The power of citizens and professionals in welfare encounters
The power of citizens and professionals in welfare encounters

Author: Nanna Mik-Meyer

Publisher: Manchester University Press

Published: 2017-08-16

Total Pages: 189

ISBN-13: 1526110318

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This book is about power in welfare encounters. Present-day citizens are no longer the passive clients of the bureaucracy and welfare workers are no longer automatically the powerful party of the encounter. Instead, citizens are expected to engage in active, responsible and coproducing relationships with welfare workers. However, other factors impact these interactions; factors which often pull in different directions. Welfare encounters are thus influenced by bureaucratic principles and market values as well. Consequently, this book engages with both Weberian (bureaucracy) and Foucauldian (market values/NPM) studies when investigating the powerful welfare encounter. The book is targeted Academics, post-graduates, and undergraduates within sociology, anthropology and political science.

Power and Welfare
Power and Welfare

Author: Nanna Mik-Meyer

Publisher: Routledge

Published: 2013

Total Pages: 178

ISBN-13: 0415534429

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When the state punishes criminals or removes children at risk, its power is immediately apparent. However, power is also at stake when the state seeks to educate, advise, or empower citizens, and this book encourages reflection on the exercise of professional power in these less coercive encounters.

The Politics of the Public Encounter
The Politics of the Public Encounter

Author: Peter Hupe

Publisher: Edward Elgar Publishing

Published: 2022-11-25

Total Pages: 397

ISBN-13: 180088933X

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On the ground floor of government, citizens interact with teachers, medical staff, police officers and other professionals in public service. It is during these encounters that laws, public policies and professional guidelines gain further substance and form. In this insightful book, Peter Hupe brings together expert contributions from scholars across the globe to study the social mechanisms behind these public encounters.

Welfare Work with Immigrants and Refugees in a Social Democratic Welfare State
Welfare Work with Immigrants and Refugees in a Social Democratic Welfare State

Author: Trine Øland

Publisher: Routledge

Published: 2019-03-04

Total Pages: 247

ISBN-13: 1351264427

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Welfare Work with Immigrants and Refugees in a Social Democratic Welfare State provides an ambiguous yet disturbing portrait of the inner workings of the Danish welfare state and its implications in a context of globalisation and migration. Through a sociological interview-study with welfare workers, this book describes how processes of othering are undercurrents of welfare work. The processes construct immigrants and refugees as a kind of people who are not only culturally different but also behind, deficient and weak, and thus assigned the potential to benefit from welfare work. These processes are designated to advance a racial welfare dynamic of remedial circularity which keeps the immigrant and refugee on the threshold of modern living and democracy. It is thus depicted how welfare work is intertwined not with a biological framework but with a cultural framework naturalising and ontologising cultural differences. The book examines how welfare work tends to appreciate immigrants and refugees as dislocated people with a cultural lack and how it abides by the dictums of civilising expansions and humanitarian imperialism within the modern state. This book will be useful for every scholar who wants to reconsider and think differently about how the welfare state is going to proceed in a global society.

The Bureaucrat and the Poor
The Bureaucrat and the Poor

Author: Professor Vincent Dubois

Publisher: Ashgate Publishing, Ltd.

Published: 2012-11-28

Total Pages: 410

ISBN-13: 1409492605

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Welfare offices usually attract negative descriptions of bureaucracy with their queues, routines, and impersonal nature. Are they anonymous machines or the locus of neutral service relationships? Showing how people experience state public administration, The Bureaucrat and the Poor provides a realistic view of French welfare policies, institutions and reforms and, in doing so, dispels both of these myths. Combining Lipsky's street-level bureaucracy theory with the sociology of Bourdieu and Goffman, this research analyses face-to-face encounters and demonstrates the complex relationship between welfare agents, torn between their institutional role and their personal feelings, and welfare applicants, required to translate their personal experience into bureaucratic categories. Placing these interactions within the broader context of social structures and class, race and gender, the author unveils both the social determinations of these interpersonal relationships and their social functions. Increasing numbers of welfare applicants, coupled with mass unemployment, family transformations and the so-called 'integration problem' of migrants into French society deeply affect these encounters. Staff manage tense situations with no additional resources - some become personally involved, while others stick to their bureaucratic role; most of them alternate between involvement and detachment, assistance and domination. Welfare offices have become a place for 're-socialisation', where people can talk about their personal problems and ask for advice. On the other hand, bureaucratic encounters are increasingly violent, symbolically if not physically. More than ever, they are now a means of regulating the poor.

