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Author: Paul Spiegelman
Publisher: Brown Books Publishing
Published: 2012-10
Total Pages: 0
ISBN-13: 9781612540931
DOWNLOAD EBOOKBeryl is a consistent "Top Small Workplace" because of one very important thing - its focus on people. With a real spirit of camaraderie, an unmatched team loyalty, a leadership team with a true servant mindset, and a CEO who believes in everyone's right to feel important, Beryl continues to thrive year after year.
Author: Paul Spiegelman
Publisher: BrownBooks.ORM
Published: 2012-10-15
Total Pages: 183
ISBN-13: 1612540147
DOWNLOAD EBOOKA call center company CEO shares how businesses of all sizes can repeat his success by focusing on employee loyalty—and not outsourcing. How many small businesses have a full-time coworker whose official title is “Queen of Fun and Laughter?” How many have a CEO and COO who dress in matador outfits for a company holiday video version of Dancing with the Stars? Beryl is a “Top Small Workplace” because of one thing—its focus on people. Visitors report they feel the “vibe” when they walk in the door. As a call center company, a business normally known for high turnover, low morale, and a boiler room environment, Beryl created a special culture resulting in low attrition, high customer loyalty, and profits reinvested in coworkers. What Beryl does behind the scenes to take care of the needs of its internal family sets it apart. It operates with a real spirit of camaraderie; the loyalty of team members at every level; a leadership team that operates with a true servant mindset; and a CEO, Paul Spiegelman, who believes that everyone deserves a chance to feel important. He rewards people frequently, respects their efforts and opinions, and informs them of everything that impacts them. “Paul drills right to the core of the solution…focusing on people, building a culture of customer satisfaction from the top down, and empowering employees to do the right thing. What really drives business is the human touch, and Paul has the touch.” —James D. Power IV, Executive Vice President, J. D. Power and Associates, co-author of Satisfaction: How Every Great Company Listens to the Voice of the Customer“/B>
Author: Helen Rutter
Publisher: Scholastic Inc.
Published: 2021-08-03
Total Pages: 186
ISBN-13: 1338652281
DOWNLOAD EBOOKWhen life is funny, make some jokes about it. Billy Plimpton has a big dream: to become a famous comedian when he grows up. He already knows a lot of jokes, but thinks he has one big problem standing in his way: his stutter. At first, Billy thinks the best way to deal with this is to . . . never say a word. That way, the kids in his new school won’t hear him stammer. But soon he finds out this is NOT the best way to deal with things. (For one thing, it’s very hard to tell a joke without getting a word out.) As Billy makes his way toward the spotlight, a lot of funny things (and some less funny things) happen to him. In the end, the whole school will know -- If you think you can hold Billy Plimpton back, be warned: The joke will soon be on you!
Author: Georgia Toffolo
Publisher: Hachette UK
Published: 2018-09-06
Total Pages: 233
ISBN-13: 1787475050
DOWNLOAD EBOOKFor fans of Made in Chelsea, I'm a Celeb and Celebs Go Dating, ALWAYS SMILING is the first book from the nation's favourite reality TV star Toff! Everyone loves Toff and she has come a long way since bursting onto our screens on E4's Made in Chelsea in 2014. As the runaway winner of I'm a Celebrity Get Me Out of Here 2017 - and now returning to the jungle in 2023 - Toff surprised us all, not least herself, with her positive, happy-go-lucky attitude and kindness to others, no matter what challenge came her way in the jungle. In ALWAYS SMILING, Toff is here to share her experiences, some funny, some sad, some that make her cringe with embarrassment. So whether it is friendships, family dramas, heartbreak and relationships, or how she coped with living her life in front of millions of viewers of Made in Chelsea, Toff reveals how she has learnt to keep a smile on her face, whatever life throws at her. Told with her trademark honesty, humour and endless sense of fun, ALWAYS SMILING is a must-have for any fan.
Author: Yusuke Yonezu
Publisher: National Geographic Books
Published: 2016-05-01
Total Pages: 0
ISBN-13: 9888341030
DOWNLOAD EBOOKGet ready for a smile and a laugh! The master of board books, Yusuke Yonetzu, creates a guessing game that delivers a delightful surprise and a smiling face on every page. Babies and toddlers will be delighted to see how simple shapes can turn into so many animals—this colorful, high contrast board book will become a favorite that young children want to read over and over again. A bright green frog, a friendly pink bunny, and a happy, spotted puppy are all waiting to be discovered on the pages of this exciting book.
