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Author: Rosanne D'Ausilio
Publisher: Purdue University Press
Published: 2005
Total Pages: 236
ISBN-13: 9781557533876
DOWNLOAD EBOOKAnnotation Fourth edition includes the Training Imperative, Self Service, Updated Statistics, and Expanded References.
Author: Mike Jaffe
Publisher: AuthorHouse
Published: 2011-11
Total Pages: 300
ISBN-13: 146706453X
DOWNLOAD EBOOKIn this thought-provoking guide to creating the extraordinary life you've always wanted, business and personal coach Mike Jaffe will challenge you to dramatically redesign your life. Jaffe, a 9/11 survivor who worked on the 96th floor of the World Trade Center, arrived 20 minutes late to work that day after deciding to have breakfast with his wife and daughter. This was his personal wakeup call to realize that life is a precious gift and small actions can make a big difference. It's time to join him-and countless other successful individuals-in the Wakeup RevolutionTM. Stop floating or drifting. Stop waiting for "someday." Now is the time to own your path and start moving powerfully toward what you want. Wake Up! Your Life Is Calling will get you there by inspiring you to: • expand your universe of what you believe is possible • develop the internal fire and vision to stop accepting a life that is "fine" and push for one that is truly extraordinary • land your dream job, create that lasting relationship, and carve out time to achieve bigger goals. The secret? The five essential principles for rewriting your tomorrow contained in this book. Your life is waiting. Are you ready to dive in?
Author: John Micklethwait
Publisher: HarperCollins
Published: 2020-09-15
Total Pages: 154
ISBN-13: 0063065312
DOWNLOAD EBOOK"[An] executive summary of modern political history studded with sweeping assertions and telling anecdotes." -- The New York Times Book Review "Thought-provoking." -- Kirkus Reviews “A shot in the arm...powerful.” -- The Financial Times "The Wake-Up Call, refreshingly concise and eminently readable, highlights how the modern crisis of governance compounded the challenges of the pandemic." -- Bloomberg "The Wake-Up Call argues that Covid-19 has exposed not just one president's shortcomings but a much more profound degeneration of governance dating back long before 2016...You will read no more interesting book on the political consequences of the pandemic than this." -- Niall Ferguson, author of Civilization: The West and the Rest NAMED ONE OF THE BEST BOOKS OF 2020 (BLOOMBERG) An urgent and informed look at the challenges America and world governments will face in a post Covid-19 world. The Covid-19 pandemic has revealed that governments matter again, that competent leadership is the difference between living and dying. A few governments proved adept at handling the crisis while many others failed. Are Western governments healthy and strong enough to keep their citizens safe from another virulent virus—and protect their economies from collapse? Is global leadership passing from the United States to Asia—and particularly China? The Wake-Up Call addresses these urgent questions. Journalists and longtime collaborators John Micklethwait and Adrian Wooldridge identify the problems Western leaders face, and outline a detailed plan to help them become more vigilant, better prepared, and responsive to disruptive future events. The problems that face us are enormous; as The Wake-Up Call makes clear, governments around the world must re-engineer the way they operate to successfully meet the challenges ahead.
Author: Diana G. Gallagher
Publisher: Simon Spotlight Entertainment
Published: 2001
Total Pages: 164
ISBN-13: 9780743417501
DOWNLOAD EBOOKSabrina's new telephone rings when she does something wrong and she can't lose it.
Author: Michael A Aun
Publisher: John Wiley & Sons
Published: 2011-01-13
Total Pages: 256
ISBN-13: 1118001281
DOWNLOAD EBOOKRuthlessly focus on what's convenient for customers, not what's convenient for you Ninety percent of dissatisfied clients will take their business elsewhere and never tell you why. However, ninety-five percent will become loyal customers again if their needs and problems are addressed and remedied. Speaker and salesperson Michael Aun shares these secrets and many more in It's the Customer, Stupid!, a guide to growing any business by gaining new customers, and, more importantly, by keeping the ones you have happy and coming back for more. This fun-to-read book explains common myths about sales and customer satisfaction, starting with the fact that most businesses think they're customer-centric, but they just aren't. Get proven steps to REALLY put your customer at the center of what you do Distinguish your business from the competition by understanding the principle that good sales ARE good service Author received the Toastmasters "World Championship of Public Speaking" award and is also a full-time businessman practicing what he preaches daily It's the Customer, Stupid! reveals key actions that will shake up your business approach. Your customers will love you for them, and you'll love the effect on sales!
Author: Harvey a. Bookstein
Publisher:
Published: 2013-07
Total Pages: 288
ISBN-13: 9781935254799
DOWNLOAD EBOOKIn Wake-Up Call: How I Changed My Life and Business-and You Can Too, Harvey Bookstein reveals the secrets behind Therapeutic Accounting(r), his innovative and holistic approach to business. But Harvey's story isn't just about business: it's about living a full life while achieving success in the workplace. In 1975, Harvey co-founded RBZ, a company that would become one of Los Angeles' largest and most highly respected public accounting firms. Along the way he evolved from an unhappy workaholic with a narrow perspective and dysfunctional family, into a complete, balanced human being who is more self-aware, more capable of giving and receiving love, and more fulfilled than he ever knew was possible. Now the Managing Visionary Partner for RBZ, Harvey Bookstein is a revered and creative figure in the industry Wake-Up Call tells Harvey's story in his own words: the unvarnished truth of how a workaholic changed his life, fixed what was broken, and discovered a few simple truths. This book shines a bright light on the values and principles Harvey Bookstein learned over a lifetime and continues to practice. Whether you're interested in his personal life, or seeking a new vision for your own, Wake-Up Call has much to offe
Author: Thomas Laird
Publisher:
Published: 2018-08-21
Total Pages: 90
ISBN-13: 9780692179758
DOWNLOAD EBOOK"Advice from a Call Center Geek: Rethinking Call Center Operations is a field manual for the 21st century contact center. Practical, poignant, and funny, Tom dishes out amazing real-world advice that has made his organization successful. From culture to education to incentives, Tom addresses the key areas to make your contact center world-class!"Paul HerdmanHead of Customer ExperienceNICE inContactAdvice From a Call Center Geek takes a look at a new way of running today's high end contact center. Tom Laird, the CEO of award winning Expivia Interaction Marketing, 600 seat BPO call center guides you through the process of developing a world class operation.This book will take you through the process of evaluating and changing your call center's culture, how to look beyond a resume to hire the "right" associates and show you how to educate for quality while maintaining high level management. Advice from a Call Center Geek will make you rethink how the call center manager of today should be looking at running their call center.
