This book provides a vehicle to foster interaction of the elements of the modern approach to quality, including statistical applications, quality and reliability engineering, management, and motivational aspects. It is intended for those in manufacturing, engineering, marketing, and management.
Good news, Rabbit and Mouse are going on a picnic. Bad news, it is starting to rain. Good news, Rabbit has an umbrella. Bad news, the stormy winds blow the umbrella (and Mouse!) into a tree. So begins this clever story about two friends with very different dispositions. Using just four words, Jeff Mack has created a text with remarkable flair that is both funny and touching, and pairs perfectly with his energetic, and hilarious, illustrations. Good news, this is a book kids will clamor to read again and again!
Debunks popular misconceptions about common vices and healthy habits, sharing reassurance about vices in moderation and strict health-maintenance routines while offering real-world facts on such subjects as coffee, supplements and procrastination.
"I'm a robber, not a grave robber," John Dortmunder says. So why is he knee-deep in dirt in a Long Island cemetery? It all started when Andy Kelp went into cyberspace and surfed his way into the clutches of master manipulator Fitzroy Guilderpost, who, working with a Las Vegas showgirl named Little Feather Redcorn, had the perfect idea for the perfect crime. For Dortmunder and his gang, the first step is to steal a dead Indian from his grave. The next step is to figure out just where Guilderpost is going with this plan, and what's really in it for them. After that, it's every crook for himself, as John Dortmunder and his cutting-edge crew of criminals give new meaning to the term "repeat offender"and find themselves whistling through a graveyard of their own....
A memoir by the actor who played Harry Goldenblatt in "Sex and the City" documents his survival of a seemingly incurable form of leukemia, his life philosophy, positive outlook, and relationships with his friends and family.
Offering a model, an implementing strategy, as well as traditional and nontraditional methods for the successful enhancement and maintenance of quality, this work establishes a rationale for the continuation of Total Quality Management (TQM) in all organizations. It considers leading quality-related topics, such as unusual charts, supplier-organization-customer relationships, customer needs and expectations, instructional design, adult learning, advanced quality planning, and reliability.
Avoid the messy confrontations that accompany delivering bad news personally and let one of these cute baby animal postcards deliver the devastating message for you. Are you afraid to tell your girlfriend that her ass looks fat? Do you need to explain to your nephew that dreams don't come true? Why not let a cute, fuzzy bunny do it for you! We understand how hard it is to tell someone that you're sleeping with his wife, so let a photograph of a duckling sleeping on a teddy bear soften the blow. These perforated postcards answer all of your cowardly prayers—you'll finally be able to tell the truth without ever conquering your fear of confrontation. Let these adorable baby animals supply a silver lining to any bad situation and avoid, a long, tearful afternoon explaining why daddy's never coming home.
Convenience is King When you make it easier for customers to do business with you, they will reward you with their money, their loyalty, and their referrals. There’s a reason they call it a convenience store – because it’s convenient! When you have to pick up a gallon of milk, would you rather stop by a large supermarket or a 7-Eleven? Customers who shop at convenience stores know the selection is smaller and the prices are often higher...yet they still come in droves because of the ease of purchase. What about the minibar in your hotel room? That’s convenient too...but the convenience comes at a cost. Did you ever stop to think that the same $5.00 can of Coca-Cola in the hotel’s mini-fridge can be bought down the hall from the vending machine for just $1.25? Yet even with that can of Coke being four times more expensive, hotels are restocking minibars every day. Customers will pay for convenience. And they’ll choose to do more business over time with the people and companies that make their lives more convenient! Whether you’re trying to out-service a competitor or disrupt an entire industry, creating less friction and being more convenient for your customers should be your strategy. When you raise the convenience bar, you create the next level of amazing customer experience. This book shows you how to leverage convenience as a powerful way to differentiate yourself from your competition. You’ll learn six compelling strategies, supported by numerous examples and case studies that will fuel your plan to create a focus on convenience for your customers. The value proposition is both simple and profound: when you reduce friction and make it easier for customers to do business with you, they’ll reward you with their money, their loyalty, and their referrals. That’s the advantage of being a part of The Convenience Revolution.