Three Sigma Leadership

Three Sigma Leadership

Author: Steven R Hirshorn

Publisher:

Published: 2020-03-04

Total Pages: 308

ISBN-13:

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As a technical organization, charged with performing groundbreaking and pathfinding challenges on a daily basis, NASA has long valued the role of its Chief Engineers and Lead Systems Engineers. Although it takes a team to accomplish our missions and no members are unimportant, the Chief Engineers and Lead Systems Engineers who we look to lead our technical teams are critical to the success of our endeavors. It is this corps of dedicated, experienced, and passionate problem solvers and leaders who battle the technical headwinds that face every project, finding often hidden solutions and overcoming seemingly insurmountable obstacles to create paths to success. Furthermore, it is that indomitable spirit of ingenuity and perseverance that defines the Agency. Developing our Chief Engineers and Lead Systems Engineers is a commitment of the NASA engineering community, and one of our tenets for excellence. This development ensures our corps of engineers obtain the depth of technical acumen that they require, first as discipline engineers and then as Chief Engineers and Lead Systems Engineers, but also the associated management skills and experience to ensure they can interact with the rest of the project team and with program, Center, and Agency leadership. What's more, this development also ensures that NASA Chief Engineers and Lead Systems Engineers proficiently serve as leaders of their own technical teams, and that's what this book is all about. These technical leaders are critical to successfully implementing the three safety tenets we inherited from the Apollo program. These include the following: Strong in-line checks and balances. This means that engineers check their fellow engineers, and that no one checks their own homework. 1. Healthy tension between responsible organizations. In NASA today that is the programs and the three Technical Authorities (Engineering, Safety, and Health and Medical). Each organization has to be on equal footing with separate but equal chains of command to allow issues to be raised independently and provide the healthy tension to create organizational checks and balances. 2. "Value-added" independent assessment. "Value-added" means you bring in outside technical experts to peer review critical issues. Having a fresh set of eyes on a problem can provide a different perspective, leverage different experiences and result in more robust solutions. 3. NASA arrived at these three tenets through considerable blood, sweat, and loss, and our commitment to them is now inscribed in our Agency governance. As Chief Engineers and Lead Systems Engineers, your role in this is paramount, and achieving excellence in this is an expectation of your job. Serving in this role is not an easy task, but it is a tremendously reward¬ing one. You are the leaders of your technical teams, owners of the technical baseline, standard bearers of engineering best practices, decision makers, risk mitigators and problem solvers. You are Chief Engineers and Lead Systems Engineers, the title of which should say it all.


Three Sigma Leadership - Or, the Way of the Chief Engineer

Three Sigma Leadership - Or, the Way of the Chief Engineer

Author: Hirshorn, Steven R.

Publisher: Independently Published

Published: 2020-07-03

Total Pages: 306

ISBN-13:

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Three Sigma Leadership is a practical guide through the challenges of leadership. It provides an overview of 24 key leadership skills, each described fully and backed with relevant real-life experiences from the author's career. NASA sets the bar high for its Chief Engineers, and Three Sigma Leadership explains those expectations in straightforward terminology. Each chapter provides familiar surroundings for engineers and speaks in their language, but also lays out the higher standard of leadership skills necessary to perform the job of a Chief Engineer.


Rath & Strong's Six Sigma Leadership Handbook

Rath & Strong's Six Sigma Leadership Handbook

Author: Rath & Strong

Publisher: John Wiley & Sons

Published: 2003-02-21

Total Pages: 598

ISBN-13: 9780471251248

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Achieve unparalleled customer satisfaction and greater profitability with this essential handbook! Six Sigma is a proven and highly effective business initiative for improving customer satisfaction and increasing the efficiency of processes. Rath & Strong's Six Sigma Leadership Handbook highlights the critical factors that make or break implementation, offers key best practices for getting it right the first time, and offers real-life examples and case studies that light the path to success. With Rath & Strong, you'll get an overview of the tools, methods, approaches, benefits, and risks that are associated with each element of the methodology.


