Ask a Manager
Ask a Manager

Author: Alison Green

Publisher: Ballantine Books

Published: 2018-05-01

Total Pages: 306

ISBN-13: 0399181822

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From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together

Managing Online Forums
Managing Online Forums

Author: Patrick O'Keefe

Publisher: AMACOM

Published: 2008-04-21

Total Pages: 321

ISBN-13: 0814412939

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Every day, millions of users log on to their favorite online forums and interact with others to get advice and discuss everything from the latest news and trends to their hobbies, professions, and whatever else strikes their fancy. Admin­istrators have to lead these communities, deal with difficult users, and choose moderators. Legal constraints, spammers, and technical issues can turn the excitement of running an online community into chaos. With the right guidance, however, running forums can be a pleasure. Patrick O’Keefe has spent years developing and managing online communities. Now, he shows readers how to make the right decisions about every aspect of their forums, including: • choosing a name and domain name • picking the right software • deciding on user options like avatars and private messaging • setting guidelines and dealing with violators • ensuring that posts stay on topic • settling online disputes among users • involving users and keeping the site interesting Managing Online Forums is the one book that shows site owners and administrators how to create a safe and entertaining community that users will return to again and again.

From Bud to Boss
From Bud to Boss

Author: Kevin Eikenberry

Publisher: John Wiley & Sons

Published: 2011-01-07

Total Pages: 326

ISBN-13: 0470943904

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Practical advice for making the shift to your first leadership position The number of people who will become first-time supervisors will likely grow in the next 10 years, as Baby Boomers retire. Perhaps the most challenging leadership experience anyone will face isn't one at the top, but their first promotion to leadership. They must deal with the change and uncertainty that comes with a new job, requiring new skills, and they've been promoted from peer to leader. While the book addresses the needs of any manager, supervisor, or leader, it pulls from the best leadership and management thinking, and puts the focus on the difficulties that new leaders experience. Includes practical information for new managers who must supervise friends and former peers Authors are expert consultants who work with leaders at all levels Shows how to adopt the mindset of a leader, including: communicating change, giving feedback, coaching employees, leading productive teams, and achieving goals This much-needed book can help new leaders get beyond the stress and fear to focus on becoming the most effective leader they can be-starting right now.

Let Me Speak to the Manager!
Let Me Speak to the Manager!

Author: Daniel M. Boland

Publisher: Wipf and Stock Publishers

Published: 2020-03-14

Total Pages: 96

ISBN-13: 1532675690

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Once your customer asks to speak to the manager, your business is on the line and your reputation is at risk. If you do not handle the situation sensitively, it’s all downhill from there. Let Me Speak to the Manager! teaches how to keep customers from reaching the point of total frustration. Dr. Boland presents an in-depth explanation of how a manager’s influence and leadership can change employee attitudes. The key to avoiding unpleasant events is to make sure they do not occur. Let Me Speak to the Manager! teaches how to work with salespeople, employees, and customers.

It's the Manager
It's the Manager

Author: Jim Clifton

Publisher: Gallup Press

Published: 2019-05-07

Total Pages: 0

ISBN-13: 9781595622242

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Who will lead your workforce during rapid change? Gallup research reveals: It’s the manager. While the world’s workplace has been going through historic change, the practice of management has been stuck in time for decades. The new workforce — especially younger generations — wants their work to have deep mission and purpose. They don’t want old-style command-and-control bosses. They want coaches who inspire them, communicate with them frequently and develop their strengths. Who is the most important person in your organization to lead your teams through these changes? Decades of global Gallup research reveal: It’s your managers. They are the ones who make or break your organization’s success. Packed with 52 discoveries from Gallup’s largest study of the future of work, It’s the Manager shows leaders and managers how to adapt their organizations to rapid change — from new workplace demands to the challenges of managing remote employees, the rise of artificial intelligence, gig workers, and attracting and keeping today’s best employees. Great managers maximize the potential of every team member and drive your organization’s growth. And they give every one of your employees what they want most: a great job and a great life. This is the future of work. It’s the Manager includes a unique code to take the CliftonStrengths assessment, which reveals your top five strengths, as well as supplemental content available on Gallup’s online workplace platform.

All My Friends Have Issues
All My Friends Have Issues

Author: Amanda Anderson

Publisher: Thomas Nelson

Published: 2019-07-09

Total Pages: 208

ISBN-13: 1400208580

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Why is it so challenging to create and keep meaningful friendships? Amanda Anderson provides the wise and witty answers, giving practical advice and sharing personal stories to guide us toward the kinds of friendships we long for. Blending faith-based insights and psychological truths, All My Friends Have Issues is a liberating guide to finding and becoming an authentic and encouraging friend. “Anderson becomes the friend we’ve always needed and, in the process, helps us become a better friend.” —Elisa Morgan, president emerita of MOPS International, speaker, and author of The Beauty of Broken “Be ready to laugh and then to learn as Amanda shares her weaknesses and foibles in her relationships with herself and her friends.” —David Stoop, PhD, clinical psychologist and author of You Are What You Think “A captivating and often hilarious book.” —Milan and Kay Yerkovich, authors of How We Love and How We Love Our Kids “Fun and informative. . . . A book I highly recommend!” —Debbie Alsdorf, speaker and author of It’s Momplicated and The Faith Dare “Warm, funny, authentic, and relatable.” —Vivian Mabuni, speaker and author of Open Hands, Willing Heart

Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity
Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity

Author: Kim Scott

Publisher: St. Martin's Press

Published: 2017-03-14

Total Pages: 269

ISBN-13: 1250103509

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"A high-profile business manager describes her development of an optimal management course designed to help business leaders become balanced and effective without resorting to insensitive aggression or overt permissiveness"--

The Government Manager's Guide to Plain Language
The Government Manager's Guide to Plain Language

Author: Judith G. Myers PhD

Publisher: Berrett-Koehler Publishers

Published: 2013-07-01

Total Pages: 112

ISBN-13: 1567264263

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The ability to write well correlates highly with the ability to think well—to analyze information, weigh alternatives, and make decisions. Government managers must make instructions and policies clear to employees, give effective presentations, and communicate effectively with the public. In addition, government managers must model clear, effective writing for their staffs. A comprehensive chapter on using social media effectively and appropriately is included.

The Making of a Manager
The Making of a Manager

Author: Julie Zhuo

Publisher: Penguin

Published: 2019-03-19

Total Pages: 290

ISBN-13: 0735219567

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Instant Wall Street Journal Bestseller! Congratulations, you're a manager! After you pop the champagne, accept the shiny new title, and step into this thrilling next chapter of your career, the truth descends like a fog: you don't really know what you're doing. That's exactly how Julie Zhuo felt when she became a rookie manager at the age of 25. She stared at a long list of logistics--from hiring to firing, from meeting to messaging, from planning to pitching--and faced a thousand questions and uncertainties. How was she supposed to spin teamwork into value? How could she be a good steward of her reports' careers? What was the secret to leading with confidence in new and unexpected situations? Now, having managed dozens of teams spanning tens to hundreds of people, Julie knows the most important lesson of all: great managers are made, not born. If you care enough to be reading this, then you care enough to be a great manager. The Making of a Manager is a modern field guide packed everyday examples and transformative insights, including: * How to tell a great manager from an average manager (illustrations included) * When you should look past an awkward interview and hire someone anyway * How to build trust with your reports through not being a boss * Where to look when you lose faith and lack the answers Whether you're new to the job, a veteran leader, or looking to be promoted, this is the handbook you need to be the kind of manager you wish you had.