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Author: Ron Kaufman
Publisher:
Published: 2012
Total Pages: 0
ISBN-13: 9780984762507
DOWNLOAD EBOOKKaufman takes you on a journey into the new world of service. Learn how the world's leading companies have changed the game, and how you can successfully follow this path to an uplifting service transformation.
Author: Ron Kaufman
Publisher: Up! Your Service
Published: 2002-03
Total Pages: 296
ISBN-13: 9789810529598
DOWNLOAD EBOOKStrategies and action steps to delight your customers now! Build a mindset and a toolset to bring your service UP! develop a service culture that sizzles and succeeds. apply proven techniques to get closer to your customers. Polish your perception points to create positive impressions. Leverage customer value dimensions for long-term profits. Achieve surprising and unbelievable service standards. Increase customer loyalty with effective service recovery. Discover the hidden power in service guarantees.
Author:
Publisher: Gower Publishing Company, Limited
Published: 1999-01-01
Total Pages: 160
ISBN-13: 9780566081392
DOWNLOAD EBOOKThis text introduces a customer service programme that has been applied, refined and customized in many top businesses. It explains in practical terms how you can build a service culture into your business.
Author: Ron Kaufman
Publisher:
Published: 2002
Total Pages: 0
ISBN-13: 9789810459390
DOWNLOAD EBOOKTrue stories of winners and losers in the quest for superior service. Who wins? Who loses? It's up to you! Benchmark the best service innovations (Chapter 5: Generating New Ideas). Discover how to keep your customers happy, loyal, and buying more (Chapter 10: Building Up Your Business). Find out who makes the biggest mistakes in service, and what you must avoid (Chapter 13: The Infinite Absurdity Awards). Plus many more easy-to-use insights on the spirit, language, and culture of superior service. Take a look!
Author: Ron Kaufman
Publisher:
Published: 2000
Total Pages: 328
ISBN-13:
DOWNLOAD EBOOKAuthor: Ron Kaufman
Publisher: Kaufman Professional Service
Published: 2005
Total Pages: 262
ISBN-13: 9789810529383
DOWNLOAD EBOOKTools, tips, and proven techniques to lift your service higher. Lift your service UP! Increase service value! Add more to your customers and your bottom line. (Chapter 2 unlocks the value.) Explore spectacular service! Discover what's beyond the extra mile. (Chapter 4 reveals the secrets.) Build your service culture! Attract great customers—and staff. (Study Chapter 6 to keep them.) Solve the crossword puzzles! Find loyalty, passion, and profits. (Every chapter has the clues. Chapter 9 has all the answers.)
Author: Ron Kaufman
Publisher:
Published: 2002
Total Pages: 0
ISBN-13: 9789810459390
DOWNLOAD EBOOKTrue stories of winners and losers in the quest for superior service. Who wins? Who loses? It's up to you! Benchmark the best service innovations (Chapter 5: Generating New Ideas). Discover how to keep your customers happy, loyal, and buying more (Chapter 10: Building Up Your Business). Find out who makes the biggest mistakes in service, and what you must avoid (Chapter 13: The Infinite Absurdity Awards). Plus many more easy-to-use insights on the spirit, language, and culture of superior service. Take a look!
Author: Ron Kaufman
Publisher: Kaufman Professional Services
Published: 2005
Total Pages: 144
ISBN-13: 9789810529277
DOWNLOAD EBOOKWorld-class quips and action tips to brighten up your service! Service is the currency that keeps our economy moving. I serve you in one business, you serve me in another. When either of us improves, the economy gets a little better. When both of us improve, people are sure to take notice. When everyone improves, the whole world grows stronger and closer together. What goes around, comes around. What you send out does come back. Service is a two-way street; life is, too—and hundreds more!
Author: Sheila Pantry
Publisher: Facet Publishing
Published: 2005
Total Pages: 209
ISBN-13: 1856045587
DOWNLOAD EBOOKThis book is intended as a guide to help those who need to set up a library or information service in their organization, irrespective of subject background or type of organization. It will help both those who have qualifications but no experience in setting up such a centre and those who have had no training at all. The authors have had many years experience setting up information services in different subject backgrounds for a wide range of organizations both in the UK and in many countries. This book will hold your hand as you tackle the many steps to take as you create a successful information service - irrespective of size. Topics covered include: the reasons for establishing a library what information is needed, how quickly and in what quantities (information audit approach) meeting the information needs of special users premises and furniture equipment and Internet access technical requirements staffing managing budgets and finance managing people - staff and management networking and locating sources of information Readership: The book also has a full list of appendices of sample documents from newsletter and press releases to lists of basic reference books and periodicals.
Author: Gaurav Nayyar
Publisher: World Bank Publications
Published: 2021-10-18
Total Pages: 364
ISBN-13: 1464817103
DOWNLOAD EBOOKManufacturing-led development has provided the traditional model for creating jobs and prosperity. But in the past three decades the conventional pattern of structural transformation has changed, with the services sector growing faster than the manufacturing sector. This raises critical questions about the ability of developing economies to close productivity gaps with advanced economies and to create good jobs for more people. At Your Service? The Promise of Services-Led Development (www.worldbank.org/services-led-development) assesses the scope of a services-driven development model and policy directions that can maximize the model’s potential.
