The Rise of the Frontline Worker
The Rise of the Frontline Worker

Author: Cristian Grossmann

Publisher:

Published: 2021-03-14

Total Pages: 164

ISBN-13:

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Two billion frontline workers power manufacturing, retail, hospitality, and other key industries around the world. The Rise of the Frontline Worker: How to Turn Your Frontline Workforce Into Your Biggest Competitive Advantage reveals how leaders can digitally empower this workforce and revolutionize their business. Frontline workers are the unsung heroes of the global economy. But many companies still rely on outdated communication channels to reach them, allocating most of their technology budget to desk-based workers. The COVID-19 pandemic has shed light on this inequality, but many companies don't know how to include frontline workers in their digital transformation. In The Rise of the Frontline Worker, tech entrepreneur Dr. Cristian Grossmann reveals what frontline workers need and how the proliferation of smart devices is paving the way for organizations to directly connect with them through a mobile-first collaboration strategy. Frontline workers are the final frontier of digital transformation. Giving them access to information boosts productivity, reduces turnover, and leads to enterprise-wide alignment. Companies with an informed and engaged workforce have greater agility, more innovation, and are better positioned to achieve long-term, sustainable growth. The Rise of the Frontline Worker explores the connection between a fully-connected workforce and better business outcomes, and outlines the steps for a digitally-enabled and empowered frontline.

The Rise of the Frontline Workers
The Rise of the Frontline Workers

Author: Cristian Grossmann

Publisher:

Published: 2020-12-22

Total Pages: 158

ISBN-13:

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2.7 billion of the world's workforce are frontline workers - this book explains how business leaders can transform their organization by making frontline workers more effective, efficient, motivated, and happier in their work."An essential business book for senior management in retail, manufacturing, construction, hospitality, or indeed any industry that employs large numbers of frontline workers." Given that 80% of the world's workforce is employed on the frontline, why have organizations not invested in the mobile tools that will make those workers more effective, efficient, motivated, and happier in their work? Desk-based workers have been provided with such tools, why not their frontline counterparts?These are the questions that Cristian Grossmann addresses in his new book, The Rise of the Frontline Workers, in which he outlines why it is so important for businesses to digitalize their frontline workforce and explains how organizations should best approach doing so.Cristian is a tech entrepreneur whose company Beekeeper has raised more than $80M in funding and supplies its employee communications app to some of the world's biggest and best-known organizations, including London Heathrow Airport, Domino's Pizza, and Hilton Hotels. Cristian, a former frontline worker himself, has an extensive understanding of what technology is required to make the frontline workforce more effective and describes why frontline workers need tools and solutions that are designed specifically for them, not a patched-up version of something that works for desk-based workers.The Rise of the Frontline Workers explores how frontline workers are essential to the smooth running of society. The events of 2020 and the Covid-19 pandemic have proved that beyond any doubt. Yet for many employers, frontline workers and their needs are overlooked, time and time again. During the various lockdowns of 2020, frontline workers rarely had the option of working from home and continued to work on the frontline, often at personal risk to themselves due to a lack of PPE.This ignoring of frontline worker needs is not new and dates back centuries. But things are changing. Covid-19 has accelerated trends that had been building for years. People were already using smartphones in massive numbers and reaching frontline workers via their smartphones has become a mission-critical objective for many organizations. The on-going rise of mobile technology and changing perceptions of how frontline workers are valued have combined to create a perfect storm in which the needs of the frontline workforce are finally being addressed. Providing frontline workers with the tools to communicate with, to give them access to the information that will keep them safe at work, and to ensure they feel valued has become one of the biggest priorities for businesses now.By the end of The Rise of the Frontline Workesr, you will have gained a greater understanding of the perfect storm that has gathered to make digitalization of frontline workers so important, learn from companies that have already done so, and be ready to start your own frontline worker digitalization projects. Organizations that take the needs of 80% of their workforce seriously by providing them with the right digital tools for the job will survive and indeed thrive in the future. Those that continue to ignore the needs of the frontline workforce will head in the opposite direction. This book makes it clear why you should choose the former option.

The Rise of Mental Vulnerability at Work
The Rise of Mental Vulnerability at Work

Author: Ari Väänänen

Publisher: Policy Press

Published: 2024-04-30

Total Pages: 250

ISBN-13: 1447359437

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Since the 1960s a major mental health crisis has emerged among Western working populations. Through a study spanning several decades, this book uses an original framework to capture the history and developments of mental vulnerability in working life.

