Mapping Experiences
Mapping Experiences

Author: Jim Kalbach

Publisher: "O'Reilly Media, Inc."

Published: 2016-04-25

Total Pages: 652

ISBN-13: 1491923482

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Customers who have inconsistent, broken experiences with products and services are understandably frustrated. But it’s worse when people inside these companies can’t pinpoint the problem because they’re too focused on business processes. This practical book shows your company how to use alignment diagrams to turn valuable customer observations into actionable insight. With this unique tool, you can visually map your existing customer experience and envision future solutions. Product and brand managers, marketing specialists, and business owners will learn how experience diagramming can help determine where business goals and customer perspectives intersect. Once you’re armed with this data, you can provide users with real value. Mapping Experiences is divided into three parts: Understand the underlying principles of diagramming, and discover how these diagrams can inform strategy Learn how to create diagrams with the four iterative modes in the mapping process: setting up a mapping initiative, investigating the evidence, visualizing the process, and using diagrams in workshops and experiments See key diagrams in action, including service blueprints, customer journey maps, experience maps, mental models, and spatial maps and ecosystem models

2020 U.S. Coin Digest
2020 U.S. Coin Digest

Author: David C. Harper

Publisher: Penguin

Published: 2019-07-16

Total Pages: 321

ISBN-13: 1440248990

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Fully illustrated with more than 2,000 images, 2020 U.S. Coin Digest, 18th edition, is a comprehensive, fully researched and vetted color guide with values to all United States coins issues featuring in a nearly indestructible hardcover with a lay-flat, easy-to-use format to make your experience even more enjoyable. This complete reference to U.S. coins includes all circulating and non-circulating coins, from early American Token Coinage to modern commemorative issues of the 21st century. The following features make the U.S. Coin Digest the only reference you need for collecting U.S. coins: • 2000 images--nearly all in full color--provide a spectacular visual guide making identification and appreciation of U.S. coins easy and enjoyable. • Thousands of detailed listings completely and expertly vetted, allowing the consumer to collect with confidence. • A clear and easy-to-use guide to identifying minting errors with color images by Ken Potter, leading authority on error coins and author of popular Strike It Rich with Pocket Change. • Coins of Colonial America • U.S. Territorial Gold coinage • U.S. Mint Sets, Proof Sets and Prestige Sets with current market values • Coins of Hawaii, Puerto Rico and Philippines

IEC 62304 A Complete Guide - 2020 Edition
IEC 62304 A Complete Guide - 2020 Edition

Author: Gerardus Blokdyk

Publisher: 5starcooks

Published: 2019-09-29

Total Pages: 314

ISBN-13: 9780655931119

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How do you produce usable, medical device regulated software? Does your organization have a product security function? Software cannot be released for use until validation has been completed? How frequent are computing technology-related medical device failures? Who is responsible for on-line help? This breakthrough IEC 62304 self-assessment will make you the reliable IEC 62304 domain authority by revealing just what you need to know to be fluent and ready for any IEC 62304 challenge. How do I reduce the effort in the IEC 62304 work to be done to get problems solved? How can I ensure that plans of action include every IEC 62304 task and that every IEC 62304 outcome is in place? How will I save time investigating strategic and tactical options and ensuring IEC 62304 costs are low? How can I deliver tailored IEC 62304 advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all IEC 62304 essentials are covered, from every angle: the IEC 62304 self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that IEC 62304 outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced IEC 62304 practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in IEC 62304 are maximized with professional results. Your purchase includes access details to the IEC 62304 self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific IEC 62304 Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Microsoft Visio 2016 Step By Step
Microsoft Visio 2016 Step By Step

Author: Scott A. Helmers

Publisher: Microsoft Press

Published: 2015-12-16

Total Pages: 783

ISBN-13: 0735699569

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The quick way to learn Microsoft Visio 2016! This is learning made easy. Get more done quickly with Visio 2016. Jump in wherever you need answers--brisk lessons and colorful screenshots show you exactly what to do, step by step. Get results faster with starter diagrams Diagram processes, organizations, networks, and datacenters Add styles, colors, and themes Enhance diagrams with data-driven visualizations Link to external data sources, websites, and documents Add structure to diagrams with containers, lists, and callouts Validate flowchart, swimlane, and BPMN diagrams Collaborate and publish with Visio Services and Microsoft SharePoint 2016 Look up just the tasks and lessons you need

Octopath Traveler: The Complete Guide
Octopath Traveler: The Complete Guide

Author: Square Enix

Publisher: Dark Horse Comics

Published: 2020-12-29

Total Pages: 232

ISBN-13: 1506719686

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Master Square Enix's critically acclaimed RPG Octopath Traveler with this comprehensive guide! Explore every corner of Orsterra with the help of this complete guide which includes insight and explanation of the main narrative as well as boss strategies for each of the games' eight protagonists! Dive deeper with detailed environment maps, subquest information, and beautiful illustrations that fully realize Octopath Traveler's HD-2D graphics with exclusive explanations and commentary from the development team. Dark Horse Books and Square Enix present a faithful localization of the original Japanese volume, offered in English for the first time! Whether you're a first-time player or looking to take your game to one hundred percent completion, this guide book is not to be missed!