Author: John A. GOODMAN
Publisher: AMACOM Div American Mgmt Assn
Published: 2009-05-13
Total Pages: 274
ISBN-13: 081441334X
DOWNLOAD EBOOKThe success of any organization depends on high-quality customer service. But for companies that strategically align customer service with their overall corporate strategy, it can transcend typical good business to become a profitable word-of-mouth machine that will transform the bottom line. Drawing on over thirty years of research for companies such as 3M, American Express, Chik-Fil-A, USAA, Coca-Cola, FedEx, GE, Cisco Systems, Neiman Marcus, and Toyota, author Goodman uses formal research, case studies, and patented practices to show readers how they can: • calculate the financial impact of good and bad customer service • make the financial case for customer service improvements • systematically identify the causes of problems • align customer service with their brand • harness customer service strategy into their organization's culture and behavior Filled with proven strategies and eye-opening case studies, this book challenges many aspects of conventional wisdom—using hard data—and reveals how any organization can earn more loyalty, win more customers...and improve their financial bottom line.
Author: Michelle MiJung Kim
Publisher: Hachette Go
Published: 2021-09-28
Total Pages: 305
ISBN-13: 0306847213
DOWNLOAD EBOOKThis informative guide helps allies who want to go beyond rigid Diversity and Inclusion best practices, with real tools to go from good intentions to making meaningful change in any situation or venue. 2022 NAUTILUS BOOK AWARDS GOLD WINNER 2022 NATIONAL ANTIRACIST BOOK FESTIVAL SELECTION 2021 PORCHLIGHT PERSONAL DEVELOPMENT & HUMAN BEHAVIOR BOOK OF THE YEAR As we become more aware of various social injustices in the world, many of us want to be part of the movement toward positive change. But sometimes our best intentions cause unintended harm, and we fumble. We might feel afraid to say the wrong thing and feel guilt for not doing or knowing enough. Sometimes we might engage in performative allyship rather than thoughtful solidarity, leaving those already marginalized further burdened and exhausted. The feelings of fear, insecurity, inadequacy are all too common among a wide spectrum of changemakers, and they put many at a crossroads between feeling stuck and giving up, or staying grounded to keep going. So how can we go beyond performative allyship to creating real change in ourselves and in the world, together? In The Wake Up, Michelle MiJung Kim shares foundational principles often missing in today’s mainstream conversations around “diversity and inclusion,” inviting readers to deep dive into the challenging and nuanced work of pursuing equity and justice, while exploring various complexities, contradictions, and conflicts inherent in our imperfect world. With a mix of in-the-trenches narrative and accessible unpacking of hot button issues—from inclusive language to representation to "cancel culture"—Michelle offers sustainable frameworks that guide us how to think, approach, and be in the journey as thoughtfully and powerfully as possible. The Wake Up is divided into four key parts: Grounding: begin by moving beyond good intentions to interrogating our deeper “why” for committing to social justice and uncovering our "hidden stories." Orienting: establish a shared understanding around our historical and current context and issues we are trying to solve, starting with dismantling white supremacy. Showing Up: learn critical principles to approach any situation with clarity and build our capacity to work through complexity, nuance, conflict, and imperfections. Moving Together: remember the core of this work is about human lives, and commit to prioritizing humanity, healing, and community. The Wake Up is an urgent call for us to move together while seeing each other’s full and expansive humanity that is at the core of our movement toward justice, healing, and freedom.
Author: M. Laura Nasi, M.D.
Publisher: North Atlantic Books
Published: 2018-10-02
Total Pages: 377
ISBN-13: 1623172977
DOWNLOAD EBOOKAn oncologist’s integrative path to treating and living better with or beyond cancer Dr. M. Laura Nasi presents a new way of looking at how we view and treat cancer. With current advances in medicine, we’re learning more about the ways different aspects of our lives and health impact and interact with one another—why does one long-term smoker get diagnosed with stage-4 lung cancer while another remains cancer-free? Why does someone exposed to a known carcinogen get sick while someone else is apparently immune? What seemingly unrelated factors end up playing key roles in disease etiology, progression, and prognosis? In this well-researched, inspiring, and easy-to-read guide, Dr. Nasi offers an integrative, whole-person approach to cancer, and explains how it is a systemic disease manifesting a global condition locally. Conventional medicine focuses on attacking malignant cells. Integrative medicine encourages chemo and radiation when necessary, while also focusing on a patient’s internal balance to help halt the disease. Nasi draws on the latest research on the PNIE (psycho-neuro-immuno-endocrine) network to help our systems recognize, repair, or eliminate the cancer cells, focusing on nutrition, stress management, exercise, adequate sleep, healthy relationships, and other body/mind/spirit modalities. Dr. Nasi encourages patients to become empowered agents of their own care.