Strategic Six Sigma

Strategic Six Sigma

Author: Dick Smith

Publisher: John Wiley & Sons

Published: 2002-12-25

Total Pages: 338

ISBN-13: 0471273139

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Real executives talk about how Six Sigma changed their organizations for the better Backed by the real-world experience of executives who successfully implemented Six Sigma, this book shows how this powerful, data-driven quality improvement methodology can improve the learning cycle and financial and corporate reporting, as well as strategic planning, customer demand issues, and more. Case studies and interviews provide real-life best practices that make the implementation process that much easier for managers. The authors are Six Sigma experts affiliated with PricewaterhouseCoopers and here present an innovative examination of this powerful and popular methodology.


Quality Management

Quality Management

Author: Abdul Razzak Rumane

Publisher: CRC Press

Published: 2023-12-04

Total Pages: 270

ISBN-13: 100380991X

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Divided into four main chapters, this book covers the inception on through to the handover of a project and details the three main stages (study stage, design stage, and construction stage) involved with managing any type of project. The book discusses the sustainability framework and provides an overview of quality management with construction projects along with the most common quality tools used to manage quality and achieve sustainability in projects. Quality Management: How to Achieve Sustainability in Projects takes the reader from start to finish with a focus on the sustainability elements needed to manage quality in projects and details the application of sustainability principles at different stages. The book discusses the quality tools used in managing sustainability and provides concise and complete information on how to easily achieve it through to the project handover stage. The book is written for Project Management professionals such as Project Managers, Quality Managers, Industrial Engineers, and Construction Managers, as well as Design Management professionals, academics, trainers, and graduate students.


Visionary Leadership In Healthcare

Visionary Leadership In Healthcare

Author: Holly Wei

Publisher: Sigma Theta Tau

Published: 2022-03-01

Total Pages: 637

ISBN-13: 164648021X

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The world is constantly changing, and during a time of great challenges, our healthcare systems must evolve—moving beyond an illness narrative and toward one that focuses on health and healing. In doing so, our leadership styles must evolve as well. Visionary Leadership in Healthcare informs, expands, and empowers nurse leaders to envision and transform the current healthcare system using an evolved worldview to achieve a global, life-sustaining perspective. Authors and skilled, experienced nurse leaders Holly Wei and Sara Horton-Deutsch model their call to move away from hierarchical leadership to more engaged, open, equitable, inclusive, authentic, and caring leadership styles. Table of Contents Chapter 1: The Evolution of Leadership Theories Chapter 2: Global Perspectives on the Evolution of Nursing Leadership Chapter 3: Transcending Leadership and Redefining Success Chapter 4: Developing Effective Nursing Leadership Skills and Capacity Chapter 5: Nurturing Healthy and Healing Work Environments Chapter 6: Leadership Roles in Promoting a Resilient Workforce Chapter 7: Leadership Roles in Mitigating Organizational Trauma Chapter 8: Nursing Leadership in Planetary and Environmental Health Chapter 9: Quantum Caring Leadership: A new Ontology into Practice Chapter 10: Caring Science Informed Leadership Chapter 11: Promoting Exceptional Patient Experience Though Compassionate Connected Care Chapter 12: Applying Complexity Science in Promoting Community and Population Health Chapter 13: Assembling a Unifying Force: Interprofessional Collaboration to Improve Healthcare Chapter 14: Leadership in Disaster Preparedness and Response Chapter 15: Nursing Leadership in the Global Health Context Chapter 16: Nursing Leadership in Promoting the Use of Evidence Chapter 17: Wisdom Leadership: A Developmental Journey Chapter 18: Diversity, Equity, and Inclusion in Nursing Education and Health Systems Chapter 19: Transforming Health Policy Chapter 20: Nursing Leadership in Social and Political Determinants of Health Chapter 21: Creating a Connected World: A Call to Ethics of Face and Belonging


