VeriSMTM - Foundation Study Guide
VeriSMTM - Foundation Study Guide

Author: Helen Morris

Publisher: Van Haren

Published: 2018-02-28

Total Pages: 233

ISBN-13: 9401802696

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This book is intended as a self-study guide for the VeriSMTM Foundation, VeriSMTM Essentials, and VeriSMTM Plus qualifications. It also supports classroom and online courses for these qualifications. It is based on the requirements of the syllabuses for these three qualifications (Certification requirements for the VeriSMTM Foundation, VeriSMTM Essentials, and VeriSMTM Plus, a publication of the IFDC – International Foundation for Digital Competence). This guide is also useful for all professionals and organizations involved in delivering value to customers through the development, delivery, operation and/or promotion of services. VeriSMTM Foundation, VeriSMTM Essentials and VeriSMTM Plus prove to be useful to both professionals at the very start of their service management career and also to experienced professionals who need access to a simple service management approach. It refers to the information contained in the VeriSM handbook, “VeriSMTM - A service management approach for the digital age” - published by Van Haren Publishing. This guide has been developed for anyone who works with products and services and will be of particular interest to: graduates and undergraduates, managers (who want to understand how to leverage evolving management practices), service owners and service managers (who need to bring their skills up to date and understand how service management has changed), executives and IT professionals (who need to understand the impact of evolving management practices and new technologies on their role).

An Education in Service Management - A guide to building a successful service management career and delivering organisational successAn Education in Service Management - A guide to building a successful service management career and delivering organisational success
An Education in Service Management - A guide to building a successful service management career and delivering organisational successAn Education in Service Management - A guide to building a successful service management career and delivering organisational success

Author: David Barrow

Publisher: IT Governance Ltd

Published: 2023-12-11

Total Pages: 265

ISBN-13: 1787784681

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An Education in Service Management – A guide to building a successful service management career and delivering organisational success IT is a business-critical function. It delivers experiences, stimulates strategic shifts, and protects organisations from theft, cyber attacks, and the related regulatory, reputational and financial impacts. ITSM is a critical element of IT that is often misunderstood. In this book, the author and his network of associates demystify ITSM and help you understand how: Working in or with ITSM enables you to build a career that spans global industries, locations and sectors; ITSM roles vary from service desk analyst to chief technology officer or consultant; and As a CTO, a CIO or an organisational leader, you can enable your teams to deliver exceptional digital experiences that delight your consumers, partners and customers.

Verism - Foundation Study Guide
Verism - Foundation Study Guide

Author: Helen Morris

Publisher:

Published: 2018-02

Total Pages: 0

ISBN-13: 9789401802703

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This book is intended as a self-study guide for the VeriSM(TM) Foundation, VeriSM(TM) Essentials, and VeriSM(TM) Plus qualifications. It also supports classroom and online courses for these qualifications. It is based on the requirements of the syllabuses for these three qualifications (Certification requirements for the VeriSM(TM) Foundation, VeriSM(TM) Essentials, and VeriSM(TM) Plus, a publication of the IFDC - International Foundation for Digital Competence). This guide is also useful for all professionals and organizations involved in delivering value to customers through the development, delivery, operation and/or promotion of services. VeriSM(TM) Foundation, VeriSM(TM) Essentials and VeriSM(TM) Plus prove to be useful to both professionals at the very start of their service management career and also to experienced professionals who need access to a simple service management approach. It refers to the information contained in the VeriSM handbook, "VeriSM(TM) - A service management approach for the digital age" - published by Van Haren Publishing. This guide has been developed for anyone who works with products and services and will be of particular interest to: graduates and undergraduates, managers (who want to understand how to leverage evolving management practices), service owners and service managers (who need to bring their skills up to date and understand how service management has changed), executives and IT professionals (who need to understand the impact of evolving management practices and new technologies on their role).

