Reclaiming Conversation

Reclaiming Conversation

Author: Sherry Turkle

Publisher:

Published: 2015

Total Pages: 450

ISBN-13: 1594205558

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An engaging look at how technology is undermining our creativity and relationships and how face-to-face conversation can help us get it back.


Conversations That Win the Complex Sale (PB)

Conversations That Win the Complex Sale (PB)

Author: Erik Peterson

Publisher: McGraw Hill Professional

Published: 2011-04-15

Total Pages: 273

ISBN-13: 0071752587

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Win more deals with the perfect sales story! “Power Messaging is a foundational element in our global marketing campaigns and sales training programs. We believe the concepts are core to engaging in customer conversations that are focused on their outcomes and what they want to achieve.” —Karen Quintos, CMO and SVP, Dell Inc. “The concepts outlined in this book are critical skills to building a world-class presales organization.” —Ken Hamel, Senior Vice President, Global Solutions and Presales, SAP “Our new messaging, using the approaches presented in this book, is great and is being widely used by our sales team. We’ve never had a year end sales meeting with content that was met with such widespread acceptance and enthusiasm.” —Jerry D. Cline, Senior Vice President, Retail Sales and Marketing, AmerisourceBergen Drug Company “The best salespeople sit across the table and make change easy for their customer by creating a succinct story and vision for what to change, how to change it, and how it will impact customer results. An enterprise focus on sales messaging, using the concepts in this book, is the hidden secret to driving incremental sales productivity and overwhelming customer success!” —Ken Powell, Vice President, Worldwide Sales Enablement, ADP “The Power Messaging techniques in this book are the foundation of how our marketing team creates our sales messages, as well as the process our field sales teams use for delivering that message in a unique and compelling way. At Kronos our results are a reflection of the power of the tool.” —Aron Ain, CEO, Kronos About the Book: In today’s highly competitive world of complex sales, commoditization of your brand is one of the greatest dangers. You must differentiate yourself from the competition—or you will lose out. And the way to do that is through customer engagement. Rather than sell your own corporate story and brand message, you need to tell customers their story—the one in which they are the heroes and they achieve success. Erik Peterson and Tim Riesterer have been developing and honing their Power Messaging sales technique for more than 20 years, and now they reveal all their secrets in Conversations That Win the Complex Sale. Presenting a catalog of facts or playing 20 questions with prospective customers is the surest way to lose the sale. Peterson and Riesterer provide the tools you need to recraft your message into a compelling story that wins more deals. With Conversations That Win the Complex Sale, you’ll learn how to: Differentiate yourself from the competition by finding your “Value Wedge” Avoid parity in your value propositions by creating “Power Positions” Create a message that can literally double the number of deals you close Spike customer attention and create “Wow” in your conversations Prove all your claims without resorting to lists of boring facts and statistics Your competitors are out there telling their own corporate story—a story customers don’t want to hear. Now is the time to seize the moment. This book is the one and only source you need to reframe your sales story and turn the tables on the competition by fully engaging their would-be customers. Conversations That Win the Complex Sale helps you create and deliver messages that customers care about, giving your brand the clear edge in today’s crowded markets.


The Power of Your Conversations

The Power of Your Conversations

Author: Felix Duyilemi

Publisher: XinXii

Published: 2022-12-04

Total Pages: 40

ISBN-13: 3987625341

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YOU CAN CHANGE YOUR LIFE! I know you love to change your life. That is a sign of growth. You want to do more, achieve more, and become more. Your desires are noble. You can change your life if you master the principle in this book. In the next few weeks or months, you will see unbelievable changes in your life if you act on the simple but powerful information in this book. What you want is already available. You only need to know how to get it. This book will guide you and show how easy it’s to create and live the life you have always wanted to live. You are not about to read another theoretical nonsense, this principle has been tested in the practical classroom of life and in the life of the author; the conclusion is: it works. By changing your conversations, you can change your life. Start a new journey to become the best version of yourself. Read this book NOW!


Fierce Conversations (Revised and Updated)

Fierce Conversations (Revised and Updated)

Author: Susan Scott

Publisher: Penguin

Published: 2004-01-06

Total Pages: 324

ISBN-13: 9780425193372

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Fully revised and updated—the national bestselling communication skills guide that will help you achieve personal and professional success one conversation at a time. The master teacher of positive change through powerful communication, Susan Scott wants you to succeed. To do that, she explains, you must transform everyday conversations at work and at home with effective ways to get your message across—and get what you want. In this guide, which includes a workbook and The Seven Principles of Fierce Conversations, Scott teaches you how to: • Overcome barriers to meaningful communication • Expand and enrich relationships with colleagues, friends, and family • Increase clarity and improve understanding • Handle strong emotions—on both sides of the table • Connect with colleagues, customers and family at a deep level Includes a Foreword by Ken Blanchard, the bestselling co-author of The One Minute Manager