The Virtual Public Servant
The Virtual Public Servant

Author: Stephen Jeffares

Publisher: Springer Nature

Published: 2020-11-30

Total Pages: 285

ISBN-13: 3030540847

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With recent advances and investment in artificial intelligence, are we on the verge of introducing virtual public servants? Governments around the world are rapidly deploying robots and virtual agents in healthcare, education, local government, social care, and criminal justice. These advances not only promise unprecedented levels of control and convenience at a reduced cost but also claim to connect, to empathise, and to build trust. This book documents how—after decades of designing out costly face to face transactions, investment in call centres, and incentivising citizens to self-service—the tech industry is promising to re-humanise our frontline public services. It breaks out of disciplinary silos and moves us on from the polarised hype vs. fear discussion on the future of work. It does so through in-depth Q-methodology interviews with a wide range of frontline public servants, from doctors to librarians, from social workers to school receptionists, and from police officers to call handlers. The first of its kind, this book should be of interest across the social sciences and to anyone concerned with how recent measures to digitise and automate our services are paving the way for the development of full-blown AI in frontline work.

Employee-Driven Innovation
Employee-Driven Innovation

Author: Steen Høyrup

Publisher: Springer

Published: 2012-05-31

Total Pages: 450

ISBN-13: 1137014768

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Presents research in Employee-Driven Innovation, an emergent field of study that meets the demand for exploiting new innovative potentials in organizations. There is a growing interest in creating new knowledge in innovation, emphasizing human resources and social processes. The authors intend to take the global lead in research on these areas.

The Front-Line Leader
The Front-Line Leader

Author: Chris Van Gorder

Publisher: John Wiley & Sons

Published: 2014-10-20

Total Pages: 214

ISBN-13: 1118933346

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Real leadership that leads to high engagement, higher performance, and a culture of accountability As president and CEO of Scripps Health, one of America's most prestigious health systems, Chris Van Gorder presided over a dramatic turnaround, catapulting Scripps from near bankruptcy to a dominant market position. While hospitals and health systems nationwide have laid people off or are closing their doors, Scripps is financially healthy, has added thousands of employees (even with a no-layoff philosophy), and has developed a reputation as a top employer. What are the secrets to this remarkable story? In The Front-Line Leader, Chris Van Gorder candidly shares his own incredible story, from police officer to CEO, and the leadership philosophy that drives all of his decisions and actions: people come first. Van Gorder began his unlikely career as a California police officer, which deeply instilled in him a sense of social responsibility, honesty, and public service. After being injured on the job and taking an early retirement, Van Gorder had to reinvent himself, taking a job as a hospital security director, a job that would change his life. Through hard work and determination, he rose to executive ranks, eventually becoming CEO of Scripps. But he never forgot his own roots and powerful work ethic, or the time when he was a security officer and a CEO would not make eye contact with him. Van Gorder leads from the front lines, making it a priority to know his employees and customers at every level. His values learned on the force—protecting the community, educating citizens, developing caring relationships, and ultimately doing the right thing—shape his approach to business. As much as companies talk about accountability, managers seldom understand what practical steps to take to achieve an ethic of service that makes accountability meaningful. The Front-Line Leader outlines specific tactics and steps anyone can use starting today to take responsibility, inspire others, and achieve breakout results for their organizations. Van Gorder reveals how a no-layoff philosophy led to higher accountability, how his own attention to seemingly minor details spurred larger change, and how his own high standards for himself and his team improved morale and productivity. From general strategy to the tiny, everyday steps leaders can take to create the kind of culture and accountability that translates into major competitive advantage, The Front-Line Leader charts a path to better leadership and a more engaged, higher-performing organization.

The No-Nonsense Guide to Mental Health in Schools
The No-Nonsense Guide to Mental Health in Schools

Author: John R. Burns

Publisher: Taylor & Francis

Published: 2024-06-03

Total Pages: 155

ISBN-13: 1040027776

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Responding to the rise in challenges to the mental health of young people, this book provides schoolteachers with the essential skills required to recognise emotional distress in their students, and more importantly, empowers them to make a genuine difference. Teachers have unintentionally become the ‘first responders’ for distressed youth in their schools, but they cannot be expected to carry out mental health interventions. This book provides teachers with essential mental health literacy and knowledge of mental health first aid so that they know how to act when their students need help. The chapters provide concise and jargon-free outlines of the main mental disorders that teachers can expect to encounter in their classrooms and offer practical guidance on how to speak to these students and help them towards the most suitable support in the community. Drawing on the best available research and offering illustrative case studies to support core skills, this book gives teachers the confidence and competence to take action. A crucial resource for all school staff, The No-Nonsense Guide to Mental Health in Schools supports teachers to feel confident in making a difference in the wellbeing of their students.

