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Author: William C. Lauer
Publisher: American Water Works Association
Published: 2011-01-12
Total Pages: 116
ISBN-13: 9781613000144
DOWNLOAD EBOOKThis guide presents solutions to common customer water quality complaints to make dealing with customer complaints a rewarding and an important part of a water supplier's overall customer satisfaction plan.
Author: Bill Lauer
Publisher:
Published: 2005
Total Pages: 116
ISBN-13:
DOWNLOAD EBOOKThis guide presents solutions to common customer water quality complaints to make dealing with customer complaints a rewarding and an important part of a water supplier's overall customer satisfaction plan.
Author:
Publisher: American Water Works Association
Published: 2011-01-12
Total Pages: 227
ISBN-13: 1613001118
DOWNLOAD EBOOKAuthor: National Research Council
Publisher: National Academies Press
Published: 2006-12-22
Total Pages: 404
ISBN-13: 0309133955
DOWNLOAD EBOOKProtecting and maintaining water distributions systems is crucial to ensuring high quality drinking water. Distribution systems-consisting of pipes, pumps, valves, storage tanks, reservoirs, meters, fittings, and other hydraulic appurtenances-carry drinking water from a centralized treatment plant or well supplies to consumers' taps. Spanning almost 1 million miles in the United States, distribution systems represent the vast majority of physical infrastructure for water supplies, and thus constitute the primary management challenge from both an operational and public health standpoint. Recent data on waterborne disease outbreaks suggest that distribution systems remain a source of contamination that has yet to be fully addressed. This report evaluates approaches for risk characterization and recent data, and it identifies a variety of strategies that could be considered to reduce the risks posed by water-quality deteriorating events in distribution systems. Particular attention is given to backflow events via cross connections, the potential for contamination of the distribution system during construction and repair activities, maintenance of storage facilities, and the role of premise plumbing in public health risk. The report also identifies advances in detection, monitoring and modeling, analytical methods, and research and development opportunities that will enable the water supply industry to further reduce risks associated with drinking water distribution systems.
Author: Gregory J. Kirmeyer
Publisher: American Water Works Association
Published: 2002
Total Pages: 410
ISBN-13: 1583211861
DOWNLOAD EBOOKProvides guidelines for developing a water quality monitoring program specific to the distribution system of a water utility. The report identifies monitoring objectives, addresses common program design issues, and develops protocols for monitoring programs. Topics include nitrification, booster chl
Author: Tsair-Fuh Lin
Publisher: IWA Publishing
Published: 2018-03-15
Total Pages: 322
ISBN-13: 1780406657
DOWNLOAD EBOOKThis book provides an updated evaluation of the characterization and management of taste and odour (T&O) in source and drinking waters. Authored by international experts from the IWA Specialist Group on Off-flavours in the Aquatic Environment, the book represents an important resource that synthesizes current knowledge on the origins, mitigation, and management of aquatic T&O problems. The material provides new knowledge for an increasing widespread degradation of source waters and global demand for high quality potable water. Key topics include early warning, detection and source-tracking, chemical, sensory and molecular diagnosis, treatment options for common odorants and minerals, source management, modelling and risk assessment, and future research directions. Taste and Odour in Source and Drinking Water is directed towards a wide readership of scientists, engineers, technical operators and managers, and presents both practical and theoretical material, including an updated version of the benchmark Drinking Water Taste and Odour Wheel and a new biological wheel to provide a practical and informative tool for the initial diagnosis of the chemical and biological sources of aquatic T&O.
Author:
Publisher:
Published: 1995
Total Pages: 12
ISBN-13:
DOWNLOAD EBOOKAuthor: Dan Ellison
Publisher: American Water Works Association
Published: 2003
Total Pages: 166
ISBN-13: 9781583212608
DOWNLOAD EBOOKThis report was designed to give utility manages the guidance to help them develop an appropriate pipe cleaning program. The report present criteria, flow charts, and tables to assist in selecting pipes to be cleaned and the most appropriate cleaning methods to employ. Equipment and labor costs, disposal of water sediment, customer service and other influences are also discussed. Case studies from the 100 utilities surveyed help to demonstrate results.
Author: Ellen C. Gunderson
Publisher: AIHA
Published: 2006
Total Pages: 101
ISBN-13: 1931504687
DOWNLOAD EBOOKIAQ investigators are given the tools to conduct thorough IAQ investigations, be knowledgeable about ventilation system components, occupant concerns and symptoms, sources of chemical and biological contaminants, IAQ sampling methods, interpreting sampling data, and current IAQ guidelines, standards and practices. Causes and solutions for common IAQ problems are given, along with guidance for special environments, and practical resources (checklists and forms) to help resolve IAQ problems.
Author: William C. Lauer
Publisher:
Published: 2014
Total Pages: 0
ISBN-13: 9781583219928
DOWNLOAD EBOOKResolving customer water quality complaints is one of the most important aspects of maintaining a successful water distribution system. Complaint investigation involves not just professional water quality proficiency, but also customer relationship skills. The Water Quality Complaint Investigators Guide covers 90% of the most common complaints from consumers. This revised edition focuses on operational practices and includes two entirely new chapters that address regulatory issues and operational practices to reduce water quality complaints. You will learn: - How to avoid complaints - How to deal with existing problems - Most common complaints and their most common fixes - Concrete information on how to deal with customers - How to get to the root of the problem before having to go out to the site, which saves time and money The information in this book is of value to those learning how to investigate water quality complaints to veterans who may be facing new complaint situations, as well as the people who supervise them, laboratory technicians and customer service representatives.
