Author: Yukyeong Chong

Publisher:

Published: 1998

Total Pages: 570

ISBN-13:

An attempt was made to develop an evaluation instrument for perceived Total Quality Management (TQM) performance and examine the perceived TQM performance of clinical nutrition managers/dietitians, and foodservice managers/supervisors in selected teaching hospitals. The perceived TQM performance was further compared to the identified managerial traits and job satisfaction of these individuals as well as the job satisfaction of foodservice workers to assess the effectiveness of their organizational management. A survey instrument consisting of 41 statements for clinical nutrition managers and dietitians and 46 statements for foodservice managers and supervisors was developed to evaluate TQM performance. The Managerial Profile Inventory developed by McNary (1993) was used to measure Deming's quality managerial traits, and the JSS was utilized to examine how the respondents felt about their present job. Comparing the perceived TQM performance, although the clinical nutrition managers/dietitians group generally perceived higher performance than the foodservice managers/supervisors group, they showed a lower perceived level of performance regarding patient satisfaction evaluation. For the identified managerial traits, the cluster analysis showed that most of the respondents (76%) in this study were "not sure manager" and 17.33% were in the "Deming manager group". The individuals of both groups were generally most satisfied with supervision and least satisfied with promotion, while foodservice workers rated promotion the lowest and the nature of work the highest. Results of testing of hypotheses confirmed that the perceived TQM performance, the identified managerial traits, and the job satisfaction were partly correlated with one another in both groups. In particular, some variables of the managerial traits, the perceived TQM performance and job satisfaction of the foodservice managers/supervisors group were positively correlated to the foodservice workers' job satisfaction.