The Pragmatics of Sensitive Activities in Institutional Discourse
The Pragmatics of Sensitive Activities in Institutional Discourse

Author: Maj-Britt Mosegaard Hansen

Publisher: John Benjamins Publishing Company

Published: 2018-06-14

Total Pages: 202

ISBN-13: 902726368X

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This volume examines the way participants orient to aspects of their interactions with others as interpersonally sensitive across an array of languages and contemporary institutional settings. The individual chapters address interactional episodes where the participants signal that elements of the exchanges they are engaged in are problematic in terms of the vulnerability of their own and/or each other’s face and the role-identities assumed throughout the interactions. The volume contributors examine a range of activities. In some of these, an orientation to interpersonal sensitivity is expected, such as citizens’ encounters with traffic police officers, negotiations with a line manager, political news interviews, or public inquiries. Other types of activity, such as service calls or guided tours, involve no such expectations in and of themselves. In some cases, the situated vulnerabilities studied here, whether expected or not, lead to deviation from the expected trajectory of the communicative event, with implications for goal achievement. The collection of papers draws on diverse analytic perspectives. These include interactional discourse analysis, interactional linguistics, and conversation analysis. The diversity of languages and institutional environments examined will be of interest to students and scholars with an interest in face-to-face interaction and serve to stimulate debate in the field of pragmatics and beyond. Originally published as special issue of Pragmatics and Society 7:4 (2016).

Language Practices and Processes among Latin Americans in Europe
Language Practices and Processes among Latin Americans in Europe

Author: Rosina Márquez Reiter

Publisher: Taylor & Francis

Published: 2022-12-30

Total Pages: 285

ISBN-13: 1000832295

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Language Practices and Processes among Latin Americans in Europe is an innovative and thematically organised collection of studies dedicated to contemporary sociolinguistic research on Latin Americans across European contexts. This book captures some of the language practices and experiences of Spanish-speaking Latin Americans (SsLAs) across various regions in Europe, addressing language uses, language ideologies, and experiences with languages in particular geographical contexts and settings across the ten chapters. The book provides a new lens to study the sociolinguistics of the migratory trajectories of Spanish-speaking Latin American migrants and the situated practices and processes in which they participate in their host societies. The comprehensive volume will be of interest to researchers in the area of Spanish sociolinguistics, sociology of language, and language ideology.

The Routledge Handbook of Language in Conflict
The Routledge Handbook of Language in Conflict

Author: Matthew Evans

Publisher: Routledge

Published: 2019-05-10

Total Pages: 549

ISBN-13: 042960355X

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The Routledge Handbook of Language in Conflict presents a range of linguistic approaches as a means for examining the nature of communication related to conflict. Divided into four sections, the Handbook critically examines text, interaction, languages and applications of linguistics in situations of conflict. Spanning 30 chapters by a variety of international scholars, this Handbook: includes real-life case studies of conflict and covers conflicts from a wide range of geographical locations at every scale of involvement (from the personal to the international), of every timespan (from the fleeting to the decades-long) and of varying levels of intensity (from the barely articulated to the overtly hostile) sets out the textual and interactional ways in which conflict is engendered and in which people and groups of people can be set against each other considers what linguistic research has brought, and can bring, to the universal aim of minimising the negative effects of outbreaks of conflict wherever and whenever they occur. The Routledge Handbook of Language in Conflict is an essential reference book for students and researchers of language and communication, linguistics, peace studies, international relations and conflict studies.

Addressing Epistemic Injustice in Mental Health
Addressing Epistemic Injustice in Mental Health

Author: Karen Newbigging

Publisher: Frontiers Media SA

Published: 2024-03-20

Total Pages: 164

ISBN-13: 2832546587

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Epistemic injustice was conceptualized by Fricker as a form of social injustice, which occurs when people’s authority ‘as a knower’ is ignored, dismissed, or marginalized. It is attracting increasing interest in the mental health field because of the asymmetries of power between people using mental health services and mental health professionals. People experiencing mental health distress are particularly vulnerable to epistemic injustice as a consequence of deeply embedded social stigma, negative stereotyping, and assumed irrationality. This is amplified by other forms of stereotyping or structural discrimination, including racism, misogyny, and homophobia. Consequently, individual testimonies may be discounted as both irrational and unreliable. Epistemic injustice also operates systemically reflecting social and demographic characteristics, such a race, gender, sexuality or disability, or age.

