WORK LIKE YOU OWN IT! 20 Ways to Go From Meeting to Exceeding Your Customers' Expectations
WORK LIKE YOU OWN IT! 20 Ways to Go From Meeting to Exceeding Your Customers' Expectations

Author: Bryan Williams

Publisher: Lulu.com

Published: 2011-05-27

Total Pages: 108

ISBN-13: 0578083450

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This book is the result of a journey that began with my first day of work as a restaurant busboy. On my first day of work, my manager said to me, "Work in this restaurant like you own it!" My manager challenged me to go beyond the basic expectations of my job title and dare to work with pride, passion and professionalism. I quickly understood that despite the leaders' best efforts, at some point the line staff has to step up and work with a sense of ownership. All 20 chapters of this book will provide multiple perspectives on how to be the best service professional you can be. Each chapter ends with a powerful activity that is designed to help reinforce the key learning points. About the AuthorDr. Bryan Williams is a service consultant, trainer, and author. His specialty areas include service excellence, employee engagement, and quality improvement.Learn more about Bryan and B.Williams Enterprise at www.bwenterprise.net .

Educational Strategies for the Next Generation Leaders in Hotel Management
Educational Strategies for the Next Generation Leaders in Hotel Management

Author: Feng, Jiuguang

Publisher: IGI Global

Published: 2015-04-30

Total Pages: 424

ISBN-13: 1466685662

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As the hospitality industry continues to grow, managers and educators are faced with the task of preparing future hospitality professionals for a rewarding but challenging career. Due to the impact of an ever-changing economy on the industry as a whole, the education of hotel managers and professionals has become an increasingly important area of study. Educational Strategies for the Next Generation Leaders in Hotel Management combines practical experience with the effective pedagogical approaches being implemented in higher learning institutions and hospitality programs internationally. Highlighting key issues surrounding the current and future scope of hotel management and the skills and knowledge necessary for career success in the hospitality industry, this publication is an essential reference source for hospitality managers, educators, and students interested in the future of the industry and the best practices for hospitality education. This publication features timely, research-based chapters and analysis relevant to topics in the hospitality industry including, but not limited to, craft-based learning, e-learning, higher education, hospitality management, human resources, opening delays, professional development, six sigma, women in global leadership, and work integrated learning.

How to Wow
How to Wow

Author: Adrian Swinscoe

Publisher: Pearson UK

Published: 2016-03-23

Total Pages: 239

ISBN-13: 1292116870

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Looking to improve your customer experience? These 68 strategies will show you how to stand out from your competitors, whatever your business. Full of practical tips, inspiring insights and interviews with a wide range of leaders and entrepreneurs, How to Wow reveals all you need to deliver a world-class customer experience. Covering both the customer and business side of the equation, you’ll learn how to attract new customers, design a leading customer experience and quickly resolve a wide range of problems, plus much more. Don’t let your business fall behind, look inside and take your customer experience to the next level. “Essential and powerful insights for everyone who aspires to map out and enhance the customer journey and drive growth.” Keith Lewis, COO, Matchtech Group plc “At last – a book that provides practical ways of delivering the superior experience that today’s customers demand.” Olivier Njamfa, Co-Founder and CEO of customer experience software company Eptica

Start Your Own Virtual Assistant Business
Start Your Own Virtual Assistant Business

Author: The Staff of Entrepreneur Media

Publisher: Entrepreneur Press

Published: 2023-02-07

Total Pages: 218

ISBN-13: 1613084382

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Ditch the day-job and put your organizational acumen to work! Virtual Assistants are growing increasingly vital for the modern business, with more opportunities to thrive than ever before. Not sure where to start? The experts at Entrepreneur take it from the top, guiding you step-by-step through the minutia so you can hone in on your unique skill set, land clients, manage multiple projects, and tackle time constraints with ease. Part-time, full-time, or contract work is welcome, with low start-up costs and no advanced degree required, there’s virtually no barrier to entry. Taskmasters rejoice, becoming your own boss has never been simpler! Providing insider tips from Entrepreneur’s hand-selected specialists, you’ll learn everything you need to make decisions with confidence. LLC or Sole Proprietorship? Hourly or flat rate fee? Our experts have you covered so you can focus on your business, not the busywork. Learn how to: Brand your business without breaking the bank Set competitive rates for your services Establish your business as a legal entity Curate your workspace for maximum productivity Access apps and software designed specifically for Virtual Assistants Get back to business on your own terms! Start Your Own Virtual Assistant Business takes you there.

