The Veterinary Receptionist
The Veterinary Receptionist

Author: John R. Corsan

Publisher: Elsevier Health Sciences

Published: 2008-06-05

Total Pages: 171

ISBN-13: 0702033030

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As the first person that many people encounter in their contact with the veterinary practice, the veterinary receptionist has an important part to play in inspiring confidence in clients. The new edition of this popular book remains a unique guide specifically for the veterinary receptionist, providing practical, easily accessible information on how to fulfill this role professionally and efficiently. It advocates an understanding of the role of the receptionist as integral to the practice and supplies the basic information that every veterinary receptionist needs to function effectively. The new edition includes fully updated information on client service and dispensing as well as first aid along with 2 new chapters. The start of each chapter now has a summary outcome identifying specific objectives. The authors have included more scenario cases so the readers can identify more closely with the text. - The first UK book specifically written for the veterinary receptionist, providing quick access to the information most requested by clients - Provides practical guidelines to improve professional practice - learn how to become more effective in your role as the 'face of the practice' - Learn how to deflect and deal with complaints from angry clients, as well as coping with the distress caused by a pet's illness - Case studies used to help the reader identify and learn about specific issues and situations - The authors provide highly practical tips, checklists and quizzes throughout the book, promoting reader interactivity - Fully revised and expanded chapters, including fully re-written chapters on labelling and dispensing; client care solutions; first aid; and client service - Inclusion of more case study boxes and further reading references - Fresh 2-colour text for easy reading and increased navigability - New, durable cover

The New Vet's Handbook
The New Vet's Handbook

Author: Clare Tapsfield-Wright

Publisher: 5m Books Ltd

Published: 2018-10-15

Total Pages: 307

ISBN-13: 1912178850

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Entering the veterinary profession after leaving vet school is a challenging stage of the new vet's career. Finding the right first placement, fitting in with colleagues, adapting to the practice environment and understanding what's expected of you clinically, professionally, ethically and academically are all challenges that face the new graduate. Attrition rates and reports of dissatisfaction of new graduates are high and a matter of concern to the profession and it is recognised that extra support and guidance is needed. The New Vet's Handbook acts as a guidebook for newly qualified vets on personal and professional issues, covering employment options, interviews, mentoring, working with clients, patients and colleagues, consulting advice, dealing with euthanasia, record keeping, veterinary standards, training and CPD, career options, professional skills and avoiding pitfalls relating to social media, drugs and ethical issues. The book also covers topics specific to vets in small animal and large animal practice. Written in a supportive and lighthearted way, The New Vet's Handbook aims to provide advice based on long held experience and reduce stress at a challenging time. It will be an essential read for newly qualified vets and final year vet students. (5m Books)

The New Receptionist
The New Receptionist

Author: Hanna Smith

Publisher:

Published: 2019-03-08

Total Pages: 150

ISBN-13: 9781795640336

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First impressions do count.Jump-start your professional career or upgrade your skills with this exciting new book from The Hanna Smith Agency. For the professional business, build a solid foundation for your reception staff.They are your company's greatest asset.A wide range of topics covered in one book. Most of us know how to use a computer, answer a telephone and write an email, but can we do it in a professional setting? The New Receptionist gives special attention to working in a professional business environment where you'll need to know what a COO is, what the GDPR and POPI are, and what terms such as R&D and CRM are used for. Receptionists are introduced to and guided through their daily duties in a practical manner, with additional notes and definitions of terms for a comfortable learning experience. The New Receptionist covers the following areas: Writing a professional CV and covering letterInterview tipsThe daily duties of most receptionists Receiving and working with guestsPetty cash controlCourier servicesArranging travel for the purpose of businessWorking with time zonesAnswering the phones, transferring calls and taking messagesTelephone etiquette and dealing with angry callersSoftphones and hardphonesBusiness correspondence, including email, letters, memorandums, meeting minutes and working with proofing toolsEditing PDF documentsA checklist for meetingsTerms used in a business environmentWho is who in the company structurePOPI, the GDPR and the receptionistGeneral IT securityManaging your time, work, and career

The Veterinary Dental Patient: A Multidisciplinary Approach
The Veterinary Dental Patient: A Multidisciplinary Approach

Author: Jerzy Gawor

Publisher: John Wiley & Sons

Published: 2021-07-09

Total Pages: 88

ISBN-13: 1118974689

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Provides an interdisciplinary approach to the veterinary dental patient and offers guidance on all aspects of integrating dentistry into veterinary general practice The Veterinary Dental Patient: A Multidisciplinary Approach helps veterinarians understand the dental aspects of every canine and feline patient and shows them how to effectively manage their oral health. It also provides guidance to the rest of the veterinary team so they can offer a coordinated approach when recommending and performing veterinary dentistry as a regular part of general practice. Edited by two prominent veterinary dentists who are Board Certified in both Europe and the United States, the text includes the latest information on safe anesthetic and monitoring protocols, accurate diagnosis and management, and referring patients to specialists. Chapters cover: establishing a dental presence in general veterinary practice; nutrition, oral health, and feeding dental patients; local, regional, and systemic complications of dental diseases; pain management; ophthalmic considerations; common situations for malpractice and mistakes; oral and maxillofacial surgery; extraction techniques and equipment; drug dosages and more. The book also offers several helpful appendixes. The Veterinary Dental Patient: A Multidisciplinary Approach is an essential book for all vets in general small animal practice as well as the wider veterinary team, including managers, veterinary nurses and technicians, and administrative staff.

Handbook of Veterinary Communication Skills
Handbook of Veterinary Communication Skills

Author: Carol Gray

Publisher: John Wiley & Sons

Published: 2013-05-23

Total Pages: 229

ISBN-13: 111869970X

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This is the first definitive textbook on veterinary communication, written specifically for students and veterinary professionals by a group of international experts. Communication is a core clinical skill, and is now taught as a compulsory part of most veterinary degree courses. Good communication is crucial to the veterinarian-client-patient relationship, to patient health and ultimately to the success of any veterinary business. The book covers all the key areas of communication including: the basic framework for the veterinary consultation; professional, ethical and legal aspects; communication with clients and colleagues; and coping with end-of-life and other difficult situations. It combines the most up-to-date research with a wealth of practical information, such as: Real-life case studies to help you apply your learning to real scenarios Simple step-by-step guidelines showing you how to deal with specific situations Examples of written resources you can use in practice This valuable textbook has been written and edited by a carefully chosen group of specialists, comprising veterinary communication lecturers, veterinary practitioners, training managers and counsellors.