institute develops the annual ranking of the Fortune 100 Best Companies to Work For. In this book, the authors explore the model of a Great Place to Work For-one which fosters employee trust, pride in what they do, and enjoyment in the people they work with. They answer the fundamental question, "What is the business value of creating a great workplace?" and brings the definition of a Great Place to work alive with anecdotes, best practices, and quotes from employees working at the best workplaces in the U.S. Reveals the essential ingredients in and the trends of the best places to work Explores Great Place to Work model developed in 1984 and validated through its enduring resonance in both the United States and in over 40 countries around the world Written by Michael Burchell and Jennifer Robin two Great Place to Work Institute Insiders If you organization is struggling with the challenges of leveraging human capital, discover why some companies have what it takes to be great.

The Mindful Workplace
The Mindful Workplace

Author: Michael Chaskalson

Publisher: John Wiley & Sons

Published: 2011-08-31

Total Pages: 234

ISBN-13: 111997691X

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This book offers a practical and theoretical guide to the benefits of Mindfulness-Based Stress Reduction (MBSR) in the workplace, describing the latest neuroscience research into the effects of mindfulness training and detailing an eight-week mindfulness training course. Provides techniques which allow people in organizations to listen more attentively, communicate more clearly, manage stress and foster strong relationships Includes a complete eight-week mindfulness training course, specifically customized for workplace settings, along with further reading and training resources Written by a mindfulness expert and leading corporate trainer

Framework for Developing Skill Standards for Workplace Literacy
Framework for Developing Skill Standards for Workplace Literacy

Author: Eunice N. Askov

Publisher: DIANE Publishing

Published: 1998-02

Total Pages: 141

ISBN-13: 0788145428

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Adult educators working in workplace literacy & workforce preparation programs need to be aware of the many efforts to define standards for the knowledge, skills, & abilities needed for successful performance in the workplace. This report describes the various efforts related to skill standards & other policy initiatives for those who may not be directly involved in these ongoing efforts. Includes skill descriptions as the framework for workplace literacy skill standards. Contents: background to the occupational skill standards efforts; occupational skill standards; framework for skill standards; discussion & conclusions.

The Digital Workplace
The Digital Workplace

Author: Paul Miller

Publisher: Dog Ear Publishing

Published: 2012

Total Pages: 220

ISBN-13: 1457510960

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Where do you work? We may answer this question with a physical location... but increasingly that is either only a partial truth, impossible to answer or just irrelevant. In this fascinating, highly personal investigation into work, Paul Miller challenges us rethink how and where we work today. Blending his own working career experiences, with those of organizations, Miller says it is the 'digital' in the workplace that now defines and shapes our working lives. Building on compelling stories from well-known organizations, Miller explains in a powerful narrative how every aspect of work is being transformed. This is an essential exploration of modern and future work that we can all relate to personally. Addiction, disappointment, liberation, slavery, speed - 'The Digital Workplace' is a captivating manifesto for work that lingers in the head and the heart. Paul Miller is a technology and social entrepreneur. He is CEO and Founder of the Digital Workplace Forum and the Intranet Benchmarking Forum and has been at the heart of the work and technology revolution for the last decade. He is the host of IBF Live, a monthly intranet media show, and Executive Producer and host of the annual IBF 24, which features 24 hours of the world's best intranets plus thought-provoking discussion on how work is being redesigned through technology. He has been featured in the Wall Street Journal, and wrote the best-selling book Mobilising the Power of What You Know. After an early career as a business journalist and speech writer, he published the influential WAVE magazine in 1990 and established The Empowerment Group in 1992, pioneering new approaches to communication within major organizations. In 1993, he co-founded the Ideas Cafe, a regular innovation event, shaped along social software lines during the early days of the web. Paul was one of the leaders of the innovative 'Fathers and Daughters Weekends'. He lives in London and has two daughters.

The 5 Languages of Appreciation in the Workplace
The 5 Languages of Appreciation in the Workplace

Author: Gary Chapman

Publisher: Moody Publishers

Published: 2019-01-01

Total Pages: 250

ISBN-13: 0802497314

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OVER 600,000 COPIES SOLD! Based on the #1 New York Times bestseller The 5 Love Languages® (over 20 million copies sold) Dramatically improve workplace relationships simply by learning your coworkers’ language of appreciation. This book will give you the tools to create a more positive workplace, increase employee engagement, and reduce staff turnover. How? By teaching you to effectively communicate authentic appreciation and encouragement to employees, co-workers, and leaders. Most relational problems in organizations flow from this question: do people feel appreciated? This book will help you answer “Yes!” A bestseller—having sold over 600,000 copies and translated into 24 languages—this book has proven to be effective and valuable in diverse settings. Its principles about human behavior have helped businesses, non-profits, hospitals, schools, government agencies, and organizations with remote workers. PLUS! Each book contains a free access code for taking the online Motivating By Appreciation (MBA) Inventory (does not apply to purchases of used books). The assessment identifies a person’s preferred languages of appreciation to help you apply the book. When supervisors and colleagues understand their coworkers’ primary and secondary languages, as well as the specific actions they desire, they can effectively communicate authentic appreciation, thus creating healthy work relationships and raising the level of performance across an entire team or organization. **(Please contact [email protected] if you purchased your book new and the access code is denied.) Take your team to the next level by applying The 5 Languages of Appreciation in the Workplace.

The Great Mental Models, Volume 1
The Great Mental Models, Volume 1

Author: Shane Parrish

Publisher: Penguin

Published: 2024-10-15

Total Pages: 209

ISBN-13: 0593719972

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Discover the essential thinking tools you’ve been missing with The Great Mental Models series by Shane Parrish, New York Times bestselling author and the mind behind the acclaimed Farnam Street blog and “The Knowledge Project” podcast. This first book in the series is your guide to learning the crucial thinking tools nobody ever taught you. Time and time again, great thinkers such as Charlie Munger and Warren Buffett have credited their success to mental models–representations of how something works that can scale onto other fields. Mastering a small number of mental models enables you to rapidly grasp new information, identify patterns others miss, and avoid the common mistakes that hold people back. The Great Mental Models: Volume 1, General Thinking Concepts shows you how making a few tiny changes in the way you think can deliver big results. Drawing on examples from history, business, art, and science, this book details nine of the most versatile, all-purpose mental models you can use right away to improve your decision making and productivity. This book will teach you how to: Avoid blind spots when looking at problems. Find non-obvious solutions. Anticipate and achieve desired outcomes. Play to your strengths, avoid your weaknesses, … and more. The Great Mental Models series demystifies once elusive concepts and illuminates rich knowledge that traditional education overlooks. This series is the most comprehensive and accessible guide on using mental models to better understand our world, solve problems, and gain an advantage.