How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You'll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success.
Molecular Probes—Advances in Research and Application: 2013 Edition is a ScholarlyBrief™ that delivers timely, authoritative, comprehensive, and specialized information about ZZZAdditional Research in a concise format. The editors have built Molecular Probes—Advances in Research and Application: 2013 Edition on the vast information databases of ScholarlyNews.™ You can expect the information about ZZZAdditional Research in this book to be deeper than what you can access anywhere else, as well as consistently reliable, authoritative, informed, and relevant. The content of Molecular Probes—Advances in Research and Application: 2013 Edition has been produced by the world’s leading scientists, engineers, analysts, research institutions, and companies. All of the content is from peer-reviewed sources, and all of it is written, assembled, and edited by the editors at ScholarlyEditions™ and available exclusively from us. You now have a source you can cite with authority, confidence, and credibility. More information is available at http://www.ScholarlyEditions.com/.
Atom Probe Tomography is aimed at beginners and researchers interested in expanding their expertise in this area. It provides the theoretical background and practical information necessary to investigate how materials work using atom probe microscopy techniques, and includes detailed explanations of the fundamentals, the instrumentation, contemporary specimen preparation techniques, and experimental details, as well as an overview of the results that can be obtained. The book emphasizes processes for assessing data quality and the proper implementation of advanced data mining algorithms. For those more experienced in the technique, this book will serve as a single comprehensive source of indispensable reference information, tables, and techniques. Both beginner and expert will value the way the book is set out in the context of materials science and engineering. In addition, its references to key research outcomes based upon the training program held at the University of Rouen—one of the leading scientific research centers exploring the various aspects of the instrument—will further enhance understanding and the learning process. - Provides an introduction to the capabilities and limitations of atom probe tomography when analyzing materials - Written for both experienced researchers and new users - Includes exercises, along with corrections, for users to practice the techniques discussed - Contains coverage of more advanced and less widespread techniques, such as correlative APT and STEM microscopy
Research and Qualitative Interviews brings into focus the decisions that the interviewer faces by taking a data-led approach in order to open up choices and decisions in the process of planning for, managing, analysing and representing interviews. The chapters concentrate on the real-time, moment-by-moment nature of interview management and interaction. A key feature of the book is the inclusion of reflexive vignettes that foreground the voices and experience of qualitative researchers (both novices and more expert practitioners). The vignettes demonstrate the importance of reflecting on and learning from interactional experience. In addition, the book provides an overview of different types of interviews, commenting on the orientation and make-up of each type. Overall, this book encourages reflective thinking about the use of research interviews. It distinguishes between reflection, reflective practice and reflexivity. All the chapters focus on recurring choices, dilemmas and puzzles; offering advice in opening out and engaging with these aspects of the research interview.
The popular features from Volume 1 are all here. The field-tested probes are short, easy to administer, and ready to reproduce. Teacher materials explain science content and suggest grade-appropriate ways to present information. But Volume 2 covers more life science and Earth and space science probes. Volume 2 also suggests ways to embed the probes throughout your instruction, not just when starting a unit or topic.
Successful production of a scientific article requires significant effort. There is pressure to rapidly and continuously publish articles in order to establish, sustain, and further your academic and/or research career. The purpose of this handbook is to guide junior researchers. This guide includes a suggested structure and conceptual framework related to any problematic and research question related to business science.
Research Methods and Design Beyond a Single Discipline presents and discusses 15 research methods after an overview of each, an illustration of the research process, and an examination of related topics. The focus of this book is on data collection techniques (e.g., interviewing, observation, questionnaires) and research design. Research methods are named and categorized by data collection techniques in this book rather than by the quantitative and qualitative dichotomy used for data analysis techniques. Each of the 15 research methods included in the book is depicted regarding its functions, features, applications, and dos and don’ts, with examples and case studies from various disciplines. Research methodology development in research design starts with selection of data collection techniques, which takes into consideration research questions of a study and research method features. Data analysis techniques and selection are described as part of the research methodology development to help readers choose the most appropriate methodology for their own research, and put research design into practice. This book is essential for masters and doctoral students, and researchers who wish to learn about research methods and design comprehensively and systematically, as well as instructors delivering research methods courses across the social and behavioral sciences.
Nationally known science educator Page KeeleyOCoprincipal author of the popular, four-volume NSTA Press series Uncovering Students Ideas in ScienceOCohas teamed up with physicist and science educator Rand Harrington to write this first volume in their new series on physical science. They begin with one of the most challenging topics in physical science: force and motion. The 45 assessment probes in this book enable teachers to find out what students really think about key ideas in force and motion."
Wouldn't it be helpful to know what your students' ideas are about a science concept before launching into a new lesson or unit? Uncovering Student Ideas in Science, Volume 4, offers 25 more formative assessment probes to help reveal students' preconceptions of fundamental concepts in science, bringing the total to 100 probes for the popular series by author Page Keeley. Teachers of grades K-12 will find short probes with grade-band specifics that provide easy-to-follow suggestions for addressing students' ideas by promoting learning through conceptual-change instruction. Volume 4 adds to the probes in physical, life, and Earth and space science with a new category called "unifying principles." Also covered is a discussion on balancing formative assessment with summative assessment.