Human Sigma

Human Sigma

Author: Jim Asplund

Publisher: Simon and Schuster

Published: 2007-10-28

Total Pages: 320

ISBN-13: 1595620451

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Six Sigma changed the face of manufacturing quality. Now, HumanSigma is poised to do the same for sales and service organizations. Human Sigma offers an innovative, research-based approach to one of the toughest challenges businesses face today: how to effectively manage the employee-customer encounter to drive business success. Based on research spanning 10 million employees and 10 million customers around the world, the Human Sigma approach combines a proven method for assessing the health of the employee-customer encounter with a disciplined process for improving it. Human Sigma is based on five rules to bring excellence to how employees engage and interact with customers: RULE #1: E Pluribus Unum. Employee and customer experiences must be managed together — not as separate entities. RULE #2: Feelings Are Facts. Emotions drive and shape the employee-customer encounter. RULE #3: Think Globally, Measure and Act Locally. The employee-customer encounter must be measured and managed at the local level. RULE #4: There Is One Number You Need to Know. Employee and customer engagement interact to drive enhanced financial performance. And this interaction can be quantified and summarized with a single performance metric. RULE #5: If You Pray for Potatoes, You Better Grab a Hoe. Good intentions alone do not constitute a plan of action. Sustainable improvement in the employee-customer encounter requires disciplined local action coupled with a companywide commitment to changing how employees are recruited, positioned in roles, rewarded and recognized, and importantly, how they are managed. Essential reading for global business leaders, Human Sigma shows how sales and service companies can flourish in the new global economy. It reveals a profoundly different method for managing human systems for growth. Blending strategic analysis with hands-on, practical steps and advice, Human Sigma will change how you view your work, your employees and your customers forever.


Knowledge Leadership

Knowledge Leadership

Author: C Lakshman

Publisher: SAGE Publications

Published: 2008-11-11

Total Pages: 232

ISBN-13: 8178298872

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Knowledge Leadership: Tools for Executive Leaders explains the concept of Knowledge Leadership by analyzing the strategies and tools of information and knowledge management. The book uses case studies of successful executive leaders such as Jack Welch and Michael Dell to examine Knowledge Leadership practices. The discourse covers global industries ranging from automobile to retail. Knowledge is a prized asset in this rapidly growing world. Some of it needs to be guarded against plagiarization at any cost, while some must be shared with people for it to flourish and thrive. Across industries, individuals and organizations have a competitive advantage if knowledge and information is disseminated and utilized effectively. This book elucidates mechanisms that top executives can employ to combine knowledge management and executive leadership. It provides insights into macro and micro level Knowledge Leadership from global organizations and young entrepreneurs. While imparting this practical knowledge, the author also underlines the interpersonal skills that executives must possess to manage subordinates and customers. This book would be immensely useful to students and faculty members studying Leadership, Knowledge Management, Knowledge Leadership, Business Management and Organizational Studies. It provides handy tips for executives of leading and upcoming organizations who intend to enhance their leadership skills and expertise in Knowledge Management. It would also be valuable reading for corporate training institutes.


Handbook of Construction Management

Handbook of Construction Management

Author: Abdul Razzak Rumane

Publisher: CRC Press

Published: 2016-08-05

Total Pages: 857

ISBN-13: 1482226650

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The book is developed to provide significant information and guidelines to construction and project management professionals (owners, designers, consultants, construction managers, project managers, supervisors, contractors, builders, developers, and many others from the construction-related industry) involved in construction projects (mainly civil construction projects, commercial-A/E projects) and construction-related industries. It covers the importance of construction management principles, procedures, concepts, methods, and tools, and their applications to various activities/components/subsystems of different phases of the life cycle of a construction project. These applications will improve the construction process in order to conveniently manage the project and make the project most qualitative, competitive, and economical. It also discuss the interaction and/or combination among some of the activities/elements of management functions, management processes, and their effective implementation and applications that are essential throughout the life cycle of project to conveniently manage the project. This handbook will: Focus on the construction management system to manage construction projects Include a number of figures and tables which will enhance reader comprehension Provide all related topics/areas of construction management Be of interest to all those involved in construction management and project management Provide information about Building Information Modeling (BIM), and ISO Certification in Construction Industry Offer a chapter on Lean construction The construction project life cycle phases and its activities/elements/subsystems are comprehensively developed and take into consideration Henri Fayol's Management Function concept which was subsequently modified by Koontz and O'Donnel and Management Processes Knowledge Areas described in PMBOK® published by Project Management Institute (PMI). The information available in the book will also prove valuable for academics/instructors to provide construction management/project management students with in-depth knowledge and guidelines followed in the construction projects and familiarize them with construction management practices.