VeriSMTM – Foundation Courseware
VeriSMTM – Foundation Courseware

Author: Helen Morris

Publisher: Van Haren

Published: 2018-01-22

Total Pages: 257

ISBN-13: 9401802637

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Besides the VeriSMTM – Foundation Courseware (ISBN: 9789401802628) publication you are advised to obtain the publication VeriSMTM - A service management approach for the digital age (ISBN: 9789401802406). Contact us at [email protected] to find out more about our Courseware Partnership. This training material covers the syllabus for the VeriSMTM Foundation qualification. The training can be delivered over two days. This courseware is accredited to prepare the student for the VeriSMTM Foundation certification. VeriSMTM Foundation consists of two parts: VeriSMTM Essentials and VeriSMTM Plus , each covering one day of training. Students who already have an (IT) Service Management certificate can benefit from the knowledge they already have. They are the audience for a VeriSMTM Plus training only. When they pass the VeriSMTM Plus exam they receive the VeriSMTM Foundation certificate. Training Providers who want to offer a one day training on service management principles can decide to offer the VeriSMTM Essentials training only. Students who pass the VeriSMTM Essentials exam, receive the VeriSMTM Essentials certificate. If they pass the VeriSMTM Plus exam later, they will automatically receive the VeriSMTM Foundation certificate. The courseware covers the following topics: • The Service Organization (Essentials) • Service culture (Essentials) • People and organizational structure (Essentials) • The VeriSMTM model (both) • Progressive practices (Plus) • Innovative technologies (Plus) VeriSMTM is a holistic, business-oriented approach to Service Management, which helps to make sense of the growing landscape of best practices and how to integrate them to offer value to the consumer. It is an evolution in Service Management thinking, and provides an up-to-date approach, including the latest practices and technological developments, to help organizations in transforming their business to the new reality of the digital age. VeriSMTM is Value-driven, Evolving, Responsive and Integrated Service Management. VeriSMTM is a registered trademark of and owned by IFDC, the International Foundation of Digital Competences.

ASL® 2 - A Framework for Application Management
ASL® 2 - A Framework for Application Management

Author: Remko van der Pols

Publisher: Van Haren

Published: 2020-06-09

Total Pages: 249

ISBN-13: 9087538227

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Note: This book is available in several languages: Dutch, English. For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material. Domain process framework for application management. This book describes the application management processes as recognized by ASL. It also describes the finer details of these processes. This book is also used by the ASL BiSL Foundation in order to determine what ASL is. This book has been written with the assumption that the reader is familiar with application management, with how it is executed, and with the activities concerned. It contains tips and suggestions to assist in the implementation of processes, Therefore it can be used as a starting point from which to set up application management processes. The ASL 2 framework supports the implementation of application management, supported by additional best practices; these can be found on the website of the ASL BiSL Foundation. See: www.aslbislfoundation.org ASL 2 aligns with other frameworks e.g. ITIL? and BiSL? (for Business information management). The following topics are addressed in this book: Introduction to the main structure of ASL 2; Description of all ASL 2 clusters; Introduction to the implementation of ASL 2; Frequently Asked Questions on the ASL 2 framework; Changes between ASL version 1 and ASL 2. This book is the official core study guide for the ASL 2 Foundation exam.

The ITSM Process Design Guide
The ITSM Process Design Guide

Author: Donna Knapp

Publisher: J. Ross Publishing

Published: 2010-08-15

Total Pages: 257

ISBN-13: 1604270497

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The ITSM Process Design Guide: Developing, Rengineering and Improving IT Service Management closes the knowledge gap by providing detailed guidance on assessing, designing, measuring, and integrating ITSM processes. The advice and techniques in this book apply unilaterally to every IT service provider and ITSM framework, standard, and maturity model.

ITIL® 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond, second edition
ITIL® 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond, second edition

Author: Claire Agutter

Publisher: IT Governance Ltd

Published: 2020-04-28

Total Pages: 211

ISBN-13: 1787782204

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ITIL® 4 Essentials contains everything you need to know to pass the ITIL 4 Foundation Certificate, plus more. It covers practices and concepts that are not addressed as part of the Foundation syllabus, making it ideal for newly qualified practitioners. This second edition has been updated to align with amendments to the ITIL® 4 Foundation syllabus.

Software Architecture Foundation
Software Architecture Foundation

Author: Alexander Lorz

Publisher: Van Haren

Published: 2021-05-25

Total Pages: 237

ISBN-13: 9401807426

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This book covers everything you need to master the iSAQB© Certified Professional for Software Architecture - Foundation Level (CPSA-F) certification. This internationally renowned education and certification schema defines various learning path for practical software architects. This book concentrates on the foundation level examination. It explains and clarifies all 40+ learning goals of the CPSA-F© curriculum. In addition, you find step-by-step preparation guide for the examination. Please beware: This book is not meant as a replacement for existing software architecture books and courses, but strongly focusses on explaining and clarifying the iSAQB CPSA-F foundation.

ITIL Lifecycle Essentials
ITIL Lifecycle Essentials

Author: Claire Agutter

Publisher: IT Governance Publishing

Published: 2013-03-28

Total Pages: 375

ISBN-13: 1849284180

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Gives ITIL Foundation candidates a comprehensive overview of the key elements, concepts and terminology used in the ITIL service lifecycle.