E-mail, voice mail, conference calls, and video conferences have revolutionized communication. Learn to maximize this technology to link personnel across cities, states, and countries. Every manager needs to know the "best uses" of these new basic technologies.
This guide is an essential tool for leaders and others who must get things done in a more participative business environment. Covers persuasion, building trust, being appropriate versus being politically correct, the entrepreneurial spirit, recognizing others, and vision. It offers ways to continuously improve your skills of persuasion. Whether you are in management or on the shop floor, the ideas presented will help you make your influence more powerful, more positive, and make your sphere of influence wider and wiser. This guide is practical and effective - ideal for businees leaders and professionals.
This practical guide for supervisors and managers discusses contemporary leadership responsibilities, and goes on to specifically describe the steps and skills needed to successfully apply 14 leadership competencies including: Leading organization change, managing time, coaching, creating a motivativing environment and more.
This guide is a compendium of tips that will help any manager learn the survival tactics of public speaking. A simple, quick read, based on the accepted theory and practice of rhetoric, it is designed to instill confidence and help any manager reduce anxiety over public speaking.
Whether you're a manager in charge of a group of writers, or a person interested in just improving his or her writing skills, The Manager's Pocket Guide to Effective Writing will help you write better using easy, practical, how-to steps that will guide you towards more effective writing, which will, in turn, allow you to make a better impression on others.
Innovation is necessary for your survival and your organizations. But the process is fraught with obstacles. How can you keep yourself and your team moving forward? You start with this how-to guide to innovation written specifically for todays busy manager. This quick-read is full of practical, easy-to-implement techniques that will help you avoid the unending details and stops and starts, distractions that cause your focus to shift, false starts and market shifts that lead you down the wrong path and steep learning curves that slow the process down.
This book is full of new ways to overcome the barriers created when people work in different locations: How to create a forum for idea-sharing, solve problems among people from multiple functions, keep everyone in the "virtual loop," prevent things from slipping through the cracks, keep members up-to-date on changes and decisions, and much more.
This pocket guide will expose the business opportunity that underpins the support of diversity in today's organizations. Learn how to improve workplace productivity by bridging organization goals with diversity imperatives in areas like recruitment, retention, team building, and service.
Communicating clearly is a critical skill for successful managers! The ability to communicate clearly is the critical core competency for successful managers at all levels and in all industries. This book is your guide to business communication that delivers the message—whether written, or spoken, in person or via e-mail—with respect for the receiver, and in all business situations. This solid overview of all facets of business communication offers numerous opportunities to practice and apply your new skills and a log to track your improvement. Readers will learn how to: • Communicate clearly and correctly to avoid misunderstanding and get your message across • Develop and use your listening skills to solve problems, diffuse conflict, teach staff, and be a more productive manager or team leader • Ask the right type of question to elicit information, encourage a response, or create a relationship • Master the techniques of successful presentations from planning to delivery • Analyze your audience before communicating your ideas in any format • Choose the most appropriate mode for communicating your message • Use effective language to express your ideas clearly in well-constructed letters, proposals, memos, and e-mail. This is an ebook version of the AMA Self-Study course. If you want to take the course for credit you need to either purchase a hard copy of the course through amaselfstudy.org or purchase an online version of the course through www.flexstudy.com.
This book explains in simple terms what makes Generation X employees different, and how to put their unique skills and characteristics to work on behalf of your organization. An essential resource for managers to recruit, train, motivate, and retain young employees.