The COVID-19 Crisis
The COVID-19 Crisis

Author: Deborah Lupton

Publisher: Routledge

Published: 2021-04-19

Total Pages: 202

ISBN-13: 1000375919

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Since its emergence in early 2020, the COVID-19 crisis has affected every part of the world. Well beyond its health effects, the pandemic has wrought major changes in people’s everyday lives as they confront restrictions imposed by physical distancing and consequences such as loss of work, working or learning from home and reduced contact with family and friends. This edited collection covers a diverse range of experiences, practices and representations across international contexts and cultures (UK, Europe, North America, South Africa, Australia and New Zealand). Together, these contributions offer a rich account of COVID society. They provide snapshots of what life was like for people in a variety of situations and locations living through the first months of the novel coronavirus crisis, including discussion not only of health-related experiences but also the impact on family, work, social life and leisure activities. The socio-material dimensions of quotidian practices are highlighted: death rituals, dating apps, online musical performances, fitness and exercise practices, the role of windows, healthcare work, parenting children learning at home, moving in public space as a blind person and many more diverse topics are explored. In doing so, the authors surface the feelings of strangeness and challenges to norms of practice that were part of many people’s experiences, highlighting the profound affective responses that accompanied the disruption to usual cultural forms of sociality and ritual in the wake of the COVID outbreak and restrictions on movement. The authors show how social relationships and social institutions were suspended, re-invented or transformed while social differences were brought to the fore. At the macro level, the book includes localised and comparative analyses of political, health system and policy responses to the pandemic, and highlights the differences in representations and experiences of very different social groups, including people with disabilities, LGBTQI people, Dutch Muslim parents, healthcare workers in France and Australia, young adults living in northern Italy, performing artists and their audiences, exercisers in Australia and New Zealand, the Latin cultures of Spain and Italy, Asian-Americans and older people in Australia. This volume will appeal to undergraduates and postgraduates in sociology, cultural and media studies, medical humanities, anthropology, political science and cultural geography.

The Emotional Organization
The Emotional Organization

Author: Stephen Fineman

Publisher: John Wiley & Sons

Published: 2009-02-09

Total Pages: 240

ISBN-13: 0470766018

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This landmark collection is exclusively devoted to demonstrating/mapping (what is understood today about the power and structural effects of emotion and identity in organizations. Essays at the leading edge of research reveal the influence of workplace cultures, power, and institutional expectations, while also exploring the negative impacts of emotion management in the workplace. Brings together an international group of cutting-edge researchers to write critically about emotion in different organizational and cultural settings Includes research on policy, change, management and professional practice Exposes the influence of workplace cultures, power and institutional expectations on emotion Reveals the darker and oppressive features of emotion management in organizations Applies recent critical organizational theory to emotion.

Frontline Workers and Women as Warriors in the Covid-19 Pandemic
Frontline Workers and Women as Warriors in the Covid-19 Pandemic

Author: R. C. Sobti

Publisher: Taylor & Francis

Published: 2022-09-29

Total Pages: 341

ISBN-13: 1000687023

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The Covid-19 Pandemic disrupted lives across borders and created unprecedented pressures on the health and medical infrastructure. Frontline workers were at the forefront in handling efforts to curb its devastating effects on people’s lives. This volume looks at various challenges frontline workers and women, working tirelessly both in the privacy of homes as well as professionals in public spaces faced and their immense contribution to managing the pandemic. It examines the psychosocial and health implications the pandemic and its fallout has had on the professions and personal lives of healthcare workers, sanitary workers, police, teachers, household helps, sex workers, volunteers among others. Analysing the vulnerabilities and the adaptability of nursing personnel, doctors and administrators, it also offers suggestions for rebooting healthcare systems and for putting in place support-systems to mitigate the adverse gendered impacts of the lockdowns and the spread of the disease. Comprehensive and insightful, with essays from experts in different fields, this book will be of interest to students and researchers of public health, healthcare management, gender studies, public policy making, sociology, economics.