The Secrets to Restaurant Management and Staff Training
The Secrets to Restaurant Management and Staff Training

Author: Christine J. Lueders

Publisher: Atlantic Publishing Group Incorporated

Published: 2017

Total Pages: 0

ISBN-13: 9781620234112

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Do you ever feel that you are not fully appreciated? Are you always looking for a better work environment? Do you ever wonder what could be done to make a restaurant run more smoothly and efficiently? The answers lie with the actions of individuals. Schools only focus on culinary arts and other books on the technical aspects on how to perform certain tasks. This book will teach owners, managers, staff, and those who want to work in the industry, how to interact with each other; how to earn respect, trust and understanding; and how to work with each other as a team. It will show the importance of each suggestion and the reasons behind them. Hosts will learn how important their position is in the restaurant, how and why to better communicate with staff members, managers, and guests, how to use the counting system, and many other things. Servers will learn how they can improve their skills and learn new ones, how and why to become a team player, how to handle difficult customers and much more. This book will also demonstrate procedures and certain technical tricks, which will make everyone's job easier. When managers take care of the staff, the staff will take care of the guests, and the guests will always come back!

The Restaurant Training Program
The Restaurant Training Program

Author: Karen E. Drummond

Publisher: Wiley

Published: 1992-08-04

Total Pages: 0

ISBN-13: 9780471552079

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This ready-to-use staff training manual covers three basic areas: safety and sanitation, food production skills and service ability. Discusses standard industry procedures and practices with instructions for customizing to individual restaurant operations. Presents 30 training outlines featuring ready-to-photocopy transparency masters and employee materials such as summaries, exercises and quizzes. Also includes a variety of suggested training techniques.

The Encyclopedia of Restaurant Training
The Encyclopedia of Restaurant Training

Author: Lora Arduser

Publisher: Atlantic Publishing Company

Published: 2005

Total Pages: 544

ISBN-13: 0910627347

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Book & CD-ROM. Training is an investment for the future, the only foundation on which success can be built. Training delivers excellence in product and performance, elevating a good restaurant into a great one. Training will keep the skills of its employees and management sharp. But in no other industry is its absence or presence as obvious as it is in the food service industry. It is hard to find good, qualified employees, and even harder to keep them. In addition, unemployment levels are low, and competition for qualified workers is tough. What's the answer? Training! Constant training and re-enforcement keeps employees and management sharp and focused, and demonstrates the company cares enough to spend time and subsequently money on them. And that's precisely what this encyclopaedic book will do for you -- be your new training manager. The first part of the book will teach you how to develop training programs for food service employees, and how to train the trainer. The book is full of training tips, tactics and how-to's that will show you proper presentation, and how to keep learners motivated both during and after the training. The second part of the book details specific job descriptions and detailed job performance skills for every position in a food service operation, from the general manager to dishwasher. There are study guides and tests for all positions. Some of the positions include General Manager, Kitchen Manager, Server, Dishwasher, Line Cook, Prep Cook, Bus Person, Host/Hostess, Bartender, Wine & Alcohol Service, Kitchen Steward, Food Safety, Employee Safety, Hotel Positions, etc. Specific instructions are provided for using equipment as well.

The Next Frontier of Restaurant Management
The Next Frontier of Restaurant Management

Author: Alex M. Susskind

Publisher: Cornell University Press

Published: 2019-06-15

Total Pages: 221

ISBN-13: 1501736531

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"The Next Frontier of Restaurant Management is of the highest quality and appropriate for Service Management courses at the graduate level." ― (Richard Ghiselli, Purdue University) The Next Frontier of Restaurant Management brings together the latest research in hospitality studies to offer students, hospitality executives, and restaurant managers the best practices for restaurant success. Alex M. Susskind and Mark Maynard draw on their experiences as a hospitality educator and a restaurant industry leader, respectively, to guide readers through innovative articles that address specific aspects of restaurant management: * Creating and preserving a healthy company culture * Developing and upholding standards of service * Successfully navigating guest complaints to promote loyalty * Creating a desirable (and profitable) ambiance * Harnessing technology to improve guest and employee experiences * Mentoring employees Maynard and Susskind detail the implementation of effective customer management and staff training, design elements such as seating and lighting, the innovative use of data to improve the guest experience, and both consumer-oriented and operation-based technologies. They conclude with a discussion of the human factor that is the foundation of the hospitality industry and the importance of a healthy workplace culture. As Susskind and Maynard show, successful restaurants don't happen by accident.

