How much should I charge for my haircuts? When should I raise my haircut price? How do I raise my haircut price? These questions, and many more, gnaw at the head and heart of every haircutter. No category of questions is asked of me more often. No decisions paralyze haircut professionals more than these seemingly huge and pivotal pricing issues. The good news is that these decisions can be easy to make. The better news is that these decisions are made based on data and math. Relief should come in knowing that when the emotion is removed from the decision-making process and best practices based on statistics, tracking and analysis are employed, pricing and financial decisions become logical, easy and fun. You can make the decisions with confidence and clarity. You can make these decisions in a timely manner to maximize your income and productivity.
The ultimate guide to transforming your customer service, company culture, and customer experience, endorsed by all the top names in the field. Great customer service may be today's most essential competitive advantage. This book gives a step-by-step plan to craft a customer service culture and customer experience so powerful that they'll transform your organization and boost your company's bottom line. You'll enjoy inspirational and hilarious tales from the trenches as author Micah Solomon, one of the world's best-known customer service consultants and thought leaders, brings you with him on hands-on adventures assessing and transforming customer service in a variety of industries. In Ignore Your Customers (and They'll Go Away), you will find: Exclusive customer service secrets and proven turnaround methodologies showing you how to perform effective and lasting customer service transformation within your company. A dive into one of the hottest topics in business today: company culture, specifically how to build and sustain a customer-centric company culture. Case studies and anecdotes from the great customer-centric companies of our time. Each chapter concludes with a Business Reading Group Guide and a point-by-point summary to maximize your memory retention and make every insight actionable. Drawing on a wealth of stories assembled from today's most innovative and successful companies including Amazon, USAA, The Ritz-Carlton Hotel Company, Nordstrom, MOD Pizza, and more, Solomon reveals what it takes to turn an average customer interaction into one that drives customer engagement and lifelong loyalty.
Jodi has been well respected as an educator in the grooming industry for many years. She is one of the top pet stylists in the world winning multiple titles included World Grand Champion and Best American Groomer. She is here to share her knowledge in this extraordinary book.With over 190 breeds recognized by the American Kennel Club along with individual breed-specific grooming instructions, it can become very overwhelming for new groomers to retain the information. Straight to the Point is the solution to learning about pattern lines, which simplifies the learning process. Whether the patterns are set tight or left more natural, the patterns are set in the same fashion. Once a groomer understands basic patterns he or she will be able to groom any breed with ease.The dogs pictured in this book are top winning show dogs presenting the correct profile according to their breed standards. Jodi chose to illustrate this way for several reasons. First, a show dog presents an excellent representation of the breed and how it should be groomed per the breed standard. Second, the reader will be able to see the realistic depth and dimensions of the coat. Last, it will give the reader a vision of the pattern in a realistic view and will be a great reference source when grooming each breed.Once the groomer understands correct pattern placement, it can easily be applied to pet trims. A pet dog does not have to be groomed using show techniques, i.e., hand stripping, to present the proper breed profile. With proper pattern placement and techniques described in this text, the groomer will be able to present a well-balanced, well-blended pet trim to the pet owner.
How to craft a personal statement that secures interviews and admissions: “Reliable advice . . . a gift to premeds.”—Sujay Kansagra, MD, author of The Medical School Manual The Premed Playbook: Guide to the Medical School Personal Statement shows students how to effectively craft their stories for medical school admission committees. It’s not only a collection of essays from students who got into top schools, but a showcase of essays that started badly and were honed to tell great stories. Ryan Gray, MD shares the stories of students who seemed unlikely to have a shot but ultimately succeeded, in part because of the advice laid out in The Premed Playbook. They had to fight their way into medical school—and told a great story to do it. The drafts-in-progress, example essays, and insider tips included here can help you do the same.
“One of the most profound and illuminating studies of this century to have been published in recent decades.”—John Gray, New York Times Book Review Hailed as “a magisterial critique of top-down social planning” by the New York Times, this essential work analyzes disasters from Russia to Tanzania to uncover why states so often fail—sometimes catastrophically—in grand efforts to engineer their society or their environment, and uncovers the conditions common to all such planning disasters. “Beautifully written, this book calls into sharp relief the nature of the world we now inhabit.”—New Yorker “A tour de force.”— Charles Tilly, Columbia University
The Financial Crisis Inquiry Report, published by the U.S. Government and the Financial Crisis Inquiry Commission in early 2011, is the official government report on the United States financial collapse and the review of major financial institutions that bankrupted and failed, or would have without help from the government. The commission and the report were implemented after Congress passed an act in 2009 to review and prevent fraudulent activity. The report details, among other things, the periods before, during, and after the crisis, what led up to it, and analyses of subprime mortgage lending, credit expansion and banking policies, the collapse of companies like Fannie Mae and Freddie Mac, and the federal bailouts of Lehman and AIG. It also discusses the aftermath of the fallout and our current state. This report should be of interest to anyone concerned about the financial situation in the U.S. and around the world.THE FINANCIAL CRISIS INQUIRY COMMISSION is an independent, bi-partisan, government-appointed panel of 10 people that was created to "examine the causes, domestic and global, of the current financial and economic crisis in the United States." It was established as part of the Fraud Enforcement and Recovery Act of 2009. The commission consisted of private citizens with expertise in economics and finance, banking, housing, market regulation, and consumer protection. They examined and reported on "the collapse of major financial institutions that failed or would have failed if not for exceptional assistance from the government."News Dissector DANNY SCHECHTER is a journalist, blogger and filmmaker. He has been reporting on economic crises since the 1980's when he was with ABC News. His film In Debt We Trust warned of the economic meltdown in 2006. He has since written three books on the subject including Plunder: Investigating Our Economic Calamity (Cosimo Books, 2008), and The Crime Of Our Time: Why Wall Street Is Not Too Big to Jail (Disinfo Books, 2011), a companion to his latest film Plunder The Crime Of Our Time. He can be reached online at www.newsdissector.com.
Here is the perfect little book for anyone—teenage or otherwise—who has ever wanted to master the art of good table manners. Written by Walter Hoving, former chairman of Tiffany's of New York, it is a step-by-step introduction to all the basics, from the moment the meal begins to the time it ends ("Remember that a dinner party is not a funeral, nor has your hostess invited you because she thinks you are in dire need of food. You're there to be entertaining"). In addition to the essentials about silverware, service, and sociability, it includes many of the fine points, too—the correct way to hold a fish fork, how to eat an artichoke properly, and, best of all, how to be a gracious dining companion. Concise, witty, and illustrated with humor and style by Joe Eula, this classic guide to good table manners has delighted readers of all ages since 1961.
Market players put their jobs on the line with every position they take. Any fixed income investor in the circumstance of being granted one wish would probably want to know what interest rates are going to do in the future. Economists and others have constructed models of interest rate behaviour, but no model works in all circumstances. The main aim of this book is to straddle the different worlds of theoretical models and practical market experience, while offering an interdisciplinary framework for fixed income investing and trading. A focussed but very practical approach to fixed-income investment, aimed at practitioner market Contains investment checklists and interviews with market practitioners Offers an interdisciplinary framework for fixed-income investing and trading, and combines worlds of theoretical models and practical market experience
Personal branding is going to be one of North American businesses most critical strategic initiatives in the next 3-5 years. Information is more accessible on individuals than ever before. Social media is making details about people more accessible and creating a ton of data to help people form opinions about individuals. "Brand Damage - It's Personal!" deals with the ever-growing importance of personal branding. This book is a practical guide for everyone from teenagers to seasoned professionals. It provides information on how to create and proactively manage your brand, items that can damage a brand, and entertaining stories and illustrations.
