The service sector occupies a dominant position in the Japanese economy, yet few studies have looked at the way the industry developed. This book, first published in 1992, focuses on the growth and development of a major world security and communications corporation, SECOM. The success of the company has been rooted in the management strategies of Makoto Iida, who has shaped the company from a small localized business to an international industry at the forefront of innovation. The book first looks at the background of Makoto Iida, offering an insight into the nature of an entrepreneur and the issues this raises within the context of Japanese management styles. It then follows the company development stage by stage, assessing the importance of individual creativity in adapting and implementing traditional management techniques. It shows how strategies for human resources, service quality, new technology, globalization and corporate restructuring evolve within the context of a growing organization, and includes an analysis of the innovative marketing techniques and product development processes needed to sell security services to one of the world’s safest countries.
Computers, telecommunications equipment, semiconductorsthe products and technologies of the information and communications industry (IC)have transformed our world. Most of these products were initially developed in Western countries, but by the early 1990s some of the world's largest companies in the field were Japanese. This book explains the resurgence of Japan's IC giants, their global status, and their strengths and weaknesses.Empirical scrutiny of their evolution is complemented by the author's own theory of the most appropriate mehtod for studying the dynamics of industrial change. The author argues that in order to understand the evolution of IC companies and industries, it is necessary to create a theory of the firm capable of encompassing the development of real firms in the real world in real time. This approach stresses the importance of the beliefs that are constructed in the firm under conditions of 'interpretive ambiguity', which guide the firm's decisions and its reactions to new technologies. Lengthy analyses of NEC and NTT (by far the world's largest company in terms of market value; its future currently under government scrutiny), and of the computing, switching, and optical fibre industries, illustrate these concepts. Based on over 600 interviews over eight years with Japanese leaders, this book provides important new material on the past, present, and future of Japanese industry.
This book contains a concise critical survey of economic theories of the firm leading into an exposition of how real firms function in the real world when knowledge cannot be complete or unambiguous. This is related to a number of computer and communications firms in Japan and the West, and to the future of Japanese technological innovation in an increasingly globalized world.
How have Japanese companies become world leaders in the automotive and electronics industries, among others? What is the secret of their success? Two leading Japanese business experts, Ikujiro Nonaka and Hirotaka Takeuchi, are the first to tie the success of Japanese companies to their ability to create new knowledge and use it to produce successful products and technologies. In The Knowledge-Creating Company, Nonaka and Takeuchi provide an inside look at how Japanese companies go about creating this new knowledge organizationally. The authors point out that there are two types of knowledge: explicit knowledge, contained in manuals and procedures, and tacit knowledge, learned only by experience, and communicated only indirectly, through metaphor and analogy. U.S. managers focus on explicit knowledge. The Japanese, on the other hand, focus on tacit knowledge. And this, the authors argue, is the key to their success--the Japanese have learned how to transform tacit into explicit knowledge. To explain how this is done--and illuminate Japanese business practices as they do so--the authors range from Greek philosophy to Zen Buddhism, from classical economists to modern management gurus, illustrating the theory of organizational knowledge creation with case studies drawn from such firms as Honda, Canon, Matsushita, NEC, Nissan, 3M, GE, and even the U.S. Marines. For instance, using Matsushita's development of the Home Bakery (the world's first fully automated bread-baking machine for home use), they show how tacit knowledge can be converted to explicit knowledge: when the designers couldn't perfect the dough kneading mechanism, a software programmer apprenticed herself with the master baker at Osaka International Hotel, gained a tacit understanding of kneading, and then conveyed this information to the engineers. In addition, the authors show that, to create knowledge, the best management style is neither top-down nor bottom-up, but rather what they call "middle-up-down," in which the middle managers form a bridge between the ideals of top management and the chaotic realities of the frontline. As we make the turn into the 21st century, a new society is emerging. Peter Drucker calls it the "knowledge society," one that is drastically different from the "industrial society," and one in which acquiring and applying knowledge will become key competitive factors. Nonaka and Takeuchi go a step further, arguing that creating knowledge will become the key to sustaining a competitive advantage in the future. Because the competitive environment and customer preferences changes constantly, knowledge perishes quickly. With The Knowledge-Creating Company, managers have at their fingertips years of insight from Japanese firms that reveal how to create knowledge continuously, and how to exploit it to make successful new products, services, and systems.
