Five- Star Customer Service
Five- Star Customer Service

Author: James W. Saxton

Publisher: HC Pro, Inc.

Published: 2005

Total Pages: 116

ISBN-13: 9781578396979

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Accompanying CD-ROM contains ... "several tools to help you get started and to maintain a five-star service concept."--Page vii.

Legal and Ethical Issues for Health Professionals
Legal and Ethical Issues for Health Professionals

Author: George D. Pozgar

Publisher: Jones & Bartlett Learning

Published: 2019-01-07

Total Pages: 464

ISBN-13: 1284177262

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Legal and Ethical Issues for Health Professionals, Fifth Edition is a concise and practical guide to legal and ethical dilemmas facing healthcare professionals in the real-world today. Thoroughly updated and featuring new case studies, this dynamic text will help students to better understand the issues they will face on the job and the implications in the legal arena. With contemporary topics, real-world examples, and accessible language, this comprehensive text offers students an applied perspective and the opportunity to develop critical thinking skills. Legal and Ethical Issues for Health Professionals provides an effective transition from the classroom to the reality of a clinical environment.

Emergency Department Leadership and Management
Emergency Department Leadership and Management

Author: Stephanie Kayden

Publisher: Cambridge University Press

Published: 2014-11-27

Total Pages: 375

ISBN-13: 1316060659

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Emergency departments around the world may differ, but many of the problems they face are the same. Written by an international panel of experienced emergency department leaders Emergency Department Leadership and Management provides the latest knowledge and advice to improve your personal leadership skills. The book will assist emergency department leaders in overcoming common management and operational problems including overcrowding, risk management, implementing the right triage system, electronic and IT solutions, improving clinical teamwork, education of emergency department staff, improving patient flow, care pathways and leading during times of change. Example cases are included to allow leaders to compare common cases to the problems which they face in their own departments. Information on designing emergency medicine specialty residency programs is also provided. It is the official text of the International Emergency Department Leadership Institute (IEDLI) and has been endorsed by the International Federation for Emergency Medicine (IFEM).

Medical Office Administration E-Book
Medical Office Administration E-Book

Author: Brenda A. Potter

Publisher: Elsevier Health Sciences

Published: 2013-12-15

Total Pages: 460

ISBN-13: 0323228771

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To succeed in today’s medical front office, you need a resource that will help you learn not only the principles of medical office administration but also how to apply your factual knowledge to the many complex scenarios that may arise in the medical office environment. Reflecting Brenda Potter’s first-hand experience as an active instructor, Medical Office Administration: A Worktext, 3rd Edition combines instruction and application to help you develop the knowledge and skills you need to think critically and respond confidently to the challenges you’ll encounter on the job. It includes procedures to be used with Medisoft Version 18 which allows you to practice the day-to-day activities as if you were in an actual office setting. An optional upgrade package is available which includes a Medisoft Version 18 Demo CD (ISBN: 9780323279789). Engaging worktext format makes it easier to apply what you’ve learned to the real world, breaking up the content into manageable segments, and providing case studies, critical thinking exercises, role-playing exercises, and collaborative learning activities. Real-world examples apply important concepts to the medical office setting. A conversational writing style makes it easier to read and understand the material. HIPAA Hints ensure that you comply with HIPAA mandates. UNIQUE! The Diverse Community of Patients chapter addresses the important issue of cultural diversity. Procedure boxes offer step-by-step instructions on how to perform specific administrative tasks. Procedure checklists spell out the individual steps required to complete a full range of administrative procedures, and are based on CAAHEP competencies. Learning objectives show the key points that you are expected to learn in each chapter. NEW! Medisoft® v18 software allows you to practice common administrative tasks with real-world office management software. Medisoft sold separately. NEW! Coverage of ICD-10 coding prepares you for the October 2014 transition to ICD-10. UPDATED EHR coverage applies administrative concepts and procedures to their use within the Electronic Health Record. NEW electronic procedure checklists on the Evolve companion website measure how well you have mastered procedures.

