The Management of People in Hotels, Restaurants, and Clubs

The Management of People in Hotels, Restaurants, and Clubs

Author:

Publisher:

Published: 1969

Total Pages: 0

ISBN-13:

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USA. Textbook on personnel management in the Hotel industry - covers managerial decision making, Hotel worker motivation, business organization, job evaluation, recruitment procedures (incl. Interviews and aptitude tests), teaching methods, performance record, labour productivity, psychological aspects of working conditions (incl. Wages and hours of work), labour relations, occupational safety, labour costs, etc. References and statistical tables.


International Encyclopedia of Hospitality Management

International Encyclopedia of Hospitality Management

Author: Abraham Pizam

Publisher: Routledge

Published: 2005-04-18

Total Pages: 708

ISBN-13: 1136394168

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The International Encyclopedia of Hospitality Management covers all of the relevant issues in the field of hospitality management from both a sectoral level: * Lodging * Restaurants * Clubs * Time-share * Conventions As well as a functional one: * Accounting & finance * Marketing * Human resources * Information technology * Facilities management Its unique user-friendly structure enables readers to find exactly the information they require at a glance; whether they require broad detail which takes a more cross-sectional view across each subject field, or more focussed information which looks closely at specific topics and issues within the hospitality industry today. Section Editors: Peter Harris - ACCOUNTING & FINANCE Oxford Brookes University, UK Zheng Gu - ACCOUNTING & FINANCE University of Nevada, Las Vegas, USA Randall Upchurch - CLUB MANAGEMENT & TIMESHARE MANAGEMENT University of Central Florida, USA Patti Shock - EVENT MANAGEMENT University of Nevada, Las Vegas, USA Deborah Breiter - EVENT MANAGEMENT University of Central Florida, USA David Stipanuk - FACILITIES MANAGEMENT Cornell University, USA Darren Lee-Ross - HUMAN RESOURCES MANAGEMENT James Cook University, Australia Gill Maxwell - HUMAN RESOURCES MANAGEMENT Caledonian Glasgow University, UK Dimitrios Buhalis - INFORMATION TECHNOLOGY University of Surrey, UK Allan Stutts - LODGING MANAGEMENT American Intercontinental University, USA Stowe Shoemaker - MARKETING University of Houston, USA Linda Shea - MARKETING University of Massachusetts, USA Dennis Reynolds - RESTAURANTS & FOODSERVICE MANAGEMENT Washington State University, USA Arie Reichel - STRATEGIC MANAGEMENT Ben-Gurion University, Israel


Human Resource Management in the Hospitality Industry

Human Resource Management in the Hospitality Industry

Author: Michael John Boella

Publisher: Nelson Thornes

Published: 2000

Total Pages: 366

ISBN-13: 9780748754663

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Endorsed by the Hotel and Catering International Management Association (HCIMA).Contains detailed information of new human resources initiatives such as the IIP scheme and the British Hospitality Association's Excellence Through People Scheme.Ideal reading for students, time managers and personnel managers throughout the industry with effective coverage of recruitment, staff selection, job descriptions, training and remuneration.


Catalog

Catalog

Author: Food and Nutrition Information Center (U.S.)

Publisher:

Published: 1973

Total Pages: 368

ISBN-13:

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Public Relations for Hospitality Managers

Public Relations for Hospitality Managers

Author: Albert E. Kudrle

Publisher: Wiley

Published: 1995-07-06

Total Pages: 0

ISBN-13: 9780471039778

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The only guide for hotel or restaurant manager's on public relations for the hospitality industry. Using real-life examples and case studies, this book specifically addresses the unique problems and needs of the hospitality industry.


Cases in Hospitality Management

Cases in Hospitality Management

Author: Timothy R. Hinkin

Publisher: John Wiley & Sons

Published: 2005-11-04

Total Pages: 171

ISBN-13: 047168693X

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Cases in Hospitality Management: A Critical Incident Approach, Second Edition is one of the few casebooks on the market that focuses specifically on hospitality management. It adopts a critical incident approach, a powerful teaching methodology whereby customers and employees are asked to identify actual experiences regarding service in the hospitality industry – both positive and negative - and then to describe the organization’s response to it. This approach encourages thorough analysis of a prominent issue, thus highlighting the wide range of complexities that face managers on the hospitality industry on a daily basis. Cases involving many segments of the industry - including airlines, railroads, private clubs, conference centers, travel agents, and restaurants – are included, as are fifteen new cases and a new section on hospitality technology.


Organizational Behaviour in Hotels and Restaurants

Organizational Behaviour in Hotels and Restaurants

Author: Yvonne Guerrier

Publisher: John Wiley & Sons

Published: 1999-08-25

Total Pages: 300

ISBN-13:

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The hospitality sector is one of the largest growing industries in the world. This is reflected in the growing number of academic courses available on the subject. The key element of hospitality management is interaction between the people who work in the industry and the environment in which they work. Yvonne Guerrier has compiled a state-of-the-art textbook which considers the core elements of organizational behaviour in the hospitality industry with an international perspective. By its very nature, hospitality management is becoming an international topic and as such needs to be studied in this context. The book draws on the available case studies and experiences from around the world in order to develop an understanding of working and living with people from different cultures. Organizational Behaviour in Hotels and Restaurants will enable you to find the answers to such questions as: "Why is it a pleasure to work in some organizations and torture to work in others? "Why is it sometimes difficult to motivate people to work hard?" "How can one person persuade people to work together as a team?" What is the best way of designing an organization structure?" "How can I persuade my boss to listen to my ideas?" Students studying hospitality management, hotel management or hotel and catering management at degree level will find this book an invaluable guide to the subject. Students studying for degrees in tourism management, leisure management and retail management will also find much in this book which is of relevance and interest to them.