The Cambridge Handbook of Sociopragmatics
The Cambridge Handbook of Sociopragmatics

Author: Michael Haugh

Publisher: Cambridge University Press

Published: 2021-04-22

Total Pages: 1009

ISBN-13: 1108957390

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Sociopragmatics is a rapidly growing field and this is the first ever handbook dedicated to this exciting area of study. Bringing together an international team of leading editors and contributors, it provides a comprehensive, cutting-edge overview of the key concepts, topics, settings and methodologies involved in sociopragmatic research. The chapters are organised in a systematic fashion, and span a wide range of theoretical research on how language communicates multiple meanings in context, how it influences our daily interactions and relationships with others, and how it helps construct our social worlds. Providing insight into a fascinating array of phenomena and novel research directions, the Handbook is not only relevant to experts of pragmatics but to any reader with an interest in language and its use in different contexts, including researchers in sociology, anthropology and communication, and students of applied linguistics and related areas, as well as professional practitioners in communication research.

Discourses in Interaction
Discourses in Interaction

Author: Sanna-Kaisa Tanskanen

Publisher: John Benjamins Publishing

Published: 2010-12-22

Total Pages: 325

ISBN-13: 902728749X

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The fourteen contributions in this collection come from different approaches in pragmatics, interactional linguistics, conversation analysis, discourse analysis and dialogue analysis; the name given to what is studied ranges from spoken language and conversation to interaction, dialogue, discourse and communication. What the articles have in common is a similar starting point: they are informed by a form of linguistic understanding which has emerged within what could be called the interactional turn. The materials investigated come from several different languages, representing a variety of interactions: private and public, written and spoken, historical and present-day. While studies of such diverse materials naturally differ in their starting points, goals and aims, engaging them in a dialogue can help reveal where old beliefs may be challenged and new understandings may emerge. The interactional approaches to discourse presented in this volume show that there are several discourses on interaction: interconnected, parallel, but also varying and even divergent.

(Im)politeness at a Slovenian Call Centre
(Im)politeness at a Slovenian Call Centre

Author: Sara Orthaber

Publisher: Springer Nature

Published: 2023-11-03

Total Pages: 354

ISBN-13: 3031433203

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This volume covers the field of linguistic (im)politeness in a particular mediated, customer-oriented setting. It is the first book to do so across telephone, email and social media. It offers key insights into a unique customer service setting through authentic and spontaneous data analysis. The book looks at how customers and agents of a large public transport company engage in transactional services and impolite behaviour. This text is directed at scholars and practitioners working in communication, business discourse, (socio)pragmatics, interaction studies, and social media interactions. It is also of great value to students in applied linguistics and scholars of Slavic languages, particularly Slovenian. The cross-media study is also of value to public/private institutions to reflect on their work practices, helping them improve existing customer–service provider relationships. The diverse readership and appeal are essential features of this book. Examines mediated institutional talk and impoliteness in the Slovenian language Covers mediated service interactions, such as requests and complaints across three different media Provides in-depth insights into communication within a contemporary business environment

The Pragmatics of Executive Coaching
The Pragmatics of Executive Coaching

Author: Eva-Maria Graf

Publisher: John Benjamins Publishing Company

Published: 2019-03-25

Total Pages: 334

ISBN-13: 9027262721

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The Pragmatics of Executive Coaching is the first linguistic monograph on executive coaching, a recent, not fully professionalized, yet booming helping professional format in the organizational realm. The book is positioned at the interface between applied linguistic analysis and the activity of coaching, coupled with its structuring professional theory. It presents the Basic Activity Model of coaching, a model for the qualitative analysis and description of the discursive co-construction of coaching by coach and client within and across individual coaching sessions and whole processes. The analysis is based on 150 hours of authentic data from the coaching approach Emotionally Intelligent Coaching and presents coaching as hybrid and interdiscursive helping professional format. The gained insights into the discursive layout of coaching interactions advance our linguistic understanding of helping professions as such, contribute to the theoretical and methodological underpinning of coaching and help promote the coaching practice.