The IT Support Handbook

The IT Support Handbook

Author: Mike Halsey

Publisher: Apress

Published: 2019-10-03

Total Pages: 199

ISBN-13: 1484251334

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Become a more effective tech professional by learning how to provide the most useful IT support for your users. You'll learn how to efficiently and effectively deal with any type of problem, including operating systems, software, and hardware. IT support is often complex, time-consuming, and expensive, but it doesn't have to be with the right processes in place. Whether you're an individual, part of an IT support team, or managing staff supporting PC users in their homes, The IT Support Handbook will help you understand the right way to approach, troubleshoot, and isolate problems so they can be handled efficiently, with least disruption and cost to your business. You'll make yourself popular with your colleagues, and keep your customers and users happy and productive. What You'll LearnManage reporting, and keep a record of issues that occur Provide effective remote support for users away from home or working in another office Use error and system reporting in Windows to obtain high-quality, relevant information Spot patterns in user behavior that may be causing difficult-to-diagnose problems Be familiar with best practices to make you a better support professional Who This Book Is For IT professionals, IT support (on-site and remote), and system administrators who manage support teams. No prior knowledge is required.


The Customer Support Handbook

The Customer Support Handbook

Author: Sarah Hatter

Publisher: Cosupport

Published: 2014-02-04

Total Pages: 216

ISBN-13: 9780615962016

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How do you hire the best support team? What's the best use of social media for support and service? Should we apologize for the inconvenience? The web's leading experts are ready to share our answers and experience with everyone, plus share stories and radical advice for building your own exceptional customer experience. In The Customer Support Handbook, leaders in customer support bring their stories of brand failures, triumphs and best practices for support on the web. Finally, all you need to create your own amazing support team in one handy-dandy manual. If you're a CEO Or Founder:This book is your primer on the future of customer support - not just offering transactional service but intentionally striving to make your company's customer service the new gold standard. Learn about the importance of engaging your customer support team with your product development, how to really measure customer happiness, and why you should be investing in your support staff as your top rung employees. If you're a customer support professional:This book is your validation, your reminder that what you do for a living is an important part of product development and the future of the web. Learn tips and tricks for offering the best customer support possible, including example replies for tough questions, recommendations on better language and tone to use in social media, and advice on handling difficult customers. "Customer service is no longer just a job but a bonafide career path, and this book is your undergraduate degree." - Richard White, Founder and CEO of UserVoice


Self-Help and Support Groups

Self-Help and Support Groups

Author: Linda Farris Kurtz

Publisher: SAGE

Published: 1997-02-04

Total Pages: 252

ISBN-13: 9780803970991

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She provides practical advice and direction to professionals for working with these groups while analyzing self-help/support organizations on three different levels - in terms of the groups themselves, the groups' members, and the practitioner's interaction with the groups. In addition, this comprehensive volume discusses the most prominent representative associations as examples of different types of groups, including Alcoholics Anonymous, Recovery, Inc., National Alliance for the Mentally Ill, and the Alzheimer's Association. It also examines the rise of telephone and on-line self-help, considering the advantages, and disadvantages of this style of group interaction.


Handbook of Social Support and the Family

Handbook of Social Support and the Family

Author: Gregory R. Pierce

Publisher: Springer Science & Business Media

Published: 2013-06-29

Total Pages: 600

ISBN-13: 1489913882

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While insights sometimes are slow in coming, they often seem obvious when they finally arrive. This handbook is an outcome of the insight that the topics of social support and the family are very closely linked. Obvious as this might seem, the fact remains that the literatures dealing with social support and the family have been deceptively separate and distinct. For example, work on social support began in the 1970s with the accumulation of evidence that social ties and social integration play important roles in health and personal adjustment. Even though family members are often the key social supporters of individuals, relatively little re search of social support was targeted on family interactions as a path to specifying supporter processes. It is now recognized that one of the most important features of the family is its role in providing the individual with a source of support and acceptance. Fortunately, in recen t years, the distinctness and separateness of the fields of social support and the family have blurred. This handbook provides the first collation and integration of social support and family research. This integration calls for specifying processes (such as the cognitions associated with poor support availability and unrewarding faIllily constellations) and factors (such as cultural differences in family life and support provision) that are pertinent to integration.


