Toward an Ethics and Etiquette for Electronic Mail

Toward an Ethics and Etiquette for Electronic Mail

Author: Norman Zalmon Shapiro

Publisher: RAND Corporation

Published: 1985

Total Pages: 50

ISBN-13:

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This report discusses some important general attributes of electronic mail and message systems, and the effects of those attributes on the quality and appropriateness of communication. The authors discuss the "etiquette" of sending and receiving electronic mail, drawing on personal observation of inappropriate or counterproductive uses of these systems. By presenting some initial guidelines, the authors attempt to accelerate the process by which social customs and behavior appropriate to electronic mail become established, and thereby to accelerate the effective use of such systems.


Email, SMS, MMS

Email, SMS, MMS

Author: Carmen Frehner

Publisher: Peter Lang

Published: 2008

Total Pages: 308

ISBN-13: 9783039114511

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Are email and SMS forms of writing or speech? This question cannot be answered easily because their registers are hybrid; they make use of both orality and literacy. This book offers an accurate placement of emails and text messages along the written/spoken continuum. Emails and text messages are also compared to letters and phone calls while a closer comparison of SMS and telegrams shows how far text messaging can be regarded as a renaissance of telegrams. Attention is further paid to multimedia messaging and questions concerning the proportion of image to text, picture categories as well as MMS dialogues are approached. The book finally comments on linguistic changes and deals with the German language community's concern with regard to the increasing use of Anglicisms.


Alphabet to Email

Alphabet to Email

Author: Naomi S. Baron

Publisher: Routledge

Published: 2002-06-01

Total Pages: 559

ISBN-13: 1134663072

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In Alphabet to Email Naomi Baron takes us on a fascinating and often entertaining journey through the history of the English language, showing how technology - especially email - is gradually stripping language of its formality. Drawing together strands of thinking about writing, speech, pedagogy, technology, and globalization, Naomi Baron explores the ever-changing relationship between speech and writing and considers the implications of current language trends on the future of written English. Alphabet to Email will appeal to anyone who is curious about how the English language has changed over the centuries and where it might be going.


Email and the Everyday

Email and the Everyday

Author: Esther Milne

Publisher: MIT Press

Published: 2021-02-09

Total Pages: 331

ISBN-13: 0262362767

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An exploration of how email is experienced, understood, and materially structured as a practice spanning our everyday domestic and work lives. Despite its many obituaries, email is not dead. As a global mode of business and personal communication, email outstrips newer technologies of online interaction; it is deeply embedded in our everyday lives. And yet--perhaps because the ubiquity of email has obscured its study--this is the first scholarly book devoted to email as a key historical, social, and commercial site of digital communication in our everyday lives. In Email and the Everyday, Esther Milne examines how email is experienced, understood, and materially structured as a practice spanning the domestic and institutional spaces of daily life.


Page to Screen

Page to Screen

Author: Ilana Snyder

Publisher: Routledge

Published: 2003-09-02

Total Pages: 289

ISBN-13: 1136858369

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Hypertext, e-mail, word processing: electronic technologies have revolutionized textual practices. How does language on screen work differently from language on the page? What new literacy skills are needed and how do we teach them? Page to Screen collects some of the best contemporary thinkers in the field of technology and literacy. They analyze the potential of the new forms of text, the increased emphasis on visual communication, new forms of rhetoric, learning in the age of global communication networks and new approaches to storytelling. Page to Screen is compelling reading for anyone interested in Literacy Education, Language Studies, English, Library Studies, Multimedia and Communication Studies. International contributors include Gunther Kress, Cynthia Selfe, Gail E. Hawisher and Colin Lankshear.


Philosophical Perspectives on Computer-Mediated Communication

Philosophical Perspectives on Computer-Mediated Communication

Author: Charles Ess

Publisher: SUNY Press

Published: 1996-01-01

Total Pages: 332

ISBN-13: 9780791428719

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The rush to the Information Superhighway and the transition to an Information Age have enormous political, ethical, and religious consequences. The essays collected here develop both interdisciplinary and international perspectives on privacy, critical thinking and literacy, democratization, gender, religion, and the very nature of the revolution promised in cyberspace. These essays are essential reading for anyone who wants to better understand and reflect upon these events and issues.


Letters, Postcards, Email

Letters, Postcards, Email

Author: Esther Milne

Publisher: Routledge

Published: 2012-02-27

Total Pages: 281

ISBN-13: 1135177473

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In this original study, Milne moves between close readings of letters, postcards and emails, and investigations of the material, technological infrastructures of these forms, to answer the question: How does presence function as an aesthetic and rhetorical strategy within networked communication practices? As her work reveals, the relation between old and new communication systems is more complex than allowed in much contemporary media theory. Although the correspondents of letters, postcards and emails are not, usually, present to one another as they write and read their exchanges, this does not necessarily inhibit affective communication. Indeed, this study demonstrates how physical absence may, in some instances, provide correspondents with intense intimacy and a spiritual, almost telepathic, sense of the other’s presence. While corresponding by letter, postcard or email, readers construe an imaginary, incorporeal body for their correspondents that, in turn, reworks their interlocutor’s self-presentation. In this regard the fantasy of presence reveals a key paradox of cultural communication, namely that material signifiers can be used to produce the experience of incorporeal presence.


Computing and Change on Campus

Computing and Change on Campus

Author: Sara Kiesler

Publisher: Cambridge University Press

Published: 1987-09-25

Total Pages: 276

ISBN-13: 9780521344319

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In this book the authors examine the impact of computerization on faculty, staff, administrators, and students, and find that the new technology has social consequences - changes in patterns of attention, social contact, norms, and social structure.


Customer Service For Dummies

Customer Service For Dummies

Author: Karen Leland

Publisher: John Wiley & Sons

Published: 2011-03-03

Total Pages: 409

ISBN-13: 1118052730

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Customer Service For Dummies, Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to form an all-in-one guide to customer loyalty for large and small businesses alike. The book covers the fundamentals of service selling and presents up-to-date advice on such fundamentals as help desks, call centers, and IT departments. Plus, it shows readers how to take stock of their customer service strengths and weaknesses, create useful customer surveys, and learn from the successes and failures of businesses just like theirs. Karen Leland and Keith Bailey (Sausalito, CA) are cofounders of Sterling Consulting Group, an international consulting firm specializing in quality service consulting and training for such clients as Oracle, IBM, Avis, and Lucent.