Author: Vivian Siahaan

Publisher: BALIGE PUBLISHING

Published: 2023-08-08

Total Pages: 363

ISBN-13:

In the project "Airline Passenger Satisfaction Analysis and Prediction Using Machine Learning and Deep Learning with Python," the aim was to analyze and predict passenger satisfaction in the airline industry. The project began with an extensive data exploration phase, wherein the dataset containing various features related to passenger experiences was thoroughly examined. The dataset was then preprocessed, ensuring data cleanliness and preparing it for further analysis. One of the initial steps involved understanding the distribution of categorized features within the dataset. By visualizing the distribution of these features, insights were gained into the prevalence of different categories, providing a preliminary understanding of passenger preferences and experiences. For the prediction aspect, machine learning models were employed, and a Grid Search approach was implemented to fine-tune hyperparameters and optimize model performance. This process allowed the identification of the best-performing model configuration, enhancing the accuracy of passenger satisfaction predictions. The models used are Logistic Regression, Support Vector Machines, K-Nearest Neighbors, Decision Trees, Random Forests, Gradient Boosting, Extreme Gradient Boosting, Light Gradient Boosting. Going beyond traditional machine learning, a Deep Learning approach was introduced using an Artificial Neural Network (ANN). This model, designed to capture intricate patterns and relationships within the data, showcased the potential of deep learning for improving predictive accuracy. The evaluation of both machine learning and deep learning models was centered around key metrics. The accuracy score was a primary indicator of model performance, reflecting the ratio of correctly predicted passenger satisfaction outcomes. Additionally, the Classification Report provided a comprehensive overview of precision, recall, and F1-score for each category, shedding light on the model's ability to classify passenger satisfaction levels accurately. Visualizing the results played a pivotal role in the project. The plotted Training and Validation Accuracy and Loss graphs offered insights into the convergence and generalization capabilities of the models. These visualizations helped in understanding potential overfitting or underfitting issues and guided the fine-tuning process. To assess the models' predictive performance, a Confusion Matrix was constructed. This matrix presented a clear breakdown of correct and incorrect predictions, facilitating an understanding of where the model excelled and where it struggled. Furthermore, scatter plots were utilized to visually compare the predicted values against the actual true values, offering a tangible representation of the models' effectiveness. Throughout the project, rigorous data preprocessing and feature engineering were integral to improving model accuracy. Features were appropriately scaled, and categorical variables were transformed using techniques like one-hot encoding, enabling models to efficiently learn from the data. The project also focused on the interpretability of the models, enabling stakeholders to comprehend the factors influencing passenger satisfaction predictions. This interpretability was essential for making informed business decisions based on the model insights. In conclusion, the project showcased a comprehensive approach to analyzing and predicting airline passenger satisfaction. Through meticulous data exploration, feature distribution analysis, machine learning model selection, hyperparameter tuning, and deep learning implementation, the project provided valuable insights for the airline industry. By utilizing a combination of machine learning and deep learning techniques, the project demonstrated a holistic approach to understanding and enhancing passenger experiences and satisfaction levels.