Timeboxing
Timeboxing

Author: Gerardus Blokdyk

Publisher: Createspace Independent Publishing Platform

Published: 2018-01-13

Total Pages: 130

ISBN-13: 9781983803628

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What does Timeboxing success mean to the stakeholders? What are the key elements of your Timeboxing performance improvement system, including your evaluation, organizational learning, and innovation processes? Who is responsible for ensuring appropriate resources (time, people and money) are allocated to Timeboxing? Who will be responsible for deciding whether Timeboxing goes ahead or not after the initial investigations? What would happen if Timeboxing weren't done? This exclusive Timeboxing self-assessment will make you the trusted Timeboxing domain auditor by revealing just what you need to know to be fluent and ready for any Timeboxing challenge. How do I reduce the effort in the Timeboxing work to be done to get problems solved? How can I ensure that plans of action include every Timeboxing task and that every Timeboxing outcome is in place? How will I save time investigating strategic and tactical options and ensuring Timeboxing opportunity costs are low? How can I deliver tailored Timeboxing advise instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Timeboxing essentials are covered, from every angle: the Timeboxing self-assessment shows succinctly and clearly that what needs to be clarified to organize the business/project activities and processes so that Timeboxing outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Timeboxing practitioners. Their mastery, combined with the uncommon elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Timeboxing are maximized with professional results. Your purchase includes access to the $249 value Timeboxing self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. Your exclusive instant access details can be found in your book.

Mapping Experiences
Mapping Experiences

Author: James Kalbach

Publisher: O'Reilly Media

Published: 2020-11-23

Total Pages: 438

ISBN-13: 1492076600

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Customers who have inconsistent experiences with products and services are understandably frustrated. But it's worse for organizations that can't pinpoint the causes of these problems because they're too focused on processes. This updated book shows your team how to use alignment diagrams to turn valuable customer observations into actionable insight. With this powerful technique, you can visually map existing customer experience and envision future solutions. Designers, product and brand managers, marketing specialists, and business owners will discover how experience diagramming helps you determine where business goals and customer perspectives intersect. Armed with this insight, you can provide the people you serve with real value. Mapping experiences isn't just about product and service design; it's about understanding the human condition. Emphasize recent changes in business using the latest mapping techniques Create diagrams that account for multichannel experiences as well as ecosystem design Understand how facilitation is increasingly becoming part of mapping efforts, shifting the focus from a deliverable to actionability Explore ways to apply mapping of all kinds to noncommercial settings, such as helping victims of domestic violence

CCISO Certified Chief Information Security Officer All-in-One Exam Guide
CCISO Certified Chief Information Security Officer All-in-One Exam Guide

Author: Steven Bennett

Publisher: McGraw Hill Professional

Published: 2020-11-27

Total Pages: 401

ISBN-13: 1260463931

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100% coverage of every objective for the EC-Council’s Certified Chief Information Security Officer exam Take the challenging CCISO exam with confidence using the comprehensive information contained in this effective study guide. CCISO Certified Chief Information Security Officer All-in-One Exam Guide provides 100% coverage of all five CCISO domains. Each domain is presented with information mapped to the 2019 CCISO Blueprint containing the exam objectives as defined by the CCISO governing body, the EC-Council. For each domain, the information presented includes: background information; technical information explaining the core concepts; peripheral information intended to support a broader understating of the domain; stories, discussions, anecdotes, and examples providing real-world context to the information. • Online content includes 300 practice questions in the customizable Total Tester exam engine • Covers all exam objectives in the 2019 EC-Council CCISO Blueprint • Written by information security experts and experienced CISOs

Concepts in Enterprise Resource Planning
Concepts in Enterprise Resource Planning

Author: Ellen F. Monk

Publisher: Cengage Learning

Published: 2013

Total Pages: 272

ISBN-13: 9781111820411

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Show your students how to master and maximize enterprise resource planning (ERP) software, which continues to become more critical in business today, with the latest edition of Monk/Wagner's successful CONCEPTS IN ENTERPRISE RESOURCE PLANNING, International Edition. Equip students to use ERP tools to increase growth and productivity as they learn how to effectively combine an organization's numerous functions into one comprehensive, integrated system. CONCEPTS IN ENTERPRISE RESOURCE PLANNING, 4E, International Edition reflects the latest trends and updates in ERP software while demonstrating how to make the most of this important technology.The authors introduce the basic functional areas of business and how they are related. The book demonstrates how information systems that are not effectively integrated fail to support business functions and business processes that extend across functional area boundaries. By contrast, students clearly see how integrated information systems help organizations improve business process and provide managers with accurate, consistent, and current data for making informed strategic decisions. All-new sidebar cases and real examples throughout this edition not only thoroughly introduce the practical aspects of enterprise resource planning, but also prepare readers for ongoing ERP success in business today and tomorrow.

Hot Wheels Treasure Hunt Price Guide
Hot Wheels Treasure Hunt Price Guide

Author: Neal Giordano

Publisher:

Published: 2020-05-15

Total Pages: 66

ISBN-13:

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Updated & Revised for 2020! Get detailed information and pricing on the hottest segment of the Hot Wheels hobby today: The limited edition Treasure Hunt Series! This year's edition spans all "Regular" and "Super" Treasure Hunt models from 1995 to 2020, including variations. (All known 2020 models were added up to the release date of this edition; the list will not be complete, as some had yet to be released.) You'll get the most current values for each model, where each has been individually researched with a minimum of 12 sales to attain an average value. The Hot Wheels Treasure Hunt Price Guide is the only Hot Wheels price guide that has an update each year! You'll get up-to-date values, which will assist collectors in making sound buying/trading/selling decisions, as well as provide interesting tidbits on the history of the Treasure Hunt segment. Featured inside: * Current sales averages for all models and Box Sets * Wheel Chart of common Treasure Hunt wheels * Short Card values, as available * Top 10 Movers & Shakers list and more. You'll get the inside edge on the most dynamic segment of the Hot Wheels hobby today! Please note that this book covers the Limited Edition Treasure Hunt segment from 1995-2020 ONLY; it does NOT include pricing for any of the remaining Hot Wheels line.