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Author: Annette Lewis
Publisher: Anson Reed Limited
Published: 2006
Total Pages: 230
ISBN-13: 0955262941
DOWNLOAD EBOOKThis comprehensive and intelligent guide has been written by top interviewers who have extensive experience within the Customer Services and Call Center sectors. They include model answers to 96 questions and four actual job interview scripts. (Careers/Job Opportunities)
Author: Richard McMunn
Publisher: How2Become Ltd
Published: 2013-05
Total Pages: 161
ISBN-13: 1907558748
DOWNLOAD EBOOKAuthor: Alexandra Cavoulacos
Publisher:
Published: 2017
Total Pages: 338
ISBN-13: 0451495675
DOWNLOAD EBOOK"In this definitive guide to the ever-changing modern workplace, Kathryn Minshew and Alexandra Cavoulacos, the co-founders of popular career website TheMuse.com, show how to play the game by the New Rules. The Muse is known for sharp, relevant, and get-to-the-point advice on how to figure out exactly what your values and your skills are and how they best play out in the marketplace. Now Kathryn and Alex have gathered all of that advice and more in The New Rules of Work. Through quick exercises and structured tips, the authors will guide you as you sort through your countless options; communicate who you are and why you are valuable; and stand out from the crowd. The New Rules of Work shows how to choose a perfect career path, land the best job, and wake up feeling excited to go to work every day-- whether you are starting out in your career, looking to move ahead, navigating a mid-career shift, or anywhere in between"--
Author: Joe C. McDermott
Publisher: Anson Reed Limited
Published: 2012-02
Total Pages: 260
ISBN-13: 0955262909
DOWNLOAD EBOOKExperienced interviewers provide answers to the 121 most frequently asked job interview questions including behavioural and competency based questions, commitment and fit and questions specially for graduates and school leavers. This comprehensive work also includes a step by step guide helping candidates predict the questions they may be asked.
Author: Alison Green
Publisher: Ballantine Books
Published: 2018-05-01
Total Pages: 306
ISBN-13: 0399181822
DOWNLOAD EBOOKFrom the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together
Author: Vaibhav Gupta
Publisher: Booktango
Published: 2013-09-13
Total Pages: 135
ISBN-13: 1468924370
DOWNLOAD EBOOK"What are your weaknesses?" is the most commonly asked interview question but what's common does not necessarily mean to be simple. Neither can you tell your weakness nor can you say that you suffer with none. So what to say when nothing seems correct and certainly you can't leave it unanswered. This book brings together all such questions, which are specifically made to trick a candidate into a rejection, yes, a rejection. Interview is a process of elimination or rejection and not selection. An interviewer keeps rejecting until he reaches the best candidate available. But how does he do that? The answer is simple i.e. through a series of organized questions which are created after psychological and real life research and experience and trust me; no matter how good you are, if you are not prepared for each of these questions before meeting your recruiter, 95% chances are you won't be able to make it. In order to make it to your dream job, one must not only know what to say but more importantly, must also know what not to say. This book equips you with the technique to handle such questions with ease and show your recruiter that you are prepared for any challenge whatsoever. Every question is explained according to the expectation of recruiter, and the message a recruiter perceives from the wrong or improper answers along with sample answer from real life interview scenarios.
Author: Vicky Oliver
Publisher: Sourcebooks, Inc.
Published: 2005
Total Pages: 387
ISBN-13: 1402203853
DOWNLOAD EBOOKPacked full of the toughest interview questions and the savvy answers today's managers are looking for, this is the definitive guide to landing a job.
Author: James Innes
Publisher: Pearson UK
Published: 2015-11-10
Total Pages: 261
ISBN-13: 1292086572
DOWNLOAD EBOOKAuthor: Robert W. LUCAS
Publisher: AMACOM Div American Mgmt Assn
Published: 2001-05-07
Total Pages: 199
ISBN-13: 0761215107
DOWNLOAD EBOOKGive your front-line call center staff the training they need! With How to Be a Great Call Center Representative, call-center staff will learn what technology-based customer service is all about, including the history, terminology, legislation, and technology options. This book is designed to supplement and enhance the industry-specific policies and procedures plus local, state, and federal guidelines to which a call center staff must adhere. Filled with exercises and self-assessments, the course presents specific, practical strategies for improving listening skills, building trust with customers, problem solving, and decision-making--all within the context of a busy call center. How to Be a Great Call Center Representative provides all the tools needed to be confident in handling customers and building a foundation for future growth and advancement. Readers will learn how to: • Identify the roles and responsibilities of a call center staff • Prepare yourself to deliver quality service • Learn to communicate successfully • Identify current legislation, terminology, and technology affecting call center staff • Develop skills for building trust • Enhance telephone verbal skills and vocal quality • Build problem solving and decision-making skills • Learn to handle difficult customer situations • Improve your time-management and multitasking skills • Identify ways to control your stress level • Learn to recover from mistakes—yours and your customer’s. This is an ebook version of the AMA Self-Study course. If you want to take the course for credit you need to either purchase a hard copy of the course through amaselfstudy.org or purchase an online version of the course through www.flexstudy.com.
Author: Kelly E. Middleton
Publisher: Wheatmark, Inc.
Published: 2018-07-12
Total Pages: 320
ISBN-13: 1627876332
DOWNLOAD EBOOKWhen was the last time you reflected on the quality of customer service your school gives to your students? As alternate forms of education become more prominent, public education faces the challenge of losing its best and brightest students to the competition. Competing for Kids is a full-service manual for giving great customer service throughout your school district. By implementing the concepts in this book, public schools can become more appealing and more successful in retaining and attracting students. Competing for Kids teaches: How the best companies use customer service to compete at the highest levelHow these twenty-one business concepts can help public schools better compete with other forms of educationHow to develop a district-wide customer service plan for all staff members working in the public school arena