Restaurant Training Manual
Restaurant Training Manual

Author: Jeffrey Schim

Publisher: Createspace Independent Publishing Platform

Published: 2016-04-02

Total Pages: 304

ISBN-13: 9781530868469

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Whether you are a new restaurant or an existing restaurant, the restaurant training manual will be the perfect guide to train your management and staff members. This guide covers all aspects of restaurant management and operations. This training manual goes into detail on how to provide top notch customer service, kitchen and food preparation, tracking inventory and sales, managing food and labor cost, how to be prepared for emergencies and daily restaurant operations. Use different sections in this manual to train cooks, prep cooks, dishwashers, servers, greeters, bartenders and barbacks. We recommend using the entire manual to train managers since they need to know all the areas in the restaurant.The information in this manual has been used in many successful restaurants. The material in this manual was created by individuals who worked in the restaurant industry and know how to create a thriving business with exceptional customer service.The manual includes the following management topics:* Orientation * Sexual Harassment * Open Door Policy * Minor Laws * What Makes a Great Manager?* Manager Job Description * Hiring and Termination Procedures * Interviewing and Hiring Process * Application and Hiring * Do's and Don'ts of Hiring * Interviewing Process * Suspending/Terminating Employees * The Manager's Walk-through and Figure Eights * Opening/Closing Manager Responsibilities * Opening Manager Responsibilities * Closing Manager Responsibilities * Restaurant Pre-Shift Alley Rally * Call Outs * Communication Skills * How to Read Body Language * The Customer's Eyes * How to Prevent Guest Complaints * Guest Recovery * Restaurant Safety * Flow of Food * Food Safety & Allergens * Time & Temperature * Food Borne Illness * Cash Procedures & Bank Deposits * Manager Computer Functions * Bookkeeping * Management Cash Register Audits * Management Safe Fund Audits * Management Perpetual Inventory Audit * Labor and Food Cost Awareness * Food Cost Awareness & Inventory * Food Cost Awareness & Theft * Food Cost Awareness & Preventive Measures * Restaurant Prime Cost * Restaurant Emergency Procedures * Refrigerator Units / Freezer Units Procedures * Robberies * Fires * Responsibility of Owner/Employer

Restaurant
Restaurant

Author: Larry O. Master Butler Knight

Publisher: Xlibris Corporation

Published: 2011

Total Pages: 0

ISBN-13: 9781456867065

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This book is a must for all owners and managers who plan to open a restaurant in the future. It is a guide to staff training regarding proper service, attitude, language and knowledge.

The Manager's Walkthrough and Figure Eights
The Manager's Walkthrough and Figure Eights

Author: Jeffrey Schim

Publisher: Createspace Independent Publishing Platform

Published: 2012-07

Total Pages: 68

ISBN-13: 9781477675908

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'The Manager's Walkthrough and Figure Eights' describes the path that each manager should follow to maintain superb operations. Do you want to keep your restaurant clean and orderly? Do you want top-notch customer service? The details in this book provide the key ingredients to make that happen! A good manager follows a consistent daily path?we call it the Figure Eight. The Walkthrough is the most important Figure Eight and sets the shift up for success! The information in this book is widely used in corporate restaurants?if it works for them, it will work for you. This is a great resource for teaching new managers or for people studying about the food service industry. Any restaurant manager can acquire valuable information from this book. You could use it as a training guide for all your managers to keep them on the right path. This book is full of colorful illustrations, with proven forms and checklists that are a ready resource for you to use. Feel free to make copies of any forms in the book, or visit the Workplace Wizards website for more great forms, resources, and ideas! (http: //www.workplacewizards.com)

The Restaurant Manager's Guide
The Restaurant Manager's Guide

Author: Edward H. Manley and Associates

Publisher:

Published: 2009-03-20

Total Pages: 0

ISBN-13: 9780558167592

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This book is an essential reference product for any restaurant manager. It is a step-by-step training guide for new managers and an excellent refresher course for current managers. It outlines the key points of knowledge that a modern food-service manager needs to be successful on the job but will also prepare them for the IFSEA certification tests.

Restaurant Management
Restaurant Management

Author: Robert Christie Mill

Publisher:

Published: 1998

Total Pages: 412

ISBN-13:

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Restaurant Management: Customers, Operations, and Employees equips readers with a blueprint that outlines the information required to operate a financially successful operation.

Waiter & Waitress Training
Waiter & Waitress Training

Author: Lora Arduser

Publisher: Atlantic Publishing Company

Published: 2003

Total Pages: 72

ISBN-13: 0910627207

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"These step-by-step guides on a specific management subject range from finding a great site for your new restaurant to how to train your wait staff and literally everything in between. They are easy and fast -to-read, easy to understand and will take the mystery out of the subject. The information is "boiled down" to the essence. They are filled to the brim with up to date and pertinent information."