Transforming Relationships for High Performance
Transforming Relationships for High Performance

Author: Jody Hoffer Gittell

Publisher: Stanford University Press

Published: 2016-08-03

Total Pages: 320

ISBN-13: 0804797048

DOWNLOAD EBOOK

A guide to using positive organizational change to do more with less, from the acclaimed author of The Southwest Airlines Way. Whether from customers, supply-chain partners, policymakers, or regulators, organizations in virtually every industry are facing calls to do more with less. They are feeling compelled to provide higher-quality outcomes, more rapidly, at a lower cost. This book offers a road-tested approach for delivering these outcomes through positive organizational change. Its message comes just in time—for too many companies have gone the way of low-road strategies, such as cutting pay and perks, and working harder not smarter. Drawing on her pathbreaking research, Jody Hoffer Gittell reveals that high performance is fundamentally relational—rooted in both human and social capital. Based on this insight, she provides a unique model that will help companies build meaningful relationships among colleagues, develop smarter work processes, and design organizational structures fit for today’s pressure test. By following four organizations on their change journeys, she illustrates how “relational coordination” unfolds in real-world settings. In addition, tools for change guide readers as they learn how to implement this new model in their own workplaces.

High Performance Healthcare: Using the Power of Relationships to Achieve Quality, Efficiency and Resilience
High Performance Healthcare: Using the Power of Relationships to Achieve Quality, Efficiency and Resilience

Author: Jody Hoffer Gittell

Publisher: McGraw Hill Professional

Published: 2009-04-17

Total Pages: 353

ISBN-13: 0071621814

DOWNLOAD EBOOK

In her groundbreaking book The Southwest Airlines Way, Jody Hoffer Gittell revealed the management secrets of the company Fortune magazine called “the most successful airline in history.” Now, the bestselling business author explains how to apply those same principles in one of our nation’s largest, most important, and increasingly complex industries. High Performance Healthcare explains the critical concept of “relational coordination”—coordinating work through shared goals, shared knowledge, and mutual respect. Because of the way healthcare is organized, weak links exist throughout the chain of communication. Gittell clearly demonstrates that relational coordination strengthens those weak links, enabling providers to deliver high quality, efficient care to their patients. Using Gittell’s innovative management methods, you will improve quality, maximize efficiency, and compete more effectively. High Performance Healthcare walks you step by step through the process of: Identifying weak areas of relational coordination within your organization Transforming work practices that are creating barriers to relational coordination Building a high performance work system to foster consistent relational coordination across all disciplines The book includes case studies illustrating how some healthcare organizations are already transforming themselves using Gittell’s proven tools. It concludes by identifying industry-level obstacles to high performance healthcare and showing how individual organizations and their leaders can support sweeping change at the highest levels. Policy changes and increased access to care will not alone answer the healthcare industry’s problems. Timely, accurate, problem-solving communication that crosses all organizational boundaries is a powerful response to business as usual. High Performance Healthcare explains exactly how to achieve this crucial dynamic, providing a long-awaited cure to an industry in crisis.

High Performance Habits
High Performance Habits

Author: Brendon Burchard

Publisher: Hay House, Inc

Published: 2017-09-19

Total Pages: 401

ISBN-13: 1401952852

DOWNLOAD EBOOK

THESE HABITS WILL MAKE YOU EXTRAORDINARY. Twenty years ago, author Brendon Burchard became obsessed with answering three questions: 1. Why do some individuals and teams succeed more quickly than others and sustain that success over the long term? 2. Of those who pull it off, why are some miserable and others consistently happy on their journey? 3. What motivates people to reach for higher levels of success in the first place, and what practices help them improve the most After extensive original research and a decade as the world’s leading high performance coach, Burchard found the answers. It turns out that just six deliberate habits give you the edge. Anyone can practice these habits and, when they do, extraordinary things happen in their lives, relationships, and careers. Which habits can help you achieve long-term success and vibrant well-being no matter your age, career, strengths, or personality? To become a high performer, you must seek clarity, generate energy, raise necessity, increase productivity, develop influence, and demonstrate courage. The art and science of how to do all this is what this book is about. Whether you want to get more done, lead others better, develop skill faster, or dramatically increase your sense of joy and confidence, the habits in this book will help you achieve it faster. Each of the six habits is illustrated by powerful vignettes, cutting-edge science, thought-provoking exercises, and real-world daily practices you can implement right now. If you’ve ever wanted a science-backed, heart-centered plan to living a better quality of life, it’s in your hands. Best of all, you can measure your progress. A link to a free professional assessment is included in the book.

The Culture Cycle
The Culture Cycle

Author: James L. Heskett

Publisher: FT Press

Published: 2012

Total Pages: 385

ISBN-13: 0132779781

DOWNLOAD EBOOK

The contribution of culture to organizational performance is substantial and quantifiable. In The Culture Cycle, renowned thought leader James Heskett demonstrates how an effective culture can account for 20-30% of the differential in performance compared with "culturally unremarkable" competitors. Drawing on decades of field research and dozens of case studies, Heskett introduces a powerful conceptual framework for managing culture, and shows it at work in a real-world setting. Heskett's "culture cycle" identifies cause-and-effect relationships that are crucial to shaping effective cultures, and demonstrates how to calculate culture's economic value through "Four Rs": referrals, retention, returns to labor, and relationships. This book: Explains how culture evolves, can be shaped and sustained, and serve as the organization's "internal brand." Shows how culture can promote innovation and survival in tough times. Guides leaders in linking culture to strategy and managing forces that challenge it. Shows how to credibly quantify culture's impact on performance, productivity, and profits. Clarifies culture's unique role in mission-driven organizations. A follow-up to the classic Corporate Culture and Performance (authored by Heskett and John Kotter), this is the next indispensable book on organizational culture. "Heskett (emer., Harvard Business School) provides an exhaustive examination of corporate policies, practices, and behaviors in organizations." Summing Up: Recommended. Reprinted with permission from CHOICE, copyright by the American Library Association.

