Transit Bus Service Line and Cleaning Functions
Transit Bus Service Line and Cleaning Functions

Author: John J. Schiavone

Publisher: Transportation Research Board

Published: 1995

Total Pages: 60

ISBN-13: 9780309058575

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Provides a variety of approaches to transit bus service line and cleaning functions so transit agencies can evaluate the effectiveness of their own operations.

A Guidebook for Developing and Sharing Transit Bus Maintenance Practices
A Guidebook for Developing and Sharing Transit Bus Maintenance Practices

Author: John J. Schiavone

Publisher: Transportation Research Board

Published: 2005

Total Pages: 123

ISBN-13: 0309088429

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This report should be of interest to transit bus maintenance managers and others interested in the development of written transit bus maintenance procedures, or "practices," and the sharing of these practices with others in the transit industry. The report provides guidance on how to develop effective transit bus maintenance practices tailored to one's local operating environment. It provides seven sample practices developed using the guidance. Complementing this report is an on-line Web Board sponsored by the Transportation Research Board's Committee on Transit Fleet Maintenance. This Web Board allows transit agencies to post their maintenance practices for others to review, revise as necessary for their own operating conditions, and use. The report provides instructions on how to access the Web Board, use it to develop maintenance practices, and share these practices among transit agencies.

A Handbook for Measuring Customer Satisfaction and Service Quality
A Handbook for Measuring Customer Satisfaction and Service Quality

Author: Morpace International

Publisher: Transportation Research Board

Published: 1999

Total Pages: 222

ISBN-13: 9780309063234

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This handbook focuses on how to measure customer satisfaction and how to develop transit agency performance measures. It will be of interest to transit managers, market research and customer service personnel, transit planners, and others who need to know about measuring customer satisfaction and developing transit agency performance measures. The handbook provides methods on how to identify, implement, and evaluate customer satisfaction and customer-defined quality service.