This collection of readings is intended to serve as a foundation for those expecting to have commercial interaction with the Japanese. The selections--from sources not limited to mainstream business journals--address various aspects of the cultural environment of Japanese business and discuss communication and interpersonal relationships, the institutional and legal environment, management and marketing, and the Japanese approach to manufacturing. Some specific topics: the influence of Confucianism and Zen on the Japanese organization, gift-giving, the ethnography of dinner entertainment, spiritual education in a Japanese bank, women managers.
This book explores how the business transformation taking place in Japan is influenced by the digital revolution. Its chapters present approaches and examples from sectors commonly understood to be visible arenas of digital transformation—3D printing and mobility, for instance—as well as some from not-so-obvious sectors, such as retail, services, and fintech. Business today is facing unprecedented change especially due to the adoption of new, digital technologies, with a noticeable transformation of manufacturing and services. The changes have been brought by advanced robotics, the emergence of artificial intelligence, and digital networks that are growing in size and capability as the number of connected devices explodes. In addition, there are advanced manufacturing and collaborative connected platforms, including machine-to-machine communications. Adoption of digital technology has caused process disruptions in both the manufacturing and services sectors and led to new business models and new products. While examining the preparedness of the Japanese economy to embrace these changes, the book explores the impact of digitally influenced changes on some selected sectors from a Japanese perspective. It paints a big picture in explaining how a previously manufacturing-centric, successful economy adopts change to retain and rebuild success in the global environment. Japan as a whole is embracing, yet also avoiding—innovating but also restricting—various forms of digitalization of life and work. The book, with its 17 chapters, is a collaborative effort of individuals contributing diverse points of view as technologists, academics, and managers.
After two decades of reinvention, Japanese companies are re-emerging as major players in the new digital economy. They have responded to the rise of China and new global competition by moving upstream into critical deep-tech inputs and advanced materials and components. This new "aggregate niche strategy" has made Japan the technology anchor for many global supply chains. Although the end products do not carry a "Japan Inside" label, Japan plays a pivotal role in our everyday lives across many critical industries. This book is an in-depth exploration of current Japanese business strategies that make Japan the world's third-largest economy and an economic leader in Asia. To accomplish their reinvention, Japan's largest companies are building new processes of breakthrough innovation. Central to this book is how they are addressing the necessary changes in organizational design, internal management processes, employment, and corporate governance. Because Japan values social stability and economic equality, this reinvention is happening slowly and methodically, and has gone largely unnoticed by Western observers. Yet, Japan's more balanced model of "caring capitalism" is both competitive and transformative, and more socially responsible than the unbridled growth approach of the United States.
This volume collects 11 essays written by Japanese experts on various aspects of Japanese business management and is a sequel to the volume 'Industry and Business in Japan'. It examines the mechanisms for Japan's phenomenal economic growth since the Second World War by analyzing Japanese management, business groups, production systems, and business strategy.
"In this penetrating biography of Shibusawa Eiichi (1840-1931), one of Japan's foremost entrepreneurs, Shimada Masakazu traces Shibusawa's youth, when he witnessed the decay of Japan's feudal society and experienced the benefits of modernization at first hand in Europe; his service in the Ministry of Finance of the new Meiji government in its early years; and his venture into business and involvement in literally hundreds of companies as he set about building the roots of modern corporate Japan. Shimada also looks closely at Shibusawa's social activities and his insistence that economics and morals are inseparable. In troubled times like the present, when the limits of capitalism are being seen around the world, Shibusawa's vision is as relevant as ever"--Back cover.