Author: David Ezra Stein
Publisher: Candlewick Press
Published: 2022-02-01
Total Pages: 43
ISBN-13: 1536227943
DOWNLOAD EBOOKJust try not to smile! A positively inspiring picture book from the creator of the Caldecott Honor–winning Interrupting Chicken. Because Amelia smiles as she skips down the street, her neighbor Mrs. Higgins smiles too, and decides to send a care package of cookies to her grandson Lionel in Mexico. The cookies give Lionel an idea, and his idea inspires a student, who in turn inspires a ballet troupe in England! And so the good feelings that started with Amelia’s smile make their way around the world, from a goodwill recital in Israel, to an impromptu rumba concert in Paris, to a long-awaited marriage proposal in Italy, to a knitted scarf for a beloved niece back in New York. Putting a unique spin on "what goes around comes around," David Ezra Stein’s charmingly illustrated story reminds us that adding even a small dose of kindness into the world is sure to spur more and more kindness, which could eventually make its way back to you!
Author: Alvin Orloff
Publisher: Manic D Press
Published: 2011-10-25
Total Pages: 181
ISBN-13: 1933149590
DOWNLOAD EBOOKWhen 14-year-old Leonard decides to quit being a Dweeb and instead joins the Burnouts, his “good boy” persona is abandoned as he embarks on a comically painful journey of self-discovery through an unconventional friendship with Rick, an older Jesus-freak barefoot hippie. Growing up in the 1970s has never before been portrayed with such delightful ludicrousness and heartrending tenderness.
Author: Chris Denove
Publisher: Penguin
Published: 2007-06-26
Total Pages: 292
ISBN-13: 9781591841647
DOWNLOAD EBOOKThe ultimate guide to customer satisfaction, from the people who understand it better than anyone For nearly forty years, J. D. Power and Associates has been synonymous with measuring customer satisfaction and helping businesses understand what customers really want. Now two of the company's senior executives, Chris Denove and James D. Power IV, unlock the vault on decades of closely guarded research data?and insights previously available only to the firm's clients. This is the first book that really explains how great companies like Lexus, UPS, JetBlue, and Enterprise Rent-A-Car get it right, delivering consistently high customer satisfaction and translating it into profitable growth. It will teach you, for instance, how to: -Understand the financial link between satisfaction and profits -Turn customers who are simply ?satisfied? into vocal advocates - Empower frontline employees to do the right thing - Use problem resolution as an opportunity to make new fans Satisfaction offers advice for companies large or small, for product manufacturers, service providers, and retailers alike. It delivers not just a stockpile of customer research, but a road map to developing specific policies and processes. It also tells fascinating stories of companies that don't just talk the talk, but walk the walk every day—and of other companies that ignored the voice of the customer, with dire consequences.
Author: Steve Thompson
Publisher:
Published: 2013-05-24
Total Pages: 246
ISBN-13: 9781626207790
DOWNLOAD EBOOKWhy are we obsessed with great teeth but don't always smile? Why do surveys show success in life, in business, in sales and in relationships go better with a smile but so few smile? What this book does is give you reasons to smile, not a series of "you shoulds" but story after story showing the impact of smiles. This book also includes concrete results of surveys about smiling success where people that smile: Live healthier lives Land better jobs Are more successful on the job Are more fun to be around Close more sales Attract friends easier Stop arguments in their tracks Attract more attention from the opposite sex Have more successful relationships Live longer Enjoy life more The big surprise is you don't have to have perfect teeth to gain all of these benefits. But you do have to do one thing...check inside for what that is."
Author: Emily Jenkins
Publisher: Schwartz & Wade
Published: 2015-01-27
Total Pages: 45
ISBN-13: 0375987711
DOWNLOAD EBOOKA New York Times Best Illustrated Book From highly acclaimed author Jenkins and Caldecott Medal–winning illustrator Blackall comes a fascinating picture book in which four families, in four different cities, over four centuries, make the same delicious dessert: blackberry fool. This richly detailed book ingeniously shows how food, technology, and even families have changed throughout American history. In 1710, a girl and her mother in Lyme, England, prepare a blackberry fool, picking wild blackberries and beating cream from their cow with a bundle of twigs. The same dessert is prepared by an enslaved girl and her mother in 1810 in Charleston, South Carolina; by a mother and daughter in 1910 in Boston; and finally by a boy and his father in present-day San Diego. Kids and parents alike will delight in discovering the differences in daily life over the course of four centuries. Includes a recipe for blackberry fool and notes from the author and illustrator about their research.
