A report by the Health Service Ombudsman and the Local Government Ombudsman about the care and support provided to a person with Down's syndrome

A report by the Health Service Ombudsman and the Local Government Ombudsman about the care and support provided to a person with Down's syndrome

Author: Great Britain: Parliamentary and Health Service Ombudsman

Publisher: The Stationery Office

Published: 2011-11-23

Total Pages: 82

ISBN-13: 9780102975215

DOWNLOAD EBOOK

This report tells the story of Mr J, who was an active, outgoing and sociable man. He had Down's syndrome. He lived independently in rented accommodation with his wife. Newcastle City Council, latterly through the Coquet Trust, provided day-to-day support to Mr J and his wife to help maintain their independence. In 2005, owing to concerns about a significant deterioration in his skills and health, Mr J was admitted to hospital for a five to six week assessment. Mr J remained in hospital for seven months, some five of those after he had been declared ready for discharge. Mr J was discharged into inappropriate locked accommodation, which he only left following his death 10 months later. Mr J was 53. Mr J's brother, Mr K, complained about the care provided to Mr J. This joint investigation with the Local Government Ombudsman found significant failings on the part of both Northumberland, Tyne and Wear NHS Foundation Trust and the Council. They are to compensate, and apologise to, the family. The NHS Trust and the Council will also prepare, share and update progress on an action plan showing what they have done (or will do) to prevent recurrence of their failings.


Righting Wrongs

Righting Wrongs

Author: Roy Gregory

Publisher: IOS Press

Published: 2000

Total Pages: 516

ISBN-13: 9781586030445

DOWNLOAD EBOOK

6. Ombudsman in Australia: Dennis Pearce


The Belmont Report

The Belmont Report

Author: United States. National Commission for the Protection of Human Subjects of Biomedical and Behavioral Research

Publisher:

Published: 1978

Total Pages: 614

ISBN-13:

DOWNLOAD EBOOK


Time for a People's Ombudsman Service - HC 655

Time for a People's Ombudsman Service - HC 655

Author: Great Britain: Parliament: House of Commons: Public Administration Select Committee

Publisher: The Stationery Office

Published: 2014-04-28

Total Pages: 64

ISBN-13: 0215071743

DOWNLOAD EBOOK

In this report the Public Administration Select Committee (PASC) calls for a 'People's Ombudsman' and says the Parliamentary and Health Service Ombudsman (PHSO), which investigates complaints against the NHS and other government departments and agencies, is outdated. Citizens should have direct and more user-friendly access to the Ombudsman. None of the Ombudsmen created since the PHSO's operations were established in legislation 47 years ago have adopted the same restricted model as the Parliamentary Ombudsman. As a priority, the restriction on citizens' direct and open access to PHSO, known as the MP filter, must be abolished (as is already the case in respect of NHS complaints). PHSO must be able to receive complaints other than in writing: such as in person, by telephone or online, just as is expected of any normal complaints system. PHSO should have powers to investigate areas of concern without having first to receive a complaint from a service user. Parliament should strengthen the accountability of PHSO. PASC, along with other Departmental Select Committees, should make greater use of the intelligence gathered by the PHSO to hold Government to account. A consultation should be held on the creation of a single public services ombudsman for England. At the same time, there must be a distinctive ombudsman service for UK non-devolved matters.


Justice Denied?

Justice Denied?

Author: Great Britain. Parliament. House of Commons. Public Administration Select Committee

Publisher: The Stationery Office

Published: 2009

Total Pages: 102

ISBN-13: 9780215529190

DOWNLOAD EBOOK

This is the Committee's response to the Government's response (HC 41-!, session 2008-09, ISBN 9780215525536) to the Parliamentary Ombudsman's 4th report of session 2007-08 (HC 815, session 2007-08, ISBN 9780102957303).


Leadership of change

Leadership of change

Author: Great Britain: Parliament: House of Commons: Public Administration Select Committee

Publisher: The Stationery Office

Published: 2012-01-20

Total Pages: 164

ISBN-13: 9780215040671

DOWNLOAD EBOOK

The new arrangements implemented at the top of the Civil Service on the retirement of Sir Gus O'Donnell could lead to weaker leadership and disperse power at a critical time of change in government and that they will not succeed unless ministers, and particularly the Prime Minister, accords the two roles - Cabinet Secretary and Head of the Civil Service - equal power and status. There is a risk that the Cabinet Secretary will be "top dog", and the Head of the Civil service will be relegated to a subservient role rendering him ineffective. The report makes public for the first time an organisation chart of the new arrangements. The key findings are: doubts whether the new Head of the Civil Service, Sir Bob Kerslake, will be able to fulfil all the duties set out in his lengthy job description in the two days per week allocated to the post, while also acting as Permanent Secretary in a major department of state; Sir Bob must have the seniority and the ear of the Prime Minister in order to fulfil his role and parity of status with the Cabinet Secretary; he must attend Cabinet regularly on the same basis as the Cabinet Secretary; PASC recommends a full-time Head of the Civil Service who should also be Permanent Secretary in the Cabinet Office, overseeing a stronger centre of government able to implement change across Whitehall; the Government should conduct a full of review these changes in July 2012.