Dynamic Relationships
Dynamic Relationships

Author: Jacqueline M. Stavros

Publisher: Taos Institute Publications

Published: 2005

Total Pages: 178

ISBN-13: 9780971441668

DOWNLOAD EBOOK

Dynamic Relationships invites us to step into the appreciative paradigm where the principles governing our actions and relationships offer a means for increased value and meaning in our lives and communities of work and play.They empower us to become a force for creating and sustaining life-affirming relationships and success in daily living.

Building Trust at the Speed of Change
Building Trust at the Speed of Change

Author: Edward M. Marshall

Publisher: Amacom Books

Published: 2000

Total Pages: 224

ISBN-13: 9780814404782

DOWNLOAD EBOOK

Offers a model for building organizations that can swiftly and effectively respond to rapidly changing business needs through methods that value principles over power and people over processes, focusing on integrity, trust, and collaboration

Leading for Results
Leading for Results

Author: Dennis Sparks

Publisher: Corwin Press

Published: 2006-11-17

Total Pages: 249

ISBN-13: 1483351807

DOWNLOAD EBOOK

Praise for the First Edition: Sparks rejects simplistic solutions to school improvement, and honors the practical knowledge and expertise of educators." —Richard DuFour, Educational Author and Consultant "Dennis Sparks has given us a practical, original, and tough-minded book about what schools need now. An excellent book—but even more, a book to act on." —Mike Schmoker, Consultant and Author "In this inventive ′self-help′′handbook for educators, Dennis Sparks challenges and helps us—not to do something but to be something different." —Roland S. Barth, Author, Lessons Learned Improve teaching and learning in your school by fostering personal and organizational change! Authentic or transformational leadership flows from self-awareness regarding intentions, values, and feelings and its influence is reflected in a leader′s actions. Leading for Results, Second Edition, focuses on the educational leader′s role in actualizing human potential and unleashing individual and organizational energy, while promoting extraordinary performance in "ordinary" people by first changing within oneself. In this updated edition featuring 18 new thought-provoking essays, Dennis Sparks shows how school leaders can promote extraordinary changes, be accountable, and achieve meaningful results for schools, districts, and their personal lives. Using bold theories about education, leadership, teaching, and student learning, you′ll learn how to make change happen, create usable strategies, commit to action, and achieve goals by Examining your assumptions and producing results-oriented thoughts, words, and actions Deepening your understanding of important issues related to the interpersonal challenges of change Engaging in next-action thinking and applying what you′ve learned This powerful resource helps leaders to recognize their capacity for making a tremendous difference in their organizations, ensuring ultimate success!

Leading Teams
Leading Teams

Author: J. Richard Hackman

Publisher: Harvard Business Press

Published: 2002

Total Pages: 330

ISBN-13: 1578513332

DOWNLOAD EBOOK

Hackman (social and organizational psychology, Harvard U.) identifies the factors of being a team leader that will enable a team to work together efficiently to achieve organizational goals. He suggests that five conditions are necessary: having a real team, a compelling direction, an enabling team structure, a supportive organizational context, and expert team coaching. He integrates insights from interviews with team leaders with concepts from the social sciences. Annotation copyrighted by Book News, Inc., Portland, OR

The Culture Engine
The Culture Engine

Author: S. Chris Edmonds

Publisher: John Wiley & Sons

Published: 2014-09-22

Total Pages: 276

ISBN-13: 1118947320

DOWNLOAD EBOOK

An organizational "North Star," codifying valued behaviors for optimal performance The Culture Engine shows leaders how to create a high performing, values aligned culture through the creation of an organizational constitution. With practical step-by-step guidance, readers learn how to define their organization's culture, delineate the behaviors that contribute to greater performance and greater engagement, and draft a document that codifies those behaviors into a constitution that guides behavior towards an ideal: a safe, inspiring workplace. The discussion focuses on people, including who should be involved at the outset and how to engage employees from start to finish, while examples of effective constitutions provide guidance toward drafting a document that can actualize an organization's potential. Culture drives everything that happens in an organization day to day, including focus, priorities, and the treatment of employees and customers. A great culture drives great performance, and can help attract and retain great talent. But a great culture isn't something that evolves naturally. The Culture Engine is a guide to strategically planning a culture by compiling the company's guiding principles and behaviors into an organizational constitution. Decide which behaviors and attitudes are desired in the organization Secure leader commitment to planning, drafting, and implementing the document Learn the most effective way to socialize the draft statement and get everyone on board Model desired behaviors to boost employee engagement throughout the process Organizational culture is not an amorphous thing – it comes down from the top, inspired and exemplified by the leadership. It can steer a company up or down, keep it on mission or force it off-course. For an organization to fulfill its potential, the culture must be on-point, truly reflecting the heart of the company from leaders to team members across the company. The Culture Engine helps leaders define the playing field, pushing performance to the next level.