Summary: The Ten Roads to Riches
Summary: The Ten Roads to Riches

Author: BusinessNews Publishing,

Publisher: Primento

Published: 2014-11-12

Total Pages: 27

ISBN-13: 2511021498

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The must-read summary of Ken Fisher's book: "The Ten Roads to Riches: The Ways the Wealthy Got There (and How You Can Too!)". This complete summary of the ideas from Ken Fisher's book "The Ten Roads to Riches" shows that when you get right down to brass tacks, there are only ten methodical and legal ways you can get rich. In his book, the author explains that if you genuinely aspire to be rich, you need to figure out which of these roads makes the most sense for you and then focus all your efforts into getting as far down your chosen road as possible. This summary explains each of the ten roads that you can take, providing you with the information to choose the right one for you. Added-value of this summary: • Save time • Understand key concepts • Expand your knowledge To learn more, read "The Ten Roads to Riches" and find the right path that will lead you to wealth.

Never Check E-Mail In the Morning
Never Check E-Mail In the Morning

Author: Julie Morgenstern

Publisher: Simon and Schuster

Published: 2005-09-27

Total Pages: 274

ISBN-13: 0743250885

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Maintaining control in today's hectic workplace is a challenge-everything is lean, competitive, and uncertain.

Ask a Manager
Ask a Manager

Author: Alison Green

Publisher: Ballantine Books

Published: 2018-05-01

Total Pages: 306

ISBN-13: 0399181822

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From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together

Strategic Financial and Investor Communication
Strategic Financial and Investor Communication

Author: Ian Westbrook

Publisher: Routledge

Published: 2014-04-03

Total Pages: 307

ISBN-13: 1135087172

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In today's aggressive marketplace, listed companies can no longer rely on their numbers to do the talking. If companies can't communicate their achievements and strategy, mounting research evidence suggests, they will be overlooked, their cost of capital will increase and stock price will suffer. In Strategic Financial and Investor Communication: the stock price story Ian Westbrook, principal of Australia's leading independent financial communications firm, argues just this: stock price is more a story than a number. Moreover, the book will teach you how to tell your own story by guiding you through the fast-paced world of financial corporate communication with a professional's pragmatism as well as academic rigour. Whether you're a student or a professional of PR, investor relations or corporate communications, this much-needed guide will teach you how to tell a compelling story about your company that the stockbroker, fund manager and corporate media cannot ignore.

Work Less, Make More, and Have Fun in Your Business
Work Less, Make More, and Have Fun in Your Business

Author: George Horrigan

Publisher: Morgan James Publishing

Published: 2025-01-21

Total Pages: 254

ISBN-13: 163698570X

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Work Less, Make More, and Have Fun in Your Business shows business owners and leaders how to create a successful, thriving, and immensely profitable business that is enjoyable to operate while providing the personal freedom they desire. Work Less, Make More, and Have Fun in Your Business provides a systematic approach that eliminates the guesswork, trial and error, and uncertainty associated with growing a business, scaling operations, and increasing its profitability. It addresses all aspects of a business with a step-by-step approach and practical tools to establish the company owners long for. It also addresses the six core areas of an entity with easy to understand, straightforward, and extremely effective processes that enable business owners and leaders to achieve the goals for their business in less hours than they are currently spending on it. By using the noted Structure of Success™ methodology, which is built upon George Horrigan’s experience with over 1,200 businesses during the past 21 years, Work Less, Make More, and Have Fun in Your Business shows how to seamlessly put all the functions of a company together to obtain the results they want. Horrigan shows how to utilize innovation to break through plateaus or operational ceilings they may be incurring, beat their competition, and grow and scale their profitability, while getting it ready for their eventual exit.

Making Work Work
Making Work Work

Author: Julie Morgenstern

Publisher: Simon and Schuster

Published: 2004

Total Pages: 278

ISBN-13: 9780743250870

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Oprah's favorite organizing expert presents a groundbreaking manual for anyone who wants to enhance performance and efficiency in today's downsized work world. The bestselling author's trademark "inside out" approach helps readers diagnose the source of each workplace problem by answering the question: "Is it me or is it them?"