Help Desk Practitioner's Handbook

Help Desk Practitioner's Handbook

Author: Barbara Czegel

Publisher: John Wiley & Sons

Published: 2015-05-21

Total Pages: 414

ISBN-13: 1119177782

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Your complete guide to surviving and thriving as a Help Desk practitioner Help Desk Practitioner's Handbook The only book to address the unique concerns of the huge and growing number of Help Desk analysts, this is your complete guide to becoming a more effective communicator and problem-solver and deriving greater satisfaction from your job. Barbara Czegel, North America's most well-known expert on Help Desk support services and training, uses dozens of fascinating scenarios and real-world examples to illustrate the right (and wrong) ways to handle virtually every situation you can encounter. She arms you with an arsenal of proven tools of the trade, including: * Eleven effective listening habits that improve your ability to solve problems * Techniques for increasing the speed and accuracy of problem resolution * Early warning systems and layered strategies for problem control * Tools for reducing calls and eliminating problems before they occur * A simple, step-by-step process for doing cost justifications * Methods for turning Help Desk interactions into marketing opportunities Visit our Web site at www.wiley.com/compbooks/


The Service Desk Handbook – A guide to service desk implementation, management and support

The Service Desk Handbook – A guide to service desk implementation, management and support

Author: Sanjay Nair

Publisher: IT Governance Ltd

Published: 2020-09-15

Total Pages: 102

ISBN-13: 1787782379

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The Service Desk Handbook - A guide to service desk implementation, management and support provides operational guidance for implementing, managing and supporting service desks in the enterprise. It will help service desk teams in adopting ITIL® to accomplish their tasks while making the necessary adaptations as per their organisation’s needs.


Financial Services Information Systems

Financial Services Information Systems

Author: Jessica Keyes

Publisher: CRC Press

Published: 2000-03-24

Total Pages: 952

ISBN-13: 0203997611

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The calculus of IT support for the banking, securities, and insurance industries has changed dramatically and rapidly over the past few years. Consolidation and deregulation are creating opportunities and challenges never before seen. Unheard of just a few years ago, e-commerce has given birth to new infrastructures and departments needed to suppor


Handbook of Positive Behavior Support

Handbook of Positive Behavior Support

Author: Wayne Sailor

Publisher: Springer Science & Business Media

Published: 2008-12-02

Total Pages: 778

ISBN-13: 0387096329

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A revolution in working with difficult students began during the 1980s, with a dramatic shift away from dependence on simply punishing bad behavior to reinforcing desired, positive behaviors of children in the classroom. With its foundation in applied behavior analysis (ABA), positive behavior support (PBS) is a social ecology approach that continues to play an increasingly integral role in public education as well as mental health and social services nationwide. The Handbook of Positive Behavior Support gathers into one concise volume the many elements of this burgeoning field and organizes them into a powerful, dynamic knowledge base – theory, research, and applications. Within its chapters, leading experts, including the primary developers and researchers of PBS: (1) Review the origins, history, and ethical foundations of positive behavior support. (2) Report on applications of PBS in early childhood and family contexts, from Head Start to foster care to mental health settings to autism treatment programs. (3) Examine school-based PBS used to benefit all students regardless of ability or conduct. (4) Relate schoolwide PBS to wraparound mental health services and the RTI (response to intervention) movement. (5) Provide data and discussion on a variety of topics salient to PBS, including parenting issues, personnel training, high school use, poorly functioning schools, and more. This volume is an essential resource for school-based practitioners as well as clinicians and researchers in clinical child, school, and educational psychology.


Be Your Own It Help

Be Your Own It Help

Author: Hadi Minaeipour

Publisher:

Published: 2018-08-23

Total Pages: 540

ISBN-13: 9781983192500

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The present book is the result of my expertise and studying numerous resources, inspecting, repairing, selling and buying thousands of PCs and laptops. Troubleshooting, instructions, tips, and the sequence of actions in this book are presented based on the most probable to the least probable ones.Different and frequent errors and problems users encounter while working with their systems, questions, requirements, warnings, tips, shortcuts and important abbreviations (acronyms) everybody needs all are covered in this book.


Integrated Logistics Support Handbook

Integrated Logistics Support Handbook

Author: James V. Jones

Publisher: McGraw Hill Professional

Published: 2010-06-30

Total Pages: 529

ISBN-13: 0071491031

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All the ILS expertise needed to achieve a more supportable system and cost-effective support infrastructure Engineers and managers can turn to the updated Third Edition of Integrated Logistics Support Handbook for expert guidance on applying Integrated Logistics Support (ILS) for acquisition and procurement planning in new product development. Long-established as the definitive ILS resource, this handbook distills thousands of pages of directives, instructions, and related material into a coherent, one-stop reference that can be used to enhance any military or commercial project. The Third Edition features new information on reliability and maintainability engineering...testability...supportability engineering...cost of ownership...personnel...support equipment...training...technical documentation...level-of-repair analysis...software support...life-cycle cost...logistics plans...contracts...and much more. Filled with step-by-step guidelines and 300 illustrations, the updated Integrated Logistics Support Handbook explains how to: Apply MIL HDBK 502, Acquisition Logistics Meet the requirements of MIL-PRF 49506, Logistics Management Information Develop and measure Performance-Based Logistics requirements New to this edition: applications of ILS to software-based systems, applications to commercial off-the-shelf solutions, and the latest Department of Defense requirements