Crucial Conversations: Tools for Talking When Stakes are High, Third Edition

Crucial Conversations: Tools for Talking When Stakes are High, Third Edition

Author: Joseph Grenny

Publisher: McGraw Hill Professional

Published: 2021-10-26

Total Pages: 332

ISBN-13: 1260474194

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Keep your cool and get the results you want when faced with crucial conversations. This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever. The book that revolutionized business communications has been updated for today’s workplace. Crucial Conversations provides powerful skills to ensure every conversation—especially difficult ones—leads to the results you want. Written in an engaging and witty style, the book teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person. This new edition addresses issues that have arisen in recent years. You’ll learn how to: Respond when someone initiates a crucial conversation with you Identify and address the lag time between identifying a problem and discussing it Communicate more effectively across digital mediums When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of Crucial Conversations and improve relationships and results. Whether they take place at work or at home, with your coworkers or your spouse, crucial conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.


The Power of Your Story Conversation Guide

The Power of Your Story Conversation Guide

Author: Ben Arment

Publisher: Thomas Nelson Inc

Published: 2012-10

Total Pages: 130

ISBN-13: 1401677258

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In this unique DVD-based study, you will examine the concepts of backstory, setting, plot, conflict, and resolution within the life of David and within your own life.


The Power of Parent-Child Conversations

The Power of Parent-Child Conversations

Author: Jeff Zwiers

Publisher: Rowman & Littlefield

Published: 2021-06-15

Total Pages: 147

ISBN-13: 1475860552

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This book focuses on how parents and other caregivers can have richer and more fruitful conversations with their children. Parents will be able to use the ideas in this book to improve conversations with their children in ways that help them (a) more effectively learn in school, (b) develop stronger and more lasting relationships in and out of school, and (c) increase their critical thinking and problem-solving abilities. Some children are more prepared for school than others. Much of this preparation comes from the types of conversations that children have and listen to at home. Many children need more practice in developing and using key conversation skills that are expected in school and life. They need more practice co-constructing ideas with other people, face to face, and they need more practice engaging in respectful collaboration and argumentation. This book helps parents to provide such practice.


The Power of Conversation

The Power of Conversation

Author: Barbara Kohm

Publisher: Taylor & Francis

Published: 2016-11-18

Total Pages: 155

ISBN-13: 1317429230

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Powerful conversations facilitate powerful thinking. In The Power of Conversation, seasoned educator Barbara Kohm provides principals and mentors with a roadmap for growing into great leaders and transforming ordinary schools into great ones. Designed to harness the power of focused professional conversation, this book uses dialogues between a principal and a mentor or colleague to explore everyday school dilemmas, such as scheduling, discipline, budgeting, and instructional challenges. Each chapter explores transformational themes, provides strategies and guidelines for leaders to apply in their own schools, and includes reflective exercises. This book engages an accessible and thoughtful way for principals to talk about complicated issues, deepen thinking, develop skills, and fuel transformational leadership.


Difficult Conversations

Difficult Conversations

Author: Douglas Stone

Publisher: Penguin

Published: 2023-08-22

Total Pages: 401

ISBN-13: 014313759X

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From the Harvard Negotiation Project—which brought you the megabestseller GETTING TO YES—this practical guide will help you handle your most difficult conversations with confidence and skill Whether dealing with an underperforming employee or a challenging colleague, disagreeing with your spouse about money or child-rearing, negotiating with a client, or simply saying "No," "I'm sorry," or "I love you," we attempt or avoid difficult conversations every day. No matter how competent we are, we all have conversations that cause anxiety and frustration. This book can help. Based on almost thirty years of research, Difficult Conversations walks you through a step-by-step approach for how to have your toughest conversations with less stress and more success. You'll learn how to: • Decipher the underlying structure and challenge of every difficult conversation • Raise tough issues without triggering defensiveness • Manage strong emotions—yours and theirs • Keep your balance no matter how the other person responds • Get to the heart of the matter in ways that promote learning and build relationships Filled with examples from everyday life, this third edition is thoroughly updated and addresses issues such as race, culture, gender, power, social media, and communicating via technology as we talk to one another across the world—and across worldviews. With constructive communication an ever more critical need in personal, professional, and public life, Difficult Conversations is a classic you will turn to again and again for powerful, practical advice.


Conversations for Power and Possibility

Conversations for Power and Possibility

Author: Darlene Chrissley

Publisher: BPS Books

Published: 2012-05-26

Total Pages: 98

ISBN-13: 1927483190

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This is a hopeful book. It's about finding new sources of power when you feel powerless and new possibilities when you feel boxed in. It's about choosing a creative response to any challenge that arises in your life. The four conversations presented by author Darlene Chrissley will help you stay focused on what you want instead of what you don't want, aim your efforts where they will do the most good, transform any situation by shifting your perspective, and remain strong and centered even when the world is doing its best to spin you around.