Best Practices: Position and Guidance Documents of ASHP
Best Practices: Position and Guidance Documents of ASHP

Author: American Society of Health-System Pharmacists

Publisher: ASHP

Published: 2024-01-23

Total Pages: 2239

ISBN-13: 1585287059

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The Most Comprehensive Set of Quality Guidelines Available to the Pharmacy Profession ASHP positions and more than 80 ASHP guidance documents of varying scope provide ongoing advice to practitioners and health systems to help improve the medication-use process, patient care and safety, and patient outcomes and quality of life. ASHP Statements ASHP Guidelines Technical Assistance Bulletins Therapeutic Position Statements Therapeutic Guidelines ASHP-Endorsed Documents

Kinn's The Medical Assistant - E-Book
Kinn's The Medical Assistant - E-Book

Author: Deborah B. Proctor

Publisher: Elsevier Health Sciences

Published: 2014-03-27

Total Pages: 1379

ISBN-13: 0323292895

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The most comprehensive medical assisting resource available, Kinn's The Medical Assistant, 11th Edition provides unparalleled coverage of the practical, real-world administrative and clinical skills essential to your success in health care. Kinn's 11th Edition combines current, reliable content with innovative support tools to deliver an engaging learning experience and help you confidently prepare for today's competitive job market. Study more effectively with detailed Learning Objectives, Vocabulary terms and definitions, and Connections icons that link important concepts in the text to corresponding exercises and activities throughout the companion Evolve Resources website and Study Guide & Procedure Checklist Manual. Apply what you learn to realistic administrative and clinical situations through an Applied Learning Approach that integrates case studies at the beginning and end of each chapter. Master key skills and clinical procedures through step-by-step instructions and full-color illustrations that clarify techniques. Confidently meet national medical assisting standards with clearly identified objectives and competencies incorporated throughout the text. Sharpen your analytical skills and test your understanding of key concepts with critical thinking exercises. Understand the importance of patient privacy with the information highlighted in helpful HIPAA boxes. Demonstrate your proficiency to potential employers with an interactive portfolio builder on the companion Evolve Resources website. Familiarize yourself with the latest administrative office trends and issues including the Electronic Health Record. Confidently prepare for certification exams with online practice exams and an online appendix that mirrors the exam outlines and provides fast, efficient access to related content. Enhance your value to employers with an essential understanding of emerging disciplines and growing specialty areas. Find information quickly and easily with newly reorganized chapter content and charting examples. Reinforce your understanding through medical terminology audio pronunciations, Archie animations, Medisoft practice management software exercises, chapter quizzes, review activities, and more on a completely revised companion Evolve Resources website.

Managing Health Care Business Strategy
Managing Health Care Business Strategy

Author: George B. Moseley III

Publisher: Jones & Bartlett Learning

Published: 2017-03-20

Total Pages: 447

ISBN-13: 1284081109

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Managing Health Care Business Strategy is the definitive textbook on strategic planning and management for healthcare organizations. It offers all the basic information on strategic planning and management within the unique context of organizations concerned with the delivery and financing of health care. It does this by noting the singular strategic environment in health care, explaining the special procedures and options available to health care organizations, and providing real-life examples in the form of case studies. It includes not only a description of the basic multi-step process of creating and then managing a strategic plan, but also a detailed look at the role played by the key business functions (finance, marketing, human resources, information technology, and law) as well as specific strategic options (merger/acquisition, reorganization, joint venture) and some of the popular tools for analyzing strategic situations (balanced scorecard, Six Sigma, SWOT).

The Case Manager’s Handbook
The Case Manager’s Handbook

Author: Catherine M. Mullahy

Publisher: Jones & Bartlett Learning

Published: 2016-05-23

Total Pages: 769

ISBN-13: 1284122050

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Written by renowned author Catherine M. Mullahy, The Case Manager’s Handbook, Sixth Edition is an indispensable guide for case managers. Presented in an accessible and conversational style, this practical resource helps case managers learn the fundamentals, study for the Certified Case Manager (CCM) exam, and advance their careers after the exam. Completely updated and enhanced with information on the latest developments affecting case management, it reflects the rapidly changing healthcare landscape, including the significant effects of the Affordable Care Act (ACA). The Sixth Edition includes new chapters on pediatric case management, workers’ compensation case management, key factors driving today’s healthcare system, the case manager’s role in the era of value-based health care, case management and healthcare provider strategies for managing the high-risk or high-cost patient, and transformative healthcare approaches for the millennial generation.