Refiguring childhood
Refiguring childhood

Author: Kevin Ryan

Publisher: Manchester University Press

Published: 2020-10-27

Total Pages: 219

ISBN-13: 1526148609

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Refiguring childhood stages a series of encounters with biosocial power, which is a specific zone of intensity within the more encompassing arena of biopower and biopolitics. Assembled at the intersection of thought and practice, biosocial power attempts to bring envisioned futures into the present, taking hold of life in the form of childhood, thereby bridging being and becoming while also shaping the power relations that encapsulate the social and cultural world(s) of adults and children. Taking up a critical perspective that is attentive to the contingency of childhoods – the ways in which particular childhoods are constituted and configured – this book offers a transversal genealogy that moves between past and present while also crossing a series of discourses and practices framed by children’s rights (the right to play), citizenship, health, disadvantage, and entrepreneurship education. The overarching analysis converges on contemporary neo-liberal enterprise culture, which is approached as a conjuncture that helps to explain, and also to trouble, the growing emphasis on the agency and rights of children. It is against the backdrop of this problematic that the book makes its case for refiguring childhood, focusing on the how, where and when of biosocial power.

Street-Level Bureaucracy in Weak State Institutions
Street-Level Bureaucracy in Weak State Institutions

Author: Rik Peeters

Publisher: Policy Press

Published: 2024-04-30

Total Pages: 265

ISBN-13: 1447368770

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In this book, street-level bureaucracy scholars from South Asia, sub-Saharan Africa, the Middle East, and Latin America analyse the conditions that shape frontline work and citizens ́ everyday experience of the state. Institutional factors such as political clientelism, resource scarcity, social inequality, job insecurity, and systemic corruption affect the way street-level bureaucrats enforce rules and implement policies. Inadvertently, they end up implementing inequities in citizens’ access to rights and services — despite efforts to repair organisational deficiencies and broker relations between vulnerable citizens and a distant state. This book illuminates these realities and challenges and provides unique insights into critical themes such as resource scarcities, bureaucratic corruption, control practices, and the complexities of dealing with vulnerable population groups.

Social Welfare Responses in a Neoliberal Era
Social Welfare Responses in a Neoliberal Era

Author:

Publisher: BRILL

Published: 2018-11-26

Total Pages: 313

ISBN-13: 9004384111

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Listen to the podcast about Cory Blad's chapter in this book 'Searching for Saviors: Economic Adversities and the Challenge of Political Legitimacy in the Neoliberal Era'. This book seeks to explore welfare responses by questioning and going beyond the assumptions found in Esping-Andersen’s (1990) broad typologies of welfare capitalism. Specifically, the project seeks to reflect how the state engages, and creates general institutionalized responses to, market mechanisms and how such responses have created path dependencies in how states approach problems of inequality. Moreover, if the neoliberal era is defined as the dissemination and extension of market values to all forms of state institutions and social action, the need arises to critically investigate not only the embeddedness of such values and modes of thought in different contexts and institutional forms, but responses and modes of resistance arising from practice that might point to new forms of resilience.

Public Service Logic
Public Service Logic

Author: Stephen Osborne

Publisher: Routledge

Published: 2020-10-29

Total Pages: 203

ISBN-13: 1000192148

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This book is based upon and extends the theoretical and empirical work of the author over the last decade. It integrates material deriving from his previous conceptual and empirical work in this field, together with new empirical evidence from emerging research. Public Service Logic challenges the product-dominant assumptions of the New Public Management (NPM) about the nature and management of public service delivery. Whilst the NPM has led to some important developments in public management, it has also had significant limitations and weaknesses. The book presents an alternative to this, as a framework for the future delivery and reform of public services globally. It draws upon the extant literature in the field of service management to argue for a Public Service Logic (PSL) for the delivery of public services. This situates public service delivery within the vibrant and influential field of service-dominant research and theory. It argues that effective public service management requires both that these services are understood as services not as products and that, consequently, public service management requires a focus on value creation as its over-arching rationale. The book presents a major new framework of value creation for public service delivery as a basis for public service reform, explores the role of service managers and staff and of citizens and service users in this value creation process, and evaluates the implications of this new framework for both the strategic and operational management of public service delivery, their performance management and the development and innovation of new forms of public services. It will be of interest to researchers and students in the fields of public management and public administration, as well as to policy makers and public service managers.