Leadership has the single biggest impact on customer experience. Does your team take care of your customers as well as you would like? Does the team feel you care about them as much as you do for your customers? Customer and employee experience are inextricably linked, and this book emphasises the importance of both. Monique Richardson draws on decades of experience and examples of exceptional service-driven leaders and organisations across all sectors to show that caring for your people is at the heart of all service leadership. Happy customers are the result of a happy team. This book is full of practical ideas and actions that are a roadmap for you to become an exceptional service leader. If you’re ready to elevate the customer and employee experience in your organisation, then this is the book for you. Valuable insights will help you improve your team’s performance, create happy customers and ultimately drive business success.
Pastor, author, and leadership consultant unpacks instruction for church leaders found in 1 Peter 5:1-4 where they are exhorted to shepherd the flock among them. Some instruction is timeless. Regardless of the age in which we live, certain instruction carries no expiration on its relevance. Pastor, author, and leadership consultant, Larry Osborne has discovered this to be the case with instruction on how to be a good leader. The best, most practical advice comes from the Bible, and in particular, 1 Peter 5:1-4. It's in this short passage where leaders are exhorted to shepherd the flock among them. Unfortunately, most modern leaders have precious little experience tending sheep, and many of the implications that were well understood when Peter penned these words are lost on today's reader. Osborne finds the parallels to be numerous, well-worth reviewing and understanding anew. A shepherd leads them to water even when they fear it. A shepherd never allows one sick lamb to destroy the flock. A shepherd lays down his life for his sheep . . . When leaders truly understand Peter's words of exhortation to lead like a shepherd, then they will begin to see the path that leads them to Leading Well.
Sharing the principles he has learned over a remarkable corporate and ministry career, Richard Stearns offers seventeen crucial values that transform leaders and their organizations. When leaders embody these ideals, they not only improve their witness for Christ, they shape institutions, influence culture, and create healthy workplaces where people can flourish.
Create a “ripple effect” of positive change in your organization Lead Like it Matters . . . Because it Does reveals the author’s proven Ripple Effect method for increasing engagement, reducing turnover, and driving overall business success. Readers learn simple but critically important practices like cutting wasted meetings, addressing conflict, and aligning decisions with business needs—all of which create a ripple effect that leads to widespread change, greater employee engagement, and better business results. Roxi Bahar Hewertson is CEO of Highland Consulting Group, Inc., and an adjunct at Cornell University’s School of Industrial and Labor Relations.
Learn how to lead like Jesus, whether in the home, the church, the community, or the marketplace; moving not only from success to significance but taking a step beyond significance--surrender.
"In today's cut-throat, get-ahead-at-all-costs world, the idea of showing basic decency towards one another has sadly been pushed to the side. Yet, the power of respectful, positive leadership can be more impactful now than ever before.--Publisher's description.
Coaching is an essential skill for leaders. But for most busy, overworked managers, coaching employees is done badly, or not at all. They're just too busy, and it's too hard to change. But what if managers could coach their people in 10 minutes or less? In Michael Bungay Stanier's The Coaching Habit, coaching becomes a regular, informal part of your day so managers and their teams can work less hard and have more impact. Coaching is an art and it's far easier said than done. It takes courage to ask a question rather than offer up advice, provide an answer, or unleash a solution. Giving another person the opportunity to find their own way, make their own mistakes, and create their own wisdom is both brave and vulnerable. It can also mean unlearning our ''fix it'' habits. In this practical and inspiring book, Michael shares seven transformative questions that can make a difference in how we lead and support. And, he guides us through the tricky part - how to take this new information and turn it into habits and a daily practice. -Brené Brown, author of Rising Strong and Daring Greatly Drawing on years of experience training more than 10,000 busy managers from around the globe in practical, everyday coaching skills, Bungay Stanier reveals how to unlock your peoples' potential. He unpacks seven essential coaching questions to demonstrate how---by saying less and asking more--you can develop coaching methods that produce great results. - Get straight to the point in any conversation with The Kickstart Question - Stay on track during any interaction with The AWE Question - Save hours of time for yourself with The Lazy Question, and hours of time for others with The Strategic Question - Get to the heart of any interpersonal or external challenge with The Focus Question and The Foundation Question - Finally, ensure others find your coaching as beneficial as you do with The Learning Question A fresh, innovative take on the traditional how-to manual, the book combines insider information with research based in neuroscience and behavioural economics, together with interactive training tools to turn practical advice into practiced habits. Dynamic question-and-answer sections help identify old habits and kick-start new behaviour, making sure you get the most out of all seven chapters. Witty and conversational, The Coaching Habit takes your work--and your workplace--from good to great.
As Harvard Business School professor and business executive Robert Steven Kaplan explains in this new book, leadership is accessible to all of us-today-and it starts with an ownership mind-set. You don't need an invitation to lead. Leadership is a dynamic way of thinking and acting that anyone can take on. For Kaplan, acting as a leader is a function of three key questions: 1. Do you work to figure out what you believe as if you were an owner? 2. Do you take action based on those beliefs? 3. Do you focus on adding value to others and take responsibility for the impact of your actions on others-both positive and negative? The book is full of stories taken from the author's own leadership experience as well as from his work helping various types of leaders and organizations. What's revealed is that leadership is not a role reserved for an elite few blessed with the right skills and key positions-it's about a focus on taking ownership and adding value to others. What's more, leadership is a lifelong journey of learning for which you must take responsibility. It's about learning to ask the right questions and learning to understand yourself. As in his earlier books, Kaplan asks probing questions, provides exercises, and suggests follow-up steps that will help you develop your skills, create new habits, and move you toward reaching your unique potential. What You Really Need to Lead is your key to unlocking the power of thinking and acting like an owner"--
Part inspiration–part application, Lead. Serve. Love. engages and challenges believers to put the gospel into action. In Lead. Serve. Love., Gregory Lang provides a simple guide for helping the everyday person embark (or continue) their journey to live as Christ lived. There are 100 easy-to-remember, easy-to-follow three-word action sentences followed by a short, thought-provoking description of how to apply and live out the gospel message in today’s world. These practical ideas and supporting scriptures will inspire believers to become true followers of Christ.
#1 INTERNATIONAL BESTSELLER • “A landmark manifesto" (The New York Times) that's a revelatory, inspiring call to action and a blueprint for individual growth that will empower women around the world to achieve their full potential. In her famed TED talk, Sheryl Sandberg described how women unintentionally hold themselves back in their careers. Her talk, which has been viewed more than eleven million times, encouraged women to “sit at the table,” seek challenges, take risks, and pursue their goals with gusto. Lean In continues that conversation, combining personal anecdotes, hard data, and compelling research to change the conversation from what women can’t do to what they can. Sandberg, COO of Meta (previously called Facebook) from 2008-2022, provides practical advice on negotiation techniques, mentorship, and building a satisfying career. She describes specific steps women can take to combine professional achievement with personal fulfillment, and demonstrates how men can benefit by supporting